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Sofitel Legend Santa Clara

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Sofitel Legend Santa Clara
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1,711 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

What a beautiful hotel! The historic part of the hotel is just gorgeous--we loved having breakfast amidst the trees and flowers in the central courtyard in particular--and the guest rooms are modern and comfortable. The pool is spectacular, with plenty of seating and staff available to help with anything. The whole experience is upscale without being stuffy or self-concious.

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Helpful?
Thank 216LNS
Boston, Massachusetts
Reviewed yesterday NEWvia mobile

This was our first visit to Colombia and we fell in love with the people, food and colors of Cartagena. It is an up and coming destination and has a lot to offer. There were many smaller boutique-y hotels that I would've perhaps loved to stay, but with a 10 year old, I opted for one that had a pool....

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Thank Tamar C
Cambridgeshire
Reviewed 5 days ago NEW

This is a beautiful hotel in the centre of Cartagenas, comfortable, with attentive staff. However, toeat and drinkhere as with any resturant in this town is outrageous. It is suchashame the prices are extraordinary geared for tourist and cruise liners and detract from thebeatuty and interestof the place.

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Helpful?
Thank longbo1
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear longbo1, Thank you for taking the time to share with us your impressions about the Sofitel Legend Santa Clara. At Sofitel we work hard to always give the best service and quality of products to our guests, we regret that our prices have not adjusted to your expectations, we really are in line with our area and market with...

Reviewed 6 days ago NEWvia mobile

This is outstanding service !! This is all the way when you talk about staff ! They don't miss a beat to make you feel important and to feel just like home ! Cozy hotel in the old city and if you can take the spa you wont regret it !!

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Helpful?
Thank Antonio F
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Mr. Antonio F, Greetings from the magical cartagena. We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara and we feel proud to know that our service exceed your expectations. Merci beaucoup! Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Sincerely, Nathalia Pedraza H...

New York City, New York
Reviewed 6 days ago NEW

We love Cartagena and we love this hotel. The staff is wonderful. The check in was smooth and the front desk and concierge are both friendly and helpful. I called the front desk for an iron and it was delivered in 5 minutes. The pool is outstanding. Much needed on the hot days. The bar staff is great as well....

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Helpful?
Thank Ryan B
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Ryan B, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

New York
Reviewed 6 days ago NEW

We stayed for a wedding. The hotel is located in the old historical town, It was a old monastery during the spanish colony. They preserve a lot of the old walls and antiques. The rooms are modern and well equipped. Staff are great, always ready to serve. Breakfast in the morning great !!. Wedding party was the best. I will...

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Helpful?
Thank Folky271
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Folky271, Thank you very much for you nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. We appreciate your interest in returning and we will be waiting for you. Sincerely, Nathalia Pedraza H Guest...

Santiago, Chile
Reviewed 1 week ago

We stayed for three nights in this hotel which is one of the best ever in my personal ranking. The location is excellent, the setting outstanding, the food extraordinary and the service perfect. We chose one of the rooms in the old cloister that made us feel in a timeless spot every time we walked back into the hotel. The...

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1Thank Federico V
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Federico V, We would like to thank you for taking the time to share your experience through TripAdvisor. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests and it is our pleasure to know that you enjoyed our location, our history, our...

New York
Reviewed 1 week ago

Wonderfully located inside the walls of the old city. A perfect oasis in the heart of the historical center, surrounded by good shopping, terrific restaurants and a vibrant street life. A wonderful staff. Although not quite the same level as some of the top hotels in other parts of the world, this is a first class, professional experience celebrating the...

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Helpful?
Thank skippy482013
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear skippy482013, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our staff’s...

Madison, Wisconsin
Reviewed 1 week ago

There are no words to capture the beauty, elegance, and generosity of spirit at the Santa Clara. It is a MUST if you are traveling to Cartegena. We were especially impressed by the incredible staff at the Santa Clara.

Review collected in partnership with Sofitel.com
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Helpful?
Thank M W
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear M W, Thank you so much for the nicest comment about the service in our Hotel. Our staff strives to provide the best service to our guests and it is a pleasure for us that you recognize our team’s warmth. I will share your comments with the whole staff!! Merci!! We all will be delighted if you return to...

Reviewed 1 week ago via mobile

5 star from start to finish! A great place to stay. Carlos who helped with my bags was amazing all week and felt like a good friend by the end of the stay. An amazing building where you can really relax. The food and the bar are amazing. A massage pool and hot tub as well. A must stay if...

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Helpful?
Thank Manky21
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Manky21, Thank you very much for you nice comment about our property and our service. I will share your comments with the whole team specially with Carlos. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. We appreciate your interest in returning...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: €259 - €884 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#2 Spa Hotel in Cartagena
#2 Green Hotel in Cartagena
#4 Luxury Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Family Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Legend Santa Clara staff and other travellers.
22 questions
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Questions? Get answers from Sofitel Legend Santa Clara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In general all the rooms are well located.”
 of 5 bubbles Folky271, 21 Feb 2017 | Read review
“Request a superior room”
 of 5 bubbles skippy482013, 19 Feb 2017 | Read review
“Always stay in the Old Rooms”
 of 5 bubbles JoeWilmoth, 10 Feb 2017 | Read review
“Higher floors can see the ocean across the street.”
 of 5 bubbles MariaR13431, 3 Feb 2017 | Read review
“Ocean view rooms may cost more but interior suites are larger.”
 of 5 bubbles 675sharont, 5 Jan 2017 | Read review
5 of 5