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The Gateway Hotel Pasumalai Madurai

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The Gateway Hotel Pasumalai Madurai
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1,007 Reviews from our TripAdvisor Community

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There are newer reviews for The Gateway Hotel Pasumalai Madurai
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Showing 865: English reviews
Chennai (Madras), India
Reviewed 1 week ago

We stayed at the Gateway(Taj group) at Pasumalai (Madurai) recently. It was my first visit and I would certainly like to go back. The hotel is a beautiful laid back heritage structure on top of a hill set in plush verdant surroundings. Very serene. Very quiet. The service was impeccable and Mr Prabhu at the front desk took special care...

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Helpful?
Thank indubala2015
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! We are delighted to receive the review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes. I am happy to note that the services rendered by Mr. Prabhu and team were to...

PUNE, India
Reviewed 1 week ago

This Hotel is serene & set in Nature and has the right atmosphere to combine business & leisure. Ideal setting for events like Innovation workshops, symposia. The cuisine both Regional & International are excellent.

Review collected in partnership with this hotel
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Helpful?
Thank 65saravananv
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! I am so pleased to hear that you cherish your experience with us and appreciate the caring and personalized service offered to you by my team of dedicated staff. Your kind words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Good Hotel with rooms spread out over a large area and our was quite a way from the restaurant and reception. The location of the hotel on top of a hillock in the midst of nature is outstanding. The view of the city from the hotel is just awesome. You can see Temple from your room. During the day the...

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Helpful?
Thank Aaron V
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your stay at The Gateway Hotel, Pasumalai, Madurai. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes...

Mumbai, India
Reviewed 2 weeks ago

Excellent Property with great service. The location of the hotel on top of a hillock in the midst of nature is outstanding. The view of the city from the property is too good. Once you enter the hotel property you forget the din & bustle of a bustling city. The service is also excellent. Thoroughly enjoyable experience and highly recommended.

Review collected in partnership with this hotel
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Helpful?
Thank Sudip B
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! I am so pleased to hear that you cherish your experience with us and appreciate the caring and personalized service offered to you by my team of dedicated staff. Your kind words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent...

Banglore, India
Reviewed 2 weeks ago

Excellent Good room , Service and food too.Location is very good , Spa service is having very good quality , i like peacocks every where which creates fabulous environments and specially morning breakfasts is very versatile and of very good quality.

Review collected in partnership with this hotel
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Helpful?
Thank 385mihirp
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! I am so pleased to hear that you cherish your experience with us and appreciate the caring and personalized service offered to you by my team of dedicated staff. Your kind words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent...

Bengaluru, India
Reviewed 2 weeks ago via mobile

Superb propertey excellent location specaious rooms one of the best in madurai city do not miss this propertey overall enjoyed a lot.a very big thank u to mr.karthik & mr.murugasen and mr.muniyandi for his excellent service also gad team front office team.once again thank u all so very much. Regards. Gandhi babu. .

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Helpful?
Thank babugandhi2002
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! I am so pleased to hear that you cherish your experience with us and appreciate the caring and personalized service offered to you by my team of dedicated staff. Your kind words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent...

Poole, United Kingdom
Reviewed 2 weeks ago via mobile

As far as hotels go in Madurai there isn't much choice. If you would like to escape the hustle and bustle this hotel is an oasis on a hilltop outside the city. Although much effort is spent to maintain the hotel and keep up appearances it looks tired and past it's hey day. There are still remnants of its previous...

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Helpful?
Thank WMCMatilda
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, pasumalai Madurai! At the outset I would like to thank you for taking your valuable time and effort in sharing your points of view about our hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight....

Haywards Heath, United Kingdom
Reviewed 2 weeks ago

This hotel is on top of the hill on the outskirts of the city. The views, outdoor pool area & resident peacocks bring an old world charm. The majority of the rooms are large, modern & of excellent standard. Restaurant service was very slow & inefficient, but the food was good. The 2 ladies lavatories in the restaurant were awful...

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Helpful?
Thank Biddy50
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, pasumalai Madurai! At the outset I would like to thank you for taking your valuable time and effort in sharing your points of view about our hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight....

Tel Aviv, Israel
Reviewed 2 weeks ago

The hotel area is very beautiful and the views in every direction is amazing. The room was spacious clean and comfortable. Yet it is quite old and need some better maintenance. The hotel staff in general were polite and helpful. Breakfast was avarage and some restaurant staff sevice could be improved.

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Helpful?
Thank Itzhak Z
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Madurai! I would like to thank you for taking your valuable time and effort in sharing your feedback about the hotel. With regards to our service, I would like to sincerely apologize for the inconvenienced caused by the delay in service and please be assured that corrective steps have been taken to avoid...

Reviewed 3 weeks ago via mobile

Had the opportunity to stay at this hotel in the month of February, while the weather was favorable in Madurai. The hotel sits on top of a hill and boasts of peacocks, great views and calmness. Did not have a chance to taste the food however liked the place for its friendliness. The rooms were antique and had all the...

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Helpful?
Thank Sanath K
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! Thank you very much for your kind comments on the hotel. I am glad to note that the overall quality of services and facilities at the hotel measured up to your expectation. We have also made a note on opportunities for improvement. Let me assure you that we will certainly work...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The hundred year-old celebrated colonial property is perched atop the Pasumalai hill, amidst 63 acres of landscaped gardens, colonial buildings and natural bliss. The hotel offers a panoramic view of the famous MeenakshiTemple, Madurai City and the Kodai hills. It is a 15-minute drive from the famous Meenakshi temple and City center. Accessible by road, air (Madurai Airport – 15 km) and train (Madurai Jn - 5 km). ... more   less 

Additional Information about The Gateway Hotel Pasumalai Madurai

Address: No 40 T P K Road | Pasumalai Hill, Madurai 625004, India
Region: India > Tamil Nadu > Madurai
Price Range: €98 - €142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gateway Hotel Pasumalai Madurai 4*
Number of rooms: 63
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Madurai
#1 Business Hotel in Madurai
#1 Family Hotel in Madurai
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Questions & Answers

Here's what travellers have asked, with answers from The Gateway Hotel Pasumalai Madurai staff and other travellers.
3 questions
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Questions? Get answers from The Gateway Hotel Pasumalai Madurai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the top of the hill. Lots of steps. Looks like all the rooms have great views of the city.”
 of 5 bubbles GuyK1971, 25 Mar 2017 | Read review
“Most of the rooms are well located and quiet. I feel the ones near the swimming pool area/badminton- garden are the best.”
 of 5 bubbles indubala2015, 20 Mar 2017 | Read review
“main building”
 of 5 bubbles aaronv372, 16 Mar 2017 | Read review
“Ask for a room near the reception”
 of 5 bubbles JoseS563, 5 Mar 2017 | Read review
“Rooms on higher floors for the view”
 of 5 bubbles DaisyLovesHolidays, 21 Feb 2017 | Read review
5 of 5