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ITC Mughal, Agra

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#8 of 142 Hotels in Agra
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ITC Mughal, Agra
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3,380 Reviews from our TripAdvisor Community

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There are newer reviews for ITC Mughal, Agra
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Showing 3,029: English reviews
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2015

My partner and I visited Agra after 10 days in Kashmir for trekking holiday. Arrived in Agra in the evening after day full of driving in car and domestic flight, we were exhausted. But the smell of roses that filled the beautiful interior of the hotel refreshed our day straightaway. The check in was straightforward and easy, and was placed... More 

Helpful?
Thank nyev
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

Singapore, Singapore
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 23 August 2015

This is my third visit to India, although first to Agra/Taj Mahal. India has always impressed me with its relatively high quality of customer service, particularly in the hotel and F&B industries. Perhaps that meant my expectations were too high, however both my relatively relaxed husband and I were appalled by the poor service we received at ITC check in.... More 

Helpful?
2 Thank Kiwimeerkat
Mumbai, Maharashtra, India
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 August 2015

We visited the place along with few friends and it offers best services. We requested for Jain food and the same was made available. The property is not far from Taj Mahal and several transport options available to reach Taj Mahal.

Helpful?
Thank Dhavaaal
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

New Delhi, India
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 August 2015 via mobile

Warm welcome Tasty welcome drink Warm jesture Soft spoken staff Warm hospitality Price superb Calm room with dim romantic light Superb lawn Swimming pool with friendly envoirment The spa here is awsum with amazing deep tissue massage And superb jacussi steam & sauna. Do visit for all

Helpful?
Thank marblehub
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 August 2015 via mobile

We visited Agra in mid week of Aug. The property is lavish and lives upto the standards set by ITC. From check in to check out the whole experience was really memorable. Spread over a large area, with lavish lawns, an amazingly beautiful spa, two big swimming pools, and an extremely professional staff, stay at ITC Mughal was more of... More 

Helpful?
Thank vickysugu
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 August 2015

Arrived like most people I guess on route to see the Taj Mahal, reception is grand and impressive, the rooms were clean average and on the small side. the pool is small surrounded by tidy gardens and the red brick exterior of the building around pool is reminiscent of a 1990's civic centre or offices. The food is over priced... More 

Helpful?
1 Thank Drlma
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We have taken cognizance of your comment regarding the food & beverages being overpriced and would like to assure you that the same is in line with other competitive hotels in the city.... More 

New Delhi, India
Level Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 17 August 2015

The rooms are standard yet decent...all rooms have a viewing bed next to the window with splendid views of the garden...really liked it ...the pool is very small and average...the staff is good ...but the food is overpriced...we had breakfast...the south-indian was very good....some other items like dim sums and baked beans were not....felt the spa and the bar to... More 

Helpful?
Thank amritasaurabh
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! At the outset, I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We have taken cognizance of your feedback regarding your overall experience and sincerely apologize for the dissonance faced. You have my assurance that necessary administrative action shall be initiated to... More 

ghaziabad
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 August 2015 via mobile

After having a terrible experience with Jaypee, Wyndham and Trident, i didn't have many hopes with this hotel but the only thing that was reassuring was that it was an ITC brand. Fortunately, our reception and stay was much better than what i had expected. A special thanks to the entire staff for making our stay memorable. Especially Juhi and... More 

Helpful?
Thank DrSumeetGrover
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2015 via mobile

Poor service from ITC. Room check in delayed by an hour from the scheduled check in time of 2 pm. Rooms and washrooms were not clean at all. Used towel and socks were found in the room of previous customers. House keeping service was extremely slow. I would say there are better options available given the exorbitant room rent.

Helpful?
1 Thank Varun K
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! At the outset, I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We have taken cognizance of your feedback regarding your overall experience and without meaning to offer any excuses sincerely apologize for the dissonance faced. You have my assurance that necessary... More 

Jaipur, Rajasthan, India
Level Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 August 2015

The hotel has excellent services, wide range of foods for breakfast, it is very near the Taj Mahal which is visible from the top of the hotel. The services at the hotel are very good. I want to mention Mr Archit Saxena Asst Manager Front Desk who arranged good rooms for us inspite of the hotel being full. everyone was... More 

Helpful?
1 Thank KumkumSrivastava
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this review

Dear Guest, Greetings from the city of the Taj! I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel. We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra
Price Range: €101 - €374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel
Hotel Style:
#4 Business Hotel in Agra
#4 Family Hotel in Agra
#6 Romantic Hotel in Agra
#7 Luxury Hotel in Agra
#8 Spa Hotel in Agra
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Questions & Answers

Here's what travellers have asked, with answers from ITC Mughal, Agra staff and other travellers.
22 questions
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Questions? Get answers from ITC Mughal, Agra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure, maybe pool direction”
 of 5 bubbles drtike, 28 Nov 2016 | Read review
“Stay on the highest floor so not to be disturbed by people above”
 of 5 bubbles vse40, 25 Nov 2016 | Read review
“Stay elsewhere.”
 of 5 bubbles LJMLondon, 23 Nov 2016 | Read review
“The room given had a corner lounging day mattress which we didn't use.”
 of 5 bubbles davidgamutch, 21 Nov 2016 | Read review
“Recommend to stay for 2 days or more or a more relaxed experience”
  • Living Room & partial view of bedroom of The Royal Mughal Suite
  • View of the bedroom at The Royal Mughal suite
  • View of The Royal Mughal Suite from the entrance
 of 5 bubbles Vaidy_Natarajan, 20 Nov 2016 | Read review
5 of 5
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