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The Palms - Town & Country Club

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The Palms - Town & Country Club
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171 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Dublin, Ireland
Reviewed 19 November 2016 via mobile

Such a shame as it's a beautiful property with great amenities but service is so poor. Staff are not helpful in any way and really spoiled our trip. Unfortunately we had booked two nights so had to stay. Actually left to eat in Park Plaza Hotel next door and the staff there were amazing! Lesson learned by us! This place...

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Helpful?
Thank smithface
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for sharing your review on Trip Advisor for your stay at The Palms Town & Country Club, Gurugram. I am however, truly embarrassed to read your feedback. Please accept our sincere apologies for the inconvenience faced during your stay at our property. This is definitely not our standard and we have addressed the same within the team. We...

Reviewed 13 November 2016 via mobile

Despite being a corporate partner with this hotel, running a large staff event for our Indian business and moving our corporate bookings from Marriott to the Palms, the management and service have been entirely insensitive and unprofessional in their treatment of us as international guests. Despite being well dressed and regular visitors, we were refused service in Browns bar due...

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Helpful?
Thank andyweb74
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

We thank you for ascertaining us with your feedback and bringing the given anomalies to our attention. We are immensely concerned to read that on this occasion, we considerably fell short of your expectations. I sincerely regret for inconvenience caused and have specifically instructed the team at our property to take utmost care of your guest’s stay. I would also...

Hyderabad, India
Reviewed 1 November 2016

I opted for Presidential suite and the price range of 6.5k is quite affordable for such kind facility. ambience is good. food quality is good. but options for breakfast appeared limited I would say it as below expectation. staff also appeared lethargic, inspite of conveying them 30 min before to make bill ready. they made me to wait for additional...

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Helpful?
Thank Rajesh_taduri
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you so much for taking the time to complete a review following your recent stay with us. I'm pleased you liked the Presidential Suite of our Club as we had upgraded your room although I am hugely disappointed to note that we didn't live up to your expectations. We work hard to make each and every guest's stay special...

Bengaluru, India
Reviewed 27 October 2016

I am Gold Member of Taj Inner Circle and Club Carlson . So I always enjoy the hospitality of Taj group of hotels and carlson group of hotels. Their treatment is worth applauding. Unfortunately I could not find room for 2 nights either in Taj or Park Plaza, then found this hotel. Initially i went through the reviews and then...

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3Thank abhit011
Reviewed 25 October 2016

I happened to host a marriage sHagan at palms.As far as food is concerned,it always have been outstanding and my experience hosting a function here was awesome.It was most professional approach i have ever seen.person in charge ms Vaishali was one solution to all concerned querIes.No regrets at all. In fact it was a memorable evening appreciated by one and...

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Helpful?
Thank Hemant D
Kolkata (Calcutta), India
Reviewed 23 September 2016

Attended a meeting here followed by cocktails and Dinner.The fantastic location apart,the Club is sorrounded by beautiful lawns and a fountain at the entrance which was really scintillating in the night with nice lighting.The lobby and customers lounge are a delight indeed.The upkeep of the place is awesome.The food was very delicious with mouth watering starters.The Dahi Kebab was really...

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Thank SAMAREN
Mumbai (Bombay), India
Reviewed 13 September 2016

Had stayed near the pool area, nice clean rooms with comfortable spacing. Enjoyed the pool area, games parlour. Room service was nice. The customer service was exceptional and people were very courteous. Enjoyed the stay thoroughly here. May plan again.

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Helpful?
Thank abhishekrathi
Anoop_Khushalani2013, Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

It was indeed a pleasure having you at The Palms Town & Country Club, Gurugram and we thank you for sharing your encouraging feedback through TripAdvisor. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to note that our room decor, overall product, amenities, service and personnel have left you with...

Easthampton, Massachusetts
Reviewed 12 September 2016

NIce hotel with great pool area. Breakfast is nice with a good selection. Customer Service is exceptional. The onsite restaurants are okay. The Indian cuisine is fabulous but the other types of food are just okay.

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Helpful?
Thank travelbug0606
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for staying with us at The Palms Town & Country Club, Gurgaon and reviewing us in this forum. We are delighted to read your review of our property. It is heartening to know that you had a good time here and our specialized services & facilities exceeded your expectations. Your wonderful review has been shared with our associates...

Greenock, United Kingdom
Reviewed 12 September 2016

I have been living at the Palms Hotel and Apartments multiple times for extended stays over the last 9 months. The location is ideal and not to far for the travel to work. The facilities are constantly being upgraded and are well maintained and the staff are excellent and give a real personal feeling to your stay. I genuinely love...

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Helpful?
Thank PeterBest
Anoop_Khushalani2013, Assistant Director - Sales & Marketing at The Palms - Town & Country Club, responded to this review

We would like to thank you for choosing to stay with us and for sharing your experience here on TripAdvisor. We are delighted to learn that our services, facilities and products were at par with your expectations. We endeavor to provide a peaceful stay to our esteemed patrons through our well-appointed rooms that feature the most modern amenities. Your appreciation...

Cirie, Italy
Reviewed 12 September 2016

I was at the Palm for 3 weeks for Business in June. Big, comfortable and clean rooms. A/C always working fine. Service very good. People always kind and proactive, expecially when some troubles happened. Three restaurant with a lot of choices. Good time for lunch and Breakfast. Pool cleaned and very comfortable services!

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Helpful?
Thank Alessandro B
Anoop_Khushalani2013, Director _ Sales & Marketing at The Palms - Town & Country Club, responded to this review

Thank you for patronizing The Palms Town & Country Club, Gurugram and taking time to share your detailed feedback on Tripadvisor. It is so overwhelming to read your positive comments about the hotel and your experience and interaction with the staff. Also, your recognition of our service and the fact that you found our staff very helpful is an honor...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
The Palms Town & Country Club is a luxury business destination with a trend-setting concept, set up in the heart of India’s globally renowned business hub, Gurgaon. Breaking the traditional concepts of luxury and redefining the term to set new standards of comfort levels with ultimate style. The Palms Town & Country Club has provided the travelers with one of the most modern and finest property in the “value for money” category. ... more   less 

Additional Information about The Palms - Town & Country Club

Address: B - Block | Sushant Lok, Gurugram (Gurgaon) 122001, India
Region: India > Haryana > Gurugram (Gurgaon)
Price Range: €79 - €411 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Palms - Town & Country Club 4.5*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#13 Business Hotel in Gurugram (Gurgaon)
#32 Luxury Hotel in Gurugram (Gurgaon)
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Questions & Answers

Here's what travellers have asked, with answers from The Palms - Town & Country Club staff and other travellers.
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Questions? Get answers from The Palms - Town & Country Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please be careful of not spoiling their bed sheets, towels etc or else they'll ask you to pay for them and take them home. funny but TRUE!”
 of 5 bubbles , 12 Feb 2017 | Read review
“good large room with all amenities, comfortable large bed. and clean room”
 of 5 bubbles stevenc270, 30 Jan 2017 | Read review
“Ground Floor Rooms because some doesn't have elevator”
 of 5 bubbles namitg1234, 27 Jan 2017 | Read review
“Only downside for me this trip was that football on star select not accessible from some of the rooms and needs to be upgraded to give guests the best TV options”
 of 5 bubbles ClanMacleod2, 26 Jan 2017 | Read review
“Superior room very quite”
 of 5 bubbles inderdevk, 25 Jan 2017 | Read review
5 of 5