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GHL Comfort Hotel Costa Azul

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GHL Comfort Hotel Costa Azul
GHL Comfort Hotel Costa Azul
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261 Reviews from our TripAdvisor Community

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Showing 22: English reviews
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Askov, Minnesota
Reviewed 3 weeks ago via mobile

Hotel is undergoing remodelling but is otherwise ok. Crawling with children even during the week. Restaurant is average at best. If you have little kids, this place is for you. If you are more mature, go elsewhere.

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Thank weulander
Lancaster, Pennsylvania
Reviewed 10 January 2017

Can you imagine booking through a (supposed) trusted source like TripAdvisor and they not tell you that a hotel lobby has been gutted, the room was stark like a prison and the hotel is in between a sea loading port and an airport!? Can you imagine getting there Christmas eve and panicking as you realize this might be your Christmas...

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Thank Tim V
Lytham St Anne's, United Kingdom
Reviewed 23 December 2016

We stayed here for 1 night before going up to El Dorado in the mountains and then for three nights at the end of our trip. While it is true that the reception area and main building is undergoing renovation we were in the modern second block. When we arrived the first time we left a bag and some laundry...

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Thank sarah b
Cali, Colombia
Reviewed 20 December 2016

The place looks fantastic on line. Once you get there the lobby is under construction (NO BIG DEAL) but while under construction there is no cleaning crew.. and the tile work is not finished creating tripping issues for kids and older guest, The pools are beautiful from far away, but they are dirty and missing tiles all over, full of...

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Thank Juan Carlos F
Reviewed 26 February 2016 via mobile

I stayed at this hotel over the holidays. We booked a suite in their main building and were highly disappointed. The following could be said of our room: - humidity odor - no hot water - water pipe burst and no clean water during one night of our stay. We had family members who were traveling with us and staying...

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Thank Paul S
Reviewed 17 September 2015 via mobile

Location is 30 mins from Santa Marta and there is nothing else near by. Overall was under impressed by the hotel and it's facilities.., looks like it might have been enjoyable 20 years ago. In dire need of a reservation and clean. Also none of the staff speak any English, you will need to download a translate app if your...

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Helpful?
Thank Chelsea N
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Dear customer Receives a warm welcome from GHL RELAX HOTEL COSTA AZUL, are very grateful for helping us Evaluate our service, every comment and every punctuation are Important to Improve our quality. His comment was Delegated to Involved heads to take corrective Measures to Prevent re-submission of the same nonconformity. We are looking forward to your return soon. Yours sincerely....

Brussels, Belgium
Reviewed 23 August 2015

Positives: the pool is great for kids! Kills alot of time... Practical to have the restaurant next to the pool, as well as the beach ( though not impressive). Good service by staff and felt secure. Overall clean, except the toilets by the pool! Negatives: the entire old building has a himidity problem and needs serious rennovation. The junior suites...

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Helpful?
Thank Anamaria_b167
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Respected Lady Ana Maria Reciba one special I greet in name of the Hotel GHL Relax Costa Azul. We are grateful for his nice comment it brings over of his experience in his last demurrage in our hotel. We regret finding out about his non-conformity with the services offered by us in his demurrage in our hotel, always it has...

Reviewed 21 August 2015 via mobile

-Rooms are clean, but had no hot water during our stay. -Pool bathrooms are a horror; mosquitos own them, unkept and no toilet seats, tp, or hand towels ever available. -Main bldg. has bad humidity issues, and found mold on ceilings. -Restaurant prices above local avg.

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Helpful?
Thank Carlos B
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Estimated gentleman carlos receives a cordial greeting of GHL Relax Hotel Costa Azul wanted to be grateful for him for having taken the time to describe his experience in the hotel, for us it is very important each of his comments brings over of our services. In advance we are grateful for him for having given ourselves a few minutes...

Reviewed 3 June 2015 via mobile

I spent 3 nights there, its a quite hotel but its far from Santa Marta and El Rodadero where's place of interest, the hotel should have constantly transport to Santa Marta city, all time you have to take taxi and its too expensive, so, if you choose this hotel because you think have good prices must consider you will spent...

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Helpful?
Thank ALEJANDRA R
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Dear Guest receive a cordial Greetings from GHL RELAX HOTEL COSTA AZUL, We are very grateful for helping us to evaluate our service, every comment and every score are important to improve our quality.Unfortunately we are far from the city, it is considered if we can take service of own transport as a route that goes out in the morning...

Apple Valley, California
Reviewed 29 May 2015

Excellent hotel, large rooms and clean, beds are comfortable, the only problem is the location, they are far away from the city and it is expensive travel on taxi to anywhere, the food in the restaurant was very good, but expensive, the service was pretty good

Review collected in partnership with Amoma.com
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Helpful?
Thank Luis M
GHL COMFORT Hot... C, General Manager at GHL Comfort Hotel Costa Azul, responded to this review

Estimated guest receives a cordial greeting on behalf of all the collaborators of GHL Relax Hotel Costa Azul, we are grateful for him for his comment that they are very important for us since it does not help to evaluate our service. Me gustaria him to inform that it is considered to be the possibility of having an own transport...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Room Service
  • Dry Cleaning

Additional Information about GHL Comfort Hotel Costa Azul

Address: Zona Franca Pozos Colorados Km 19, Santa Marta, Colombia (Formerly Costa Azul Beach Hotel)
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range: €57 - €109 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — GHL Comfort Hotel Costa Azul 3.5*
Number of rooms: 67
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Hotel Style:
#6 On the Beach Hotel in Santa Marta
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Questions & Answers

Here's what travellers have asked, with answers from GHL Comfort Hotel Costa Azul staff and other travellers.
12 questions
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Questions? Get answers from GHL Comfort Hotel Costa Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Modern block with sea and pool view”
 of 5 bubbles 529sarahb529, 23 Dec 2016 | Read review
“Go for the twin rooms in the new building for more comfort; or if you want a view of the sea, then upper floors in the old building.”
 of 5 bubbles Anamaria_b167, 23 Aug 2015 | Read review
“room was good and clean”
 of 5 bubbles G7CKluism, 29 May 2015 | Read review
“Ask for the new suites at higher floors”
 of 5 bubbles JuanRivas, 5 Apr 2015 | Read review
“Those high up have the best view”
 of 5 bubbles disestablishman, 23 Mar 2015 | Read review
5 of 5