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Sheraton Atlantic City Convention Center Hotel

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Two Convention Boulevard, Atlantic City, NJ 08401-4137
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Traveller (431)
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Panoramas (28)
Room & Suite (263)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Atlantic City Convention Center Hotel
Updated 01/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 51 hotels in Atlantic City
Embrace both work and play at Sheraton Atlantic City Convention Center Hotel, a vibrant, pet-friendly destination nestled in the heart of downtown. Our well-placed hotel is a favored choice of savvy travelers due to our spacious accommodations, intuitive amenities and ideal location adjacent to the Atlantic City Convention Center, the Boardwalk and Tanger Outlets. Relax in our thoughtfully designed guest rooms and suites, boasting complimentary high-speed Wi-Fi, plush bedding and modern bathrooms. Dine with us at one of several on-site restaurants, including Tun Tavern, an award-winning brewpub renowned for its craft beers and mouthwatering American fare. Experience a wealth of on-site amenities at our hotel like the 24-hour Sheraton Fitness Club, an indoor pool and over 21,000 square feet of adaptable venue space for lavish weddings and large-scale meetings near Atlantic City's attractions. Come chart your own adventure at Sheraton Atlantic City Convention Center Hotel — we look forward to your visit.
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Location

Full view
89Good for walkers
Grade: 89 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Two Convention Boulevard, Atlantic City, NJ 08401-4137
Getting there
Atlantic City Intl Airport16 kmSee all flights
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1579Reviews37Q+A100Room tips
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L P wrote a review Aug 2021
Howell, New Jersey67 contributions55 helpful votes
Overall staff rude and not interested in creating a positive hotel experience. Room wasn’t clean and bedding was once quilted but lumpy with clumpy wads of stuffing in it. We booked a king bed but they didn’t have any when we got there. Carpet also dirty. Sink didn’t work. Leaked. Wallpaper peeling in places. Shabby. Pool closed.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Call first if you want to know if pool is open.
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1 Helpful vote
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steve m wrote a review Aug 2021
1 contribution
I needed to book a property close to the Convention Center for an event in July. Shame on me for agreeing to the proposed cost of ~$500 per night. Lesson learned on that one. However, after seeing the mini "suite" that had stained carpets, very poor AC, and an overall outdated look and feel, I thought it made sense to voice my concern to Marriott when I got home. After a 30 minute hold time at the 301 380-3000 HQ number, I was told that the hotel manager is the 1st point of escalation. No follow up from them, so after a week I called back into Marriott (another 20 minute wait). They communicated that the actual hotel said that the rate was the rate as the demand was high. Never reaching out to me directly. I asked the marriott Customer Service rep to document and I would like to escalate my concerns. I was provided a reference # of 280899173. Once again, after a week of no return communication, I called back. This time, I was told that my "case" was being escalated to the "Escaltions Team", and I would CERTAINLY hear back within a week. 10 days later after no communication, I called back into 301 380-3000 (August 5th). After 20 more minutes on hold, I was told the escalations team noted the account, and that they couldnt do anything about a rate that was agreed upon prior to the stay. They never reached out, never proactively contacted the customer. I was just told that they were very very busy at their customer service, due to short staffing. But......as a good gesture the representative said she was submitting a credit of 5000 rewards points. Net / net. The lack of customer service for a $1000 hotel stay for a room from the 70s really disappointed this Rewards Member. Poor room quality,price gauging and zero customer service follow-up is my takeaway from what may very well be my last stay at a Marriott property.
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Date of stay: July 2021
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Room Tip: Budget hotel at a Luxury cost
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Response from Sheraton Management, Guest Services / Front Office at Sheraton Atlantic City Convention Center Hotel
Responded 5 Aug 2021
Dear Steve, We recognize your time is valuable and appreciate the feedback you have provided. On behalf of the entire team at the Sheraton Atlantic City Convention Center Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Regards, Heather MacGrogan Front Office Manager Sheraton Atlantic City 2 Convention Boulevard 2 Convention Boulevard Atlantic City, NJ 08401
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Bridget S wrote a review Aug 2021
Belmont, North Carolina627 contributions87 helpful votes
+1
Great location! Within walking distance to the boardwalk, Tanger Outlets and lots of casinos. Enjoyed seeing all of the gowns from the Miss America pageant inside the lobby. Eddie (the doorman) is a great asset to the hotel.
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Date of stay: July 2021
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Robert B wrote a review Jul 2021
Philadelphia, Pennsylvania226 contributions185 helpful votes
We have been to this hotel a few times and enjoyed our stay. Not this time. First, the pool is closed still, no mention about that at booking or on their site. Next, we used a luggage cart and they said bring it right back like I was going to keep it or something. So I brought it right back and went for a walk they called my wife 3 times asking for the cart I had already returned. As if that was not bad enough upon check out I went to get a cart they were all in a back room, so I asked for one from the bellhop again told me I have to come right back with it I said I would again I have no interest in keeping a luggage cart he proceeds to keep telling I had to bring it back quickly like I was being interrogated. The hallways were filthy seems to have been some time since they were vacuumed. The room itself smelled somewhat we had air freshener no big deal, also most of the charging hubs did not work. Very disappointing stay especially for the high price we paid for the room I will never come back here again. BTW the surronding area has gotten really bad.
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Date of stay: July 2021
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4 Helpful votes
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Response from Sheraton Management, Guest Services / Front Office at Sheraton Atlantic City Convention Center Hotel
Responded 18 Jul 2021
Dear Robert B, My name is Kaila Gonzalez, and I am a Front Office Manager here at the Sheraton Atlantic City. I would like to take this opportunity to thank you for your feedback, and apologize to you for the issues you encountered while staying with us. We always want our guests to have a wonderful experience and we will do whatever we need to, so our guests are fully satisfied each and every time they visit with us. Please do not hesitate to contact me with any further questions you may have, and we sincerely thank you for your business! Sincerely, Kaila Gonzalez Front Office Manager O 609 441 2909 F 609 441 2926 Sheraton Atlantic City 2 Convention Boulevard Atlantic City, NJ 08401 Marriott.com/AIYSI
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WTNYC80 wrote a review May 2021
New York City, New York29 contributions20 helpful votes
Easy to locate the property where is near by the outlet area in Atlantic City. the room is comfortable including all amenities with microwave during the pandemic crisis to not be able dining in some restaurants around the area. As the distribution of the pandemic vaccine, the hotel is next to the test center including the vaccine location in Atlantic City.
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Date of stay: May 2021Trip type: Travelled as a couple
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LOCATION
United StatesNew JerseyJersey ShoreAtlantic City
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Frequently Asked Questions about Sheraton Atlantic City Convention Center Hotel
Which popular attractions are close to Sheraton Atlantic City Convention Center Hotel?
Nearby attractions include Tanger Outlets Atlantic City (0.2 km), Noyes Arts Garage of Stockton University (0.3 km), and African American Heritage Museum of Southern New Jersey (0.2 km).
What are some of the property amenities at Sheraton Atlantic City Convention Center Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Sheraton Atlantic City Convention Center Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Atlantic City Convention Center Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sheraton Atlantic City Convention Center Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Atlantic City Convention Center Hotel?
Conveniently located restaurants include White House Sub Shop, Angelo's Fairmount Tavern, and Wingcraft Kitchen and Beer Bar.
Are there opportunities to exercise at Sheraton Atlantic City Convention Center Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Sheraton Atlantic City Convention Center Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Atlantic City.
Are any cleaning services offered at Sheraton Atlantic City Convention Center Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Atlantic City Convention Center Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Atlantic City Convention Center Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.