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ITC Mughal, Agra

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ITC Mughal, Agra
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3,528 Reviews from our TripAdvisor Community

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Showing 3,163: English reviews
Glasgow, United Kingdom
Reviewed 21 November 2015

This is meant to be a luxury hotel but does not really deliver. Lovely building and grounds but room fittings tired and the bathroom frankly rather grubby. The place is awash with immaculately turned out flunkies but unfortunately they had not been trained to flunk and service was slapdash and sometimes downright surly. More suitable for tour groups visiting the...

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Helpful?
Thank jandibroon
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, At the outset I would like to take this opportunity to thank you for choosing ITC Mughal. We have taken cognizance of your concerns with regard to the sequence of events which caused and unsavoury experience during your recent stay with us and without meaning to offer any excuses sincerely apologize for the dissonance faced. Please be assured...

India
Reviewed 20 November 2015 via mobile

ITC Mughal has a nice blend of modern and old world charm. We booked 2 rooms for 1 night stay, both rooms were spacious and clean. However, I found the king sized bed smaller than the usual size. The breakfast had decent spread that you normally get in a 4/5* hotel. The dome of taj mahal can be seen from...

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Helpful?
Thank avidtraveller007
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

New Delhi, Delhi, India
Reviewed 19 November 2015 via mobile

Our first stay at ITC Mughal was way back in March 2009.Their impeccable hospitality, their artlessly polite staff all around and above all - the royal experience of being treated like a queen at the Kaya Kalp Spa were a few good reasons to come back for a mini spa break. And, did it live up to our expectations this...

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Helpful?
Thank Gulsheen
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

Noida, India
Reviewed 19 November 2015

This was our 2nd visit to the ITC with their exceptional service, they have ensured there will be a 3rd very soon. While the hotel is gorgeous, I'll write about unique experiences. Their Suite is AMAZING with the best massage chair I've ever sat on. It actually pulls you out of a hangover with an incredible massage experience in 30...

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Helpful?
Thank Dhruva34
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

Madrid, Spain
Reviewed 19 November 2015

ITC is a well located, well equipped hotel to relax after a bustling day in Agra. The Restaurant is very popular and they do not keep a table reserved for their hotel guests. Hence, we were "forced" to go out for dinner what we did not appreciate very much.

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Thank soulman28
Reviewed 19 November 2015 via mobile

It looks great when you walk in but it's fur coat and no knickers! Horrible smell of petrol - staff don't really care about customers The dining room is so small that they shunt people into a side room until there's room for one to go into breakfast - which is really aggravating -when we were on a deadline -gobbling...

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1Thank Shelley W
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, At the outset I would like to take this opportunity to thank you for choosing ITC Mughal. We have taken cognizance of your concerns and without meaning to offer any excuses sincerely apologize for the dissonance faced. Pleaase be assured that necessary action has been initiated to enhance our services. We sincerely hope that you will provide us...

Billericay, Essex, UK
Reviewed 19 November 2015

The hotel looked beautiful and even had a distant view of the Taj Mahal from the back. Did not use the pool but looked nice. One of the lifts was out of order so we had to walk a long way to the other one but I am sure this is being sorted. The rooms very comfortable and had everything...

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Thank tuzanne
National Capital Territory of Delhi, India
Reviewed 19 November 2015

Amazing hotel, value for money, absolute luxury! Travelled from delhi just for a day trip with family, mughal chambers are great, but also try the room 147 this room not being priced as a suit is just like that. The manager Vaibhav is kind, sweet and would delight you during your stay. Also don't forget to try Peshawari (slightly over...

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Helpful?
Thank ashusaboo
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

Reviewed 19 November 2015

I had the pleasure of visiting this place last weekend with my SO and we were absolutely delighted with this place. ITC had everything to offer, the quality of service was exemplary, the food was outstanding and ambiance was perfect. We found the rooms to be a little smaller than expected but overall the memories i took back from the...

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Helpful?
Thank Utsav521
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

Greater London, United Kingdom
Reviewed 18 November 2015 via mobile

Lovely hotel, great front of house staff but crazy food and beverage prices. Problem with the room resulted in a great response of an upgrade to a delightful suite with no hassle and a lot of charm, disappointing however to find food and drink prices ridiculously expensive and poor value ! Meal in the restaurant 5 times the price often...

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2Thank Serica2015
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing to stay at ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra
Price Range: €74 - €370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel
Hotel Style:
#4 Business Hotel in Agra
#4 Family Hotel in Agra
#6 Romantic Hotel in Agra
#10 Luxury Hotel in Agra
#11 Spa Hotel in Agra
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Questions & Answers

Here's what travellers have asked, with answers from ITC Mughal, Agra staff and other travellers.
23 questions
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Questions? Get answers from ITC Mughal, Agra staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quite near to Taj Mahal and the Delhi-Agra highway as well.”
 of 5 bubbles HarinderChowdhury, 17 Jan 2017 | Read review
“All our rooms were excellent. Iron and board provide .Free Wi fi and quality TV., Excellent bed,and nice bathroom..”
 of 5 bubbles Dianne1943, 17 Jan 2017 | Read review
“pool and garden view rooms are better.”
 of 5 bubbles DivyaChauhan, 10 Jan 2017 | Read review
“The Mughal Suites are worth it.”
 of 5 bubbles jeffbW319XZ, 4 Jan 2017 | Read review
“Book a Mughal Suite instead of a basic room, it's worth every penny.”
 of 5 bubbles nilkanth_k, 3 Jan 2017 | Read review
5 of 5
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