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Hotel Casablanca

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Hotel Casablanca
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1,071 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Tampa, Florida
Reviewed 2 weeks ago via mobile

We greatly enjoyed our stay. We reserved an Ocean Front room. We were not fortunate enough to get a balcony though. Besides that the room was clean, modern, and well decorated. We were in 215 and the view of the Ocean was wonderful. The safe was big enough to fit our laptop angled. We had a large comfortable king bed...

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Helpful?
1Thank lynndiania
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for sharing your experience with fellow travellers. We are glad to hear that our services lived up to your expectations. Also, we are happy that you enjoyed our new swimming pool! Hopefully, you enjoyed your holidays and had a pleasant flight back home. We will be looking forward to your next visit.

Reviewed 3 weeks ago via mobile

Don't go on holidays. They don't have enough staff. I waited for one hour and a half for my food. It was a good food but very slow service. Other thing, it is only one bathroom for the entire restaurant.

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Helpful?
Thank Wilson D
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear Wilson D, thank you for reviewing our restaurant. We are sorry to hear that the service didn't live up to your expectations. We are working to improve all our services and your post helps us from a customer's point of view. Best regards.

Winchester, United Kingdom
Reviewed 4 weeks ago

We stayed 4 nights at Casablanca and loved every minute of our stay! Our newly renovated room was bright and airy and the huge bed was amazingly comfortable. The hotel has several fantastic restaurants serving international, Colombian and Italian food... the seafood dishes were to die for! You can sit outside and watch the world go by, enjoying a delicious...

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Helpful?
Thank Robinheber
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for reviewing us. We are glad to hear that the Hotel lived up to your expectations. Also, we are proud to announce that we have reopened our pool and can't wait for you to enjoy it. We will be looking forward to your next visit!

Seattle, Washington
Reviewed 4 weeks ago

There is no sign saying pool is under going renovation. There is an advisory on the hotel website but you have to dig for it. The note says about 4 months of repair but as of 2 weeks ago ( Dec 6th) the pool was still being repaired. In fact, there is construction going on all over the island and...

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Helpful?
Thank robgomez960
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for reviewing us. We are sorry to hear that the Hotel didn't live up to your expectations. We are working to improve the quality of our services and your comments help us from a guest's point of view. Unfortunately, we had to delay the pool renovation and this was updated on our social networks and website....

Reviewed 4 weeks ago

Stayed four nights in december 2016 + clean rooms (some of them with a terrace) helpful staff very close to the beach (less than 50m) complimentary hair care/ body care products breakfast is allright +/- you need to speak some spanish - Pool still under construction Hotel is located in the centre of San Andres City, so it might be...

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Helpful?
Thank lascar81
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for reviewing us. We are pleased to hear that, in general, you liked our services. Please allow us to apologise for all the inconveniences during your stay, especially the ones regarding to the restaurant and pool services. We hope you had a pleasant stay and enjoyed you vacations, and you can come and visit us again...

Texas
Reviewed 3 December 2016

I was fortunate to go back to this beautiful island of San Andres, but the preferred hotel was completely booked for the time I planned to stay. Casa Blanca was the second option and it had the dates and space available. Let me say that I had visited the hotel in 2014 and saw the room upgrades in the tower,...

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Helpful?
1Thank mikni2wri
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for your review. It is important for us to receive feedback from our guests as this helps us improve the quality of our services. We are sorry to hear that your experience didn't live up to your expectations. Unfortunately, we are currently undergoing some renovations to attend to previous guest's suggestions. We understand that this may...

São Paulo
Reviewed 20 November 2016

We did not receive any warning about the renovation works of the pool and other areas, making them unaccessible. Jennifer in the lobby tried to fix it giving us a different plan to the hotel. That's ok, but I really preferred to be noticed before - so I could find another hotel. Also: - we experienced lack of water twice...

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Helpful?
1Thank guiyakko
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for your review. We are sorry to hear that you did not enjoyed your stay at our Hotel. The information about the renovations has been online since last July, also, we send emails to our guests to make sure you all were aware of the renovations prior to arrival. Regarding the water, wifi service and housekeeping,...

Reviewed 12 September 2016 via mobile

Great breakfast with an awesome view. Start your day with it! Cozy and modern bedrooms. Friendly and helpful staff. Recommendations on where to eat: call Andres at the reception. Better internet connection at the lounge, where is also cold because of the powerful air conditioning.

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Helpful?
Thank Kleber P
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for sharing your experience with fellow travellers. We are glad to hear that the Hotel lived up to your expectations. Thank you for choosing us as your place to stay on the Island. We would love to have you back anytime soon

Alpharetta, Georgia
Reviewed 31 August 2016 via mobile

The hotel has a great location,front of the beach and close to everything. It's clean, cute, bright and the staff is very friendly. The food is plentiful and delicious! The pool was close due to update but with that beautiful beach we don't need it.

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Helpful?
Thank Luz N
Mateo D, Customer Service at Hotel Casablanca, responded to this review

Dear guest. Thank you for sharing your experience with fellow travellers. We are happy to hear that the Hotel lived up to your expectations and that our renovations did not affect your experience at all. We hope you enjoyed your vacations and that you can come visit us again anytime soon.

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 30 August 2016 via mobile

We got 3 rooms, a total of 7 people this August. We didn't received any information about the pool being under construction . The front desk at our check in offered us one of the three: all dinners or lunches complementary, or a tour for the seven of us, or the next time to be in the hotel we could...

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2Thank A TripAdvisor Member

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
National Tourism Registration No. 3436. The Casablanca Hotel of the Island of San Andres, Colombia, is pleased to announce the opening of its new swimming pool. Hotel Casablanca, your right choice in the Island of San Andres. ... more   less 

Additional Information about Hotel Casablanca

Address: Avenida Colombia, No. 3-59, San Andres Island 880060, Colombia
Region: Colombia > San Andres and Providencia Department > San Andres Island
Price Range: €152 - €422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Casablanca 3.5*
Number of rooms: 88
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Also Known As:
Casablanca Hotel San Andres Island
Hotel Style:
#3 On the Beach Hotel in San Andres Island
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casablanca staff and other travellers.
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Questions? Get answers from Hotel Casablanca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid ocean view rooms. Too much street noise.”
 of 5 bubbles robgomez960, 20 Dec 2016 | Read review
“NOISY rooms facing the beach due to the foot traffic in front from people who sit in front and talk all hours of the night.”
 of 5 bubbles mikni2wri, 3 Dec 2016 | Read review
“Call before you schedule. Make sure renovation is finished, and it will surely go until the first semester of 2017.”
  • this is in front of our bedroom (sliding door)
 of 5 bubbles guiyakko, 20 Nov 2016 | Read review
“choose sea view rooms, other rooms not worth it, better to look for other alternative”
 of 5 bubbles K2614ZOluisr, 15 Jul 2016 | Read review
“Ask for an ocean-view room upon making your reservation.”
 of 5 bubbles brentb304, 13 Jul 2016 | Read review
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