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Hotel Casablanca

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1,037 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Texas
Level Contributor
138 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed yesterday NEW

I was fortunate to go back to this beautiful island of San Andres, but the preferred hotel was completely booked for the time I planned to stay. Casa Blanca was the second option and it had the dates and space available. Let me say that I had visited the hotel in 2014 and saw the room upgrades in the tower,... More 

Helpful?
Thank mikni2wri
São Paulo
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

We did not receive any warning about the renovation works of the pool and other areas, making them unaccessible. Jennifer in the lobby tried to fix it giving us a different plan to the hotel. That's ok, but I really preferred to be noticed before - so I could find another hotel. Also: - we experienced lack of water twice... More 

Helpful?
1 Thank guiyakko
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for your review. We are sorry to hear that you did not enjoyed your stay at our Hotel. The information about the renovations has been online since last July, also, we send emails to our guests to make sure you all were aware of the renovations prior to arrival. Regarding the water, wifi service and housekeeping,... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 September 2016 via mobile

Great breakfast with an awesome view. Start your day with it! Cozy and modern bedrooms. Friendly and helpful staff. Recommendations on where to eat: call Andres at the reception. Better internet connection at the lounge, where is also cold because of the powerful air conditioning.

Helpful?
Thank Kleber P
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for sharing your experience with fellow travellers. We are glad to hear that the Hotel lived up to your expectations. Thank you for choosing us as your place to stay on the Island. We would love to have you back anytime soon More 

Alpharetta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 August 2016 via mobile

The hotel has a great location,front of the beach and close to everything. It's clean, cute, bright and the staff is very friendly. The food is plentiful and delicious! The pool was close due to update but with that beautiful beach we don't need it.

Helpful?
Thank Luz N
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for sharing your experience with fellow travellers. We are happy to hear that the Hotel lived up to your expectations and that our renovations did not affect your experience at all. We hope you enjoyed your vacations and that you can come visit us again anytime soon. More 

A TripAdvisor Member
Reviewed 30 August 2016 via mobile

We got 3 rooms, a total of 7 people this August. We didn't received any information about the pool being under construction . The front desk at our check in offered us one of the three: all dinners or lunches complementary, or a tour for the seven of us, or the next time to be in the hotel we could... More 

Helpful?
2 Thank A TripAdvisor Member
Panama City, Panama
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 July 2016

The location of this hotel can't be beat. Period. It's in the middle of the Island's main broadwalk, close to small markets, shopping areas and several restaurants. The hotel itself offers an all inclusive option, which is always a good choice if you don't want to bother walking around and exploring the local restaurants. (I do recommend you go to... More 

Helpful?
1 Thank Jairo G
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest, thank you for sharing your experience with fellow travellers. We are glad to hear that you liked the Hotel and the services that we offer. We also appreciate your patience and support in regards to the renovations, we are working to offer a much better hotel experience. Fortunately, you enjoyed your vacations and had a safe flight back... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2016 via mobile

We arrived at 1pm did the check in process and were told we would get the room key at 3pm (which is the check in time). We went out for a walk and went back at 3pm and were told the room was not ready yet. After waiting and asking a couple of times it wasn't until i asked to... More 

Helpful?
4 Thank Daniel G
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for sharing your experience. We are sorry to hear that the Hotel did not meet your expectations. Please allow us to apologise for all the inconveniences that occurred during your stay. Since customer service is very important to us, we will make sure to take proper action to improve the quality of our services, giving special... More 

Bogota, Colombia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2016

We booked at Casablanca Hotel in San Andres Island. The big surprise when we arrived at the hotel is to hear the bad news that the pool was out of service because of massive renovation works, really bad news for a Caribbean island hotel! The first question we asked ourselves is who in this world decides to renovate the pool... More 

Helpful?
2 Thank Luis R
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for sharing your experience. First of all, please allow us to apologise for all the renovation-related inconveniences you experienced during your stay. It is important for us to work on ways to improve our services and offer the very best hotel experience to our guests, which is why we are renovating. We do hope you enjoyed... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2016 via mobile

Do not stay on this hotel! It is undergoing maintenance for months now and the managament cant handle it. Pool is not available and they say they will rent umbrellas and chairs on the beach for you instead, but if dont get there early for the couple ones they rent, you lost your "right" - and surprise nobody tells you... More 

Helpful?
3 Thank Aline S
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2016

Yes, the hotel is undergoing some renovation. However, this doesn't affect the overall experience too much. It looks like they are putting in a small coffee shop/cafe, updating the pool bar, and adding some upper level suites. Nonetheless, the staff provided excellent service and the location is ideal if you want to be in town, yet right on the beach.... More 

Helpful?
Thank Brent B
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for sharing your experience with other travellers. First of all, we would like to apologise for any renovation-related inconveniences that may have occurred during your stay. We are glad to hear that this did not affect your overall experience. Also, we hope you had an enjoyable vacations and a safe flight back home. More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
National Tourism Registration No. 3436 RENOVATION NOTICE Dear guest, Please be advised that starting July and for the next four (4) months approximately, the pool is closed and currently undergoing a makeover. This means that said service will not be available to guest during this time. This renovation will allow us to provide a much better hotel experience to our valued guests, having in mind that the Hotel Casablanca remains a preferred choice for both families and business travellers alike. We apologise for any inconveniences during this renovation and offer our sincere gratitude for your patience and support. For more information, please do not hesitate to email us. Yours faithfully, Germán E. Arenas T. General Manager ... more   less 

Additional Information about Hotel Casablanca

Address: Avenida Colombia, No. 3-59, San Andres Island 880060, Colombia
Region: Colombia > San Andres and Providencia Department > San Andres Island
Price Range: €147 - €440 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Casablanca 3.5*
Number of rooms: 88
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Also Known As:
Casablanca Hotel San Andres Island
Hotel Style:
#3 On the Beach Hotel in San Andres Island
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casablanca staff and other travellers.
47 questions
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Questions? Get answers from Hotel Casablanca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“NOISY rooms facing the beach due to the foot traffic in front from people who sit in front and talk all hours of the night.”
 of 5 bubbles mikni2wri, 3 Dec 2016 | Read review
“Call before you schedule. Make sure renovation is finished, and it will surely go until the first semester of 2017.”
  • this is in front of our bedroom (sliding door)
 of 5 bubbles guiyakko, 20 Nov 2016 | Read review
“choose sea view rooms, other rooms not worth it, better to look for other alternative”
 of 5 bubbles K2614ZOluisr, 15 Jul 2016 | Read review
“Ask for an ocean-view room upon making your reservation.”
 of 5 bubbles brentb304, 13 Jul 2016 | Read review
“I was in the 5 th floor.”
 of 5 bubbles PamAshe, 11 Jun 2016 | Read review
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