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Irotama Resort

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Irotama Resort
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559 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Los Angeles, California
Reviewed 20 February 2016

3 friends and I had decided to book the penthouse suite which came with a private pool and jacuzzi at the Irotama resort. We spoke with the main booking agent at the resort in person with regards to having friends over that were traveling from a nearby city during Carnaval season, and was told that it would just be a...

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Helpful?
4Thank Wayne W
IrotamaResort, Director de Relaciones con Clientes at Irotama Resort, responded to this review

Dear Guest: We thank you for bringing this matter to our attention, since both positive and negative comments will help us improve and grow day by day. Please be assured that the corrective measures deemed necessary will be taken. Best regards.

San Francisco, California
Reviewed 15 February 2016

The staff at the reception are very uptight. In particular the one I had to deal with on several items, he wasn't willing to listen and trying to solve my inquires, his robotic answer was: THIS IS THE HOTEL'S POLICY, I CAN'T DO ANYTHING! When I made the reservation I did it because I will have Wi-Fi; however the zone...

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Helpful?
1Thank Glorita T
Reviewed 9 February 2016

We spent 2 weeks, 1 week in a private room, 1 week suite shared with family. Room was clean. Bed very very firm. Housekeepers were all very friendly and helpful but inconsistent on emptying trash cans, leaving clean towels etc. Front desk staff varied by person in helpfulness. Appearance of hotel finds many small areas in need of repair or...

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Thank mealborozo
Reviewed 1 February 2016 via mobile

We've been here for 2 day's. What a comfort and what a great view. The penthouse on the 11th floor of the Irotama de Sol was a three bedroom penthouse. A complete kitchen and dining with a large living. The living was all glass, so the view was amazing. The staff was friendly and in most cases the could speak...

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Helpful?
Thank Robert Y
IrotamaResort, Director de Relaciones con Clientes at Irotama Resort, responded to this review

Dear Guest: We really appreciate your taking the time to share your experience in Irotoma Resort and to let us know we're doing it right. Your positive feedback strengthens us and helps us continue working to be the best Resort in the Colombian Caribbean. At Irotoma, we look forward to serving you again in the future, to provide you with...

Bogota, Colombia
Reviewed 31 January 2016

We booked a cabana after checking the reviews and pictures in our booking website. When we got there we had to request a change in rooms as the cabana we had assigned was awful to say the least. The hotel showed us all the options and frankly, each one was worse than the one before. The rooms and cabanas are...

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Helpful?
Thank RoxinBA
IrotamaResort, Director de Relaciones con Clientes at Irotama Resort, responded to this review

Dear Guest: We are deeply thankful for your bringing this matter to our attention, since both positive and negative comments will help us improve and grow day by day. Please be assured that the corrective measures deemed necessary will be taken. Again, our sincere apologies. Best Regards

Middlewich, United Kingdom
Reviewed 26 January 2016

We stayed for four nights at the Irotama del Sol. The room was excellent with a superb view along the beach. The room was spacious with a huge bed, two separate toilets and hand washing facilities. Everything is provided including pots and pans, cutlery crockery, coffee maker iron and ironing table, etc. The food was generally very good with the...

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Helpful?
Thank geoffturner100
IrotamaResort, Director de Relaciones con Clientes at Irotama Resort, responded to this review

Dear Guest : We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow and remain green Resort by Nature . We look forward to your visit again in Irotama and to provide the best experience in the Colombian Caribbean. Sincerely!

Chapel Hill, North Carolina
Reviewed 26 January 2016

I stayed here for 4 nights with my husband, mother-in-law, daughter, and friend. We were very disappointed. The food was okay, not resort-quality though. The whole resort was full of mosquitos. Except for the new high-rise hotels, the rooms were all layout dated (especially for the price they charge). There were barely any activities during the day. There were no...

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Helpful?
Thank elizabeth p
IrotamaResort, Director de Relaciones con Clientes at Irotama Resort, responded to this review

Dear Guest: We sincerely regret the inconveniences caused to you during your stay. We thank you for bringing this to our attention, since both positive and negative comments will help us improve and grow day by day. Please be assured that the corrective measures deemed necessary will be taken. Again, our sincere apologies. Best Regards

Bogota, Colombia
Reviewed 2 January 2016 via mobile

I went for 4 nights and stayed in suite bohios, perfect if you want to be one step away from sea. The hotel has plenty of places to walk and is great for kids with different activities for them. However the common spaces are old, it seems the administration have put the efforts in the towers which are modern and...

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2Thank Viajero E
IrotamaResort, Director de Relaciones con Clientes at Irotama Resort, responded to this review

Dear Guest : We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow and remain green Resort by Nature . We look forward to your visit again in Irotama and to provide the best experience in the Colombian Caribbean. Sincerely!

Reviewed 2 December 2015 via mobile

It is a huge hotel, nice rooms, comfortable beds, it has its own beach and beautiful pools, the staff is always there to provide anything you need, the food is pretty good too. It's a good place to take vacations with friends or family, I'm definitely coming back again.

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Helpful?
1Thank Sebastián B
IrotamaResort, Director de Relaciones con Clientes at Irotama Resort, responded to this review

Dear Guest : We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow and remain green Resort by Nature . We look forward to your visit again in Irotama and to provide the best experience in the Colombian Caribbean. Sincerely!

Bogota, Colombia
Reviewed 21 November 2015

This is a nice hotel located in a beautiful beach area , eco-friendly environment , with free birds , iguanas , squarrels , etc . It has a nice pool with an artificial waterfalls and a slide , surrounded by palm trees . The food in general should have a better quality and presentation , I did not like it...

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Helpful?
Thank Gustavo G
IrotamaResort, Director de Relaciones con Clientes at Irotama Resort, responded to this review

Dear Guest : We are delighted your experience at our Resort and commentary motivates us to keep working to continue to grow and remain green Resort by Nature . We look forward to your visit again in Irotama and to provide the best experience in the Colombian Caribbean. Sincerely!

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Free Breakfast
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the Pozos Colorados area, 20 minutes from Santa Marta, Irotama captures all the magic and enchantment of a luxurious Caribbean hotel. This breathtaking resort is surrounded by nature and has tennis courts, a golf draving range and a kilometer long beach. Come discover it! ... more   less 

Additional Information about Irotama Resort

Address: Km 14 Via a Cienaga, Santa Marta, Colombia
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range: €100 - €339 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Irotama Resort 3.5*
Number of rooms: 356
Reservation Options:
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Also Known As:
Irotama Hotel Santa Marta
Hotel Style:
#4 Spa Hotel in Santa Marta
#4 Family Hotel in Santa Marta
#4 On the Beach Hotel in Santa Marta
#5 Romantic Hotel in Santa Marta
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Questions & Answers

Here's what travellers have asked, with answers from Irotama Resort staff and other travellers.
14 questions
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Questions? Get answers from Irotama Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make lots of questions, call ahead if you can, I specifically requested wheelchair assistance and did not get it.”
 of 5 bubbles jungleeyes, 1 Oct 2016 | Read review
“The Bohios or bungalows on the North side of the property are a bit quieter and less congested.”
  • Patio from bungalow
  • Sitting room in bungalow
  • Primary pool (1-1.5M) looking North towards tower and Mercure Hotel
 of 5 bubbles Joepure, 7 Jul 2016 | Read review
“Bungalow- nice vegetation. Ocean view in the buildings.”
 of 5 bubbles 78gabrielal, 17 May 2016 | Read review
“Go somewhere else”
 of 5 bubbles BobJames, 9 Apr 2016 | Read review
“bungalows are a very good options for families”
  • Bungalows
 of 5 bubbles chuckyg2014, 9 Apr 2016 | Read review
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