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Sofitel Legend Santa Clara

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Sofitel Legend Santa Clara
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1,708 Reviews from our TripAdvisor Community

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Showing 825: English reviews
Orlando, Florida
Reviewed 2 weeks ago

Excellent and luxury every way. Top notch reception, housekeeping and maintenance. They are conveniently located within the city walls and everything is walking distance. Still dream about this beautiful hotel and will definitely return.

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Helpful?
Thank MariaR13431
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear MariaR13431, Many thanks for the great comment, it is a pleasure to read those words and to know that with us you had a magnificent and legendary experience, that every detail was of your total pleasure. Your feedback is the most important thing we can have and we feel proud to know that your are taking unforgettable memories, your...

sydney
Reviewed 4 weeks ago via mobile

Great hotel great service. Was very expensive as was there over new year and given price had expectations of a larger or better room than we had. But really just a reflection of how popular Cartagena has become over new year. A great hotel

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Helpful?
Thank spacecadety
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Spacecadety, Thank you very much for your comment about our property. We will be more than happy to welcome you again and it is an honor to know that it was a great experience for you. Thank you for your review and we look forward your next visit to Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.

NYC,NY
Reviewed 17 January 2017 via mobile

I can't say enough about my stay at the Sofitel. The staff was wonderful-always helpful with recommendations and assistance. A beautiful pool area to relax. Great location for exploring the old city. I will definitely stay at this hotel next time in Cartagena.

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Helpful?
1Thank ny-likestotravel
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear ny-likestotravel, We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. We are delighted that you enjoyed of our amazing staff, great location and relaxing pool. It is a real pleasure for us to receive comments like yours and...

Reviewed 17 January 2017 via mobile

The hotel is outstanding. Staff was very helpful and kind. Our room was always cleaned after we would get back from the pool, topped up with clean towels; toiletries put in order. As I had snacks in the room one day our room cleaner had left me a lovely message with a perfume and Colombian snacks. That was really sweet....

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Helpful?
Thank Jasmina B
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Jasmina B, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara. At Sofitel, we strive to provide a superior service experience for every customer; therefore your impressions are very important to our organization and your satisfaction and comfort is our priority. We are delighted to learn that you had the...

Brooklyn, New York
Reviewed 15 January 2017

Excellent location in the old city, convenient to all. Service was very good, helpful staff, spoke English. Little perks such as fresh fruits and juice shots where a nice touch . Beautiful grounds, clean . Pool is big enough for a good swim.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank brooklyngirl2013
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear brooklyngirl2013, Thank you so much for such a pleasant comment, we are more than gland to know that all of us offered you an awesome service and experience. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Regards, Nathalia Pedraza H Guest Experience Coordinator.

Paris, France
Reviewed 9 January 2017 via mobile

We had decided to treat ourselves to this famous hotel but chose a medium-rate room. Upon arrival our type of room was not available but we were upgraded several grades and given a magnificent split level suite and huge terrace with partial sea view in the beautiful colonial part of the hotel. We were treated so well despite the fact...

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Helpful?
Thank luxingzhe
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear luxingzhe, We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that your experience in the Sofitel Legend Santa Clara exceeded your expectations. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I...

New York City, New York
Reviewed 6 January 2017 via mobile

I have stayed here several times and I find the hotel to be excellent. But on this occasion there have been several annoying details: -By noon the room has not been made - I waited 45 minutes for my breakfast arepa -The lemonade with no sugar had syrup -The bathroom has no place to hang the towels In general the...

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Helpful?
Thank Himelda
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Himelda, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations this time; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is...

New York City, New York
Reviewed 6 January 2017

Sofitel has done a wonderful conversion of this cloister into a luxury hotel. The rooms, service and common areas are all outstanding. Beautiful, large pool area and excellent spa. Well located in the old city.

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Helpful?
Thank kjg45
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear kjg45, Thank you very much for taking the time to write your opinion about the Sofitel Legend Santa Clara. I am pleased to read that you enjoyed your experience and that you felt the charm of our pool area and Spa. We appreciate your comments and we hope to see you soon in the magical Cartagena. Sincerely, Nathalia Pedraza...

Boston, Massachusetts
Reviewed 5 January 2017

From the time I stepped out of my taxi and entered the hotel; until the time I stepped into the taxi to return to the airport-the service was superb! I would like to give special praise to: Nicolas (the Bellboy), Jaider (the Butler) and Jorge (at the Concierge Desk). These three people made my stay extra special. From the very...

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Helpful?
1Thank Sharon T
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Sharon T, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. Merci Beaucoup!! for such a comment. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests...

Decatur, Georgia
Reviewed 4 January 2017

This hotel was perfect for our family's 4-say stay in Cartagena. Situated near a segment of the old city wall, you can see the ocean from the upper pool deck and walk out the front door to enjoy the city's restaurants, shops and unique architecture at your leisure. The breakfast each morning was fantastic, with options to eat in the...

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Helpful?
Thank travelingresident
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear travelingresident, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: €256 - €876 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#2 Green Hotel in Cartagena
#3 Spa Hotel in Cartagena
#4 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#5 Luxury Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Legend Santa Clara staff and other travellers.
22 questions
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Questions? Get answers from Sofitel Legend Santa Clara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In general all the rooms are well located.”
 of 5 bubbles Folky271, 21 Feb 2017 | Read review
“Request a superior room”
 of 5 bubbles skippy482013, 19 Feb 2017 | Read review
“Always stay in the Old Rooms”
 of 5 bubbles JoeWilmoth, 10 Feb 2017 | Read review
“Higher floors can see the ocean across the street.”
 of 5 bubbles MariaR13431, 3 Feb 2017 | Read review
“Ocean view rooms may cost more but interior suites are larger.”
 of 5 bubbles 675sharont, 5 Jan 2017 | Read review
5 of 5