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Visus Hotel Boutique & Spa

Via Cerritos Hacienda Malabar km 6 Entrada 6, Pereira 660007 Colombia
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Traveller (78)
Room & Suite (11)
Dining (7)

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About

#12 of 47 hotels in Pereira
Location
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Value
A place for travelers whose memories are built through the awakening of the senses, the details captured in spaces, landscapes and contemporary cuisine. Only 10 minutes away from the Matecaña International Airport, you will find our Petit Hotel, consisting of 7 luxurious rooms. In Visus Boutique Hotel & Spa you will have the opportunity to admire the warmth of the sunsets Pereira has to offer, the wind running through the guaduales, the service and attention of your hosts; a combination that will make assure you the most relaxing and exquisite experience. Visus’ architecture evokes the colonial latin american haciendas with two main elements: the patios and the heavy walls. We have brought ornaments from all around the globe to achieve a contemporary decoration, and cultivated our gardens with love so that their flowers and aromas will be be part of the postal you take home.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Car hire
Business Centre with Internet Access
Meeting rooms
Wifi
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Boutique
Romantic
63Reviews0Q+A4Room tips

Reviews
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Ernesto C wrote a review Oct 2022
Walled Lake, Michigan31 contributions3 helpful votes
We went to the spa and it was amazing. They have an infinity pool on one level and a jacuzzi, sauna and turkish bath on the lower level. We had the spa program called Restore spa. It had the sauna, turkish bath , jacuzzi as well as the whole body massage, exfoliation, facial hydration. There’s also dinner and the food was superb.
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Date of stay: October 2022
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Maria C wrote a review Mar 2019
Jupiter, Florida100 contributions35 helpful votes
We've been pretty much all over the world, and we found paradise in Hotel Visus. Me and my husband stayed at Visus in February and came back in March . The service is incredible, the food is superb, the spa treatments/sauna are formidable and so clean. the establishment is a D R E A M ! ! ! I must confess, my husband didn't want me to write a review in fear that the hotel will get really busy and then we won't be able to book ;-) We stayed in the Perseus room; very comfortable with great views, quiet and a plush huge bed. We will be back real soon. Victor at the front desk is so helpful and kind. Lucho, our evening server is such a happy guy. Every body at Visus is genuine, gentle and professional. They spoiled us; THANK YOU.
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VisusHotelBoutique, Manager General at Visus Hotel Boutique & Spa
Responded 26 Aug 2019
Gracias por permitirnos conocer su experiencia, nos emociona servirle y le esperamos de regreso.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sandiegotravelnut wrote a review Dec 2018
San Diego12 contributions6 helpful votes
I noticed that no one has posted for more than two years and wondered why... I was told that there aren’t any 5 star hotels in the coffee region so upon being dropped off at the Visus Boutique and Spa, I had no expectations. However, upon walking into the hotel, my family and I were awed with the boutique feel, beautiful lobby, and infinity edge pool with a nice view. The grounds were so peaceful and tranquil, and our upstairs suite spacious, luxurious and comfortable. The patio deck was huge and had a nice hammock with a large seating area. Birds were singing and the sunset was amazing! The whole family immediately (and hastily) declared it was the nicest hotel of the trip thus far (better than the St. Regis, JW Marriott Bogota and the Marriott Medellin.) We were excited to eat at the nicely arranged open seating area for dinner. The weather was perfect and the menu looked appealing. Then, everything went downhill from there... The hotel restaurant was the most expensive meal we had eaten in Colombia (US prices) and the food was one of the worst! We ordered the featured tomahawk steak at a medium temperature and it came out very rare. The “fresh” fish was over-cooked and dry, the shrimp dish was not good and the salmon dish was pedestrian. Meanwhile, during the meal, we attempted to keep all the insects (beetles, flies, and various winged insects) out of our drinks and off our dishes. I wondered to my kids how many insects we each ate during the meal. Very disappointing! The following evening, we opted to take a taxi and go to the Unicentro Mall where we ate a fast food meal at Frisby’s- Colombia’s version of KFC. The chicken came out piping hot and delicious. Try it if you’ve never had it. Way better that the Visus hotel restaurant food. Breakfast was included and we were a little more reticent from our experience at dinner. The coffee was bad (bad coffee in the coffee region??) and the eggs were passable but the fruit was excellent. (Papaya was our favorite fruit in Colombia). Both breakfasts, we ordered much less than what was included. To my disappointment at check out, the 9 bottles of water that we ordered at the two breakfasts were charged to our bill. Now, I can afford to pay for bottles of water but when a hotel calls itself a boutique hotel and you’re not supposed to drink the tap water, water should be complimentary. Not boutiquey at all! The disappointing food was not even the worst part of our stay. On our first night, when the family started taking showers in our two rooms, there was no cold water! One by one, we took turns showering in scalding hot water. I was the last to go and, when I thought it couldn’t be any worse, the hot water ran out too. I attempted to use the last few drops of water to rinse off the soap from my body. The staff was apologetic but had to demonstrate that the water was working in the downstairs lobby bathroom. Why, I don’t know. It was a little offensive. To add insult to injury, the toilets didn’t work either. Luckily, it was 10pm at night and the staff promised to work on it. The blasting water awoke all of us at 6am in the morning since we had not shut off the handles properly but we were happy to get water back. The service was subpar as a whole. Ruben was attentive but most of the other staff members were aloof and seemed to have a forced etiquette. Overall, aside from our plumbing issues, the accommodations were beautiful and luxurious but the service and food left something to be desired. Management needs to change things quickly or this property will continue its demise. 5 stars for the accommodations 1 star for the terrible food (breakfast and dinner) 2 stars for service
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KathyGabe wrote a review Mar 2018
Scottsdale, Arizona788 contributions46 helpful votes
+1
We went to this restauran per a recommendation. The locale was gorgeous and ample, within spacious grounds. It felt like a piece of heaven. We ordered fish and shrimp entrees which tasted great Highly recommend Katby and Gabe from NY
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Date of stay: March 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Juan Carlos C wrote a review Nov 2016
Brooklyn, New York3 contributions4 helpful votes
By far one of the most beautiful places you could stay in Colombia. The staff is beyond friendly and go out of their way to make you feel at home. We were all blown away by the level of customer service. I have to give a special thank you to William one of their waiters. This man is truly the nicest person you could meet. He's a hard worker and makes you feel at home. I only hope to be able to return to this paradise one day. Highly recommended.
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Date of stay: July 2016Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Steve D wrote a review Sept 2016
Kelowna, Canada21 contributions5 helpful votes
I didn't spend a lot of time here as I was on business but I enjoyed it. We had the place to ourselves, enjoying late nights in the jacuzzi, sauna, steam rooms. Great balconies with hammocks and a view. The breakfast was OK, but not great. Overall it's easy to eat well in Colombia. The staff here were great!
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Date of stay: August 2016Trip type: Travelled on business
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DAMR wrote a review Aug 2016
Paris, France96 contributions100 helpful votes
We visited the Hotel Visus for three nights as we had planned to visit the Zona Cafetera during our honeymoon. It had been selected and booked by the travel agency that we had chosen. What a disappointment ! Given the pictures we expected quite a few days of cocooning and a great hotel to relax after our days of hiking in the wonderful region. Let's say that we were not at all pleased with the hotel... So why is that ? The Visus claims to be a luxury boutique hotel. Well being "boutique" is certainly not something that you can just claim because you have less than 10 rooms. You need details, attention from the staff and top service, and unfortunately, the Visus offers neither. So the property sure looks nice on the first visit, but you can quickly notice small details that show how cheap the hotel is, and how poorly it is managed. A few examples : - rooms may be decorated by a designer, but they have some Ikea (!!) furnitures (bedside tables and TV table) - not so boutique... - the beds are 2m wide, which is large, unfortunately they do not have the matching fitted sheets, so they put three different sheets to cover the mattress, which is both uncomfortable (esp. where the sheets overlap), and not very clean as if you move during your sleep you are sure to wake up with part of the body directly on the mattress. Besides, one of those sheets was full of holes - in the (small) bathroom, the door from the shower does not close, and the tap is fixed so close to the sink that you end up putting water everywhere every time you wash your hands (rather stupid design) - overall, the property seems in rather poor condition for a recent so-called boutique hotel : furnitures in the patio have holes, our bath mat was completely threadbare, the room to the sauna does not close (so good luck trying to heat up the sauna), etc. Then the service is purely sub-level. We arrived one evening and did not have hot water. Next morning, after letting the water run for 5 full minutes I call the reception where I am told that the problem is known and should be fixed during the day (I would have appreciated that they told us about it when we arrived, but I guess they had moreimportant things to do, given that there were at the time no other guests...). So we take a quick cold shower and set off for our day of hiking near Cocora (gorgeous, by the way). When we get back to the hotel in the evening, there was still no hot water ! In a so-called "luxury" hotel ! But the worst was yet to come. As I go to the front desk to complain about it (we were cold, muddy from our day of hiking and definitely not wanting to take another cold shower), I am casually told by the manager (who looked as if he couldn't care less) that it doesn't work and that I can simply go "wash myself in the jaccuzzi" ! And I thought you were usually supposed to shower BEFORE entering a jaccuzzi, for hygienic reasons...I'm sure the other guests of the hotel would have appreciated ! Such an answer is completely unacceptable. Needless to say, no excuses were brought forward and no compensation was offered. When I asked the manager on the checkout for a discount (hoping at least that they would offer one of the rounds of drinks that we had taken), he pretended not to understand (I tried in my limited Spanish and in English). I have other anecdotes and could go on, so I will just summarize by saying that this hotel lacks a proper sense of service, is completely soulless (located in a private residence with big houses and private guards everywhere, so good luck tring to wander around the hotel), and is full of imperfections showing that it is purely and simply not managed.
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Date of stay: July 2016
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Trip type: Travelled as a couple
Room Tip: rooms on the first floor have large balconies
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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atribin wrote a review Mar 2016
Wheaton, Illinois56 contributions30 helpful votes
This is a small, very private boutique hotel located in the Suburbs of the city of Pereira, Colombia in the region known as the coffee triangle. I was there with my wife and kids for my Sister's wedding that was hosted at the property. The place is beautiful with incredible wood work and a view from the pool that is quite romantic. The rooms (only 7) are incredible spacious (bigger than your average hotel room) and also very beautiful. The size of the hotel gives it a very personal feel to it making the service beyond outspending. The pool and SPA are great ways to go and relax while enjoying the magic that this region has to offer.
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Date of stay: February 2016
Rooms
Cleanliness
Service
Trip type: Travelled with family
Room Tip: all the rooms are great but definitely the ones in the second floor are great because the views...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Greg T wrote a review Jan 2016
Scottsdale, Arizona6 contributions4 helpful votes
Let me begin by telling you the hotel property and grounds are fabulous However the on site restaurant is pretty bad, however we ate at the Sazagua hotel restaurant nearby and Ambar downtown which was fantastic. We opted for couples massages and they were great. Awesome huge comfortable room with a view over pool out to the lake. Prior reviews complained about construction on a custom home that was 600 meters from hotel and not even close enough to bother anyone. If they ever hire a decent chef for this property it will be #1 in coffee country!
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Date of stay: January 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rosef200 wrote a review Jan 2015
4 contributions8 helpful votes
We stayed here after seeing it listed on Condé Nast. There is a construction site at the back of the hotel which ruins the view and also is terribly noisy; bad for anyone trying to have a relaxing spa break! When we arrived, there was a huge speaker put out by the pool blaring obnoxiously loud rap music; when we asked reception if it could be turned down, the hotel management refused as they said the speaker belonged to other guests. When we requested a massage, we were told that we could only have them in the mornings, they don't allow them in the evenings and they refused to even ask the masseuse to come in the afternoon. The staff in the hotel were generally unhelpful, and in the evenings they collected by the front desk gossiping. When ordered, breakfast took an hour to arrive in the morning, which is shocking considering the hotel was empty apart from ourselves and another couple. Very disappointing considering the cost of the stay
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€179 - €213 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaRisaralda DepartmentPereira
NUMBER OF ROOMS
7
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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VISUS HOTEL BOUTIQUE & SPA - Reviews & Price Comparison (Pereira, Colombia) - Tripadvisor

Frequently Asked Questions about Visus Hotel Boutique & Spa
Which popular attractions are close to Visus Hotel Boutique & Spa?
Nearby attractions include Iglesia El Claret (7.6 km), Iglesia San Miguel Arcangel (4.3 km), and Laguna Del Otun - Colombiatours.co (3.4 km).
What are some of the property amenities at Visus Hotel Boutique & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Visus Hotel Boutique & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Visus Hotel Boutique & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Visus Hotel Boutique & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Visus Hotel Boutique & Spa?
Conveniently located restaurants include El Olivo, Octavo Restaurante Giratorio, and El Lugar Nordico Gourmet Restaurant.
Are there opportunities to exercise at Visus Hotel Boutique & Spa?
Yes, guests have access to a pool and a sauna during their stay.
Are any cleaning services offered at Visus Hotel Boutique & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Visus Hotel Boutique & Spa offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Visus Hotel Boutique & Spa?
Many travellers enjoy visiting Casa de la Cultura (15.1 km) and Estacion del Ferrocarril (12.1 km).
Is Visus Hotel Boutique & Spa accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.