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Occidental Cartagena

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#36 of 145 Hotels in Cartagena
Certificate of Excellence
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Occidental Cartagena
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1,054 Reviews from our TripAdvisor Community

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Showing 304: English reviews
Geneva, Switzerland
Level Contributor
109 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 3 weeks ago

I came for a workshop - something usually hard to do in an all-inclusive resort, as the purpose of the hotel is to relax, not work. My room was huge, and comfortable, so no complaints there. Overall the food was typical buffets, so not great. The bar was also very poorly serviced, and the drinks were made with cheap booze.... More 

Helpful?
Thank tourismspecialist88
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest We appreciate your comments about our service. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Holbrook, New York
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 October 2016

This hotel was awesome! I had originally looked into booking an all inclusive package with a travel website that would have included airfare, hotel, food, drinks, etc., for 5 nights. I wanted 7 nights, so they told me to call the hotel to see if it could be done and how much more it would be. The customer service rep... More 

Helpful?
2 Thank Jackienark
Boston, Massachusetts
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 October 2016

the location was beautiful, the landscaping amazing, the pools well maintained, the bars convenient and staff friendly. the rooms are older but very clean - the wifi on the upper floors is not so hot, we moved both times we were there. treat yourself to a jacuzzi suite, bring bubble bat.

Helpful?
Thank Bob M
Quito, Ecuador
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 October 2016

Wher does this hotel get off calling itself 5 stars?! Absolute crap, plus really expensive. If you enjoy recycled food day in and day out, no variation in menu, tip thirsty staff with no interest in service ths place is for you. Would not recomend at all!!!

Helpful?
Thank Sie7e_13
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2016 via mobile

The dinner was great and the pool is great. What I really love is the service especially Jose Luis Carmona he gave us great tips on where to go in the city which was some great places he recommend. Jose was great and I will be coming back.

Helpful?
1 Thank Tyree M
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Tyree M We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Bogota, Colombia
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
Reviewed 24 September 2016

After a problem with my original booking I had to choose a hotel in the last minute. I had had a bad experience with estelar resorts before (look my review for the estelar in santa marta) but I thought that having the influence of the Occidental chain would make it better. Remember that this hotel is supposed to be a... More 

Helpful?
6 Thank orlando g
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Orlando G We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. We hope to have him back to our hotel soon and allow... More 

detroit
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 September 2016

This all inclusive resort is offering the best in the area. It has a private beach (unlike Las Americas which we visited in this vacation). Services are good, food tasty unpretentious, some good Colombian food in the mix. Drinks are all local and we were just fine, when there...do as locals :) Rooms are basic but with all the amenities,... More 

Helpful?
1 Thank Florina1
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Florina, I appreciate your comments regarding your stay at the hotel we were pleased to meet your expectations, We hope to have you back soon in our hotel and demonstrate once again our STELLAR service. Cordially, Alonso Giraldo General Manager ESTELAR Grand Hotel Playa Manzanillo by Occidental Hotels & Resorts. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 September 2016 via mobile

Yesterday we arrived at the hotel, and we waited for a long time until our bags were being received after checking in. At the time we could check in, we had someone helping us with our bags to our room. Arrived in our room, there was no real introduction. The guy showed us where our minibar was, and told is... More 

Helpful?
2 Thank Stijn D
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Stijn D, We appreciate your time to let us know your comments and suggestions , they are of great vitality and importance to us as it helps us improve each day to search for service excellence that you deserve.we will consider your comments and we will plan to help us improve. We hope for your next vacation have you... More 

Medellín, Antioquia, Colombia
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 September 2016

I reserved for my parents (above 70 years old) in general the stay and restaurants were good, the beach is good in terms not been bothered for natives, which is very common in beaches nearby of Cartagena city. 3 stars because my father fell to the ground, he stumbled into path going to the lobby, the first day of checkin... More 

Helpful?
Thank Edgar M
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Edgar, Thanks for visiting us, have the opportunity to hear comments hereby allow us to maintain a continuous improvement in each of our processes and ensure customer satisfaction at every visit, we regret the situation presented, it will target specific job and so correct this situation. We look forward to your prompt visit and demonstrate once again the hospitality... More 

Plattsburgh, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 August 2016 via mobile

We are leaving today after spending 7 days... The resort is clean and beautiful...The staff was very friendly and accommodating...Our room was spacious and clean...The pool was great..The free shuttle to town was always prompt and was only 20 minutes to Old City Cartagena....we will definitely be back....

Helpful?
3 Thank Diane V
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Diane V We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Occidental Grand Cartagena Resort***** hotel's objective is to provide luxury, all-inclusive services on the seafront on the beautiful beaches of Manzanillo Bay. It is close to the cosmopolitan city of Cartagena de Indias. It has a contemporary design and a very calm ambience, and our guests' first impression is of an idyllic resort to relax and unwind in. Have a dip in the pool, stroll around the beautiful lush gardens or enjoy the 24-hour drink and snack service. ... more   less 

Additional Information about Occidental Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia (Formerly Estelar Grand Playa Manzanillo)
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: €150 - €464 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Cartagena 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#13 On the Beach Hotel in Cartagena
#13 Spa Hotel in Cartagena
#21 Family Hotel in Cartagena
#37 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cartagena staff and other travellers.
45 questions
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keswick,ontario
1 month ago

See all questions (45)

Questions? Get answers from Occidental Cartagena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lower level suites with jacuzzi, not in back building”
 of 5 bubbles bobmP5736LT, 19 Oct 2016 | Read review
“Dont choose this hotel”
 of 5 bubbles Sie7e_13, 18 Oct 2016 | Read review
“ask for the rooms in the building two and above floor number four”
  • the ceiling is pealing off
  • connecting door
  • concrete base for the bed
 of 5 bubbles orlandog833, 23 Sep 2016 | Read review
“all rooms are far from the beach, so even the sea view rooms are far...”
 of 5 bubbles Florina1, 22 Sep 2016 | Read review
“Rooms at the west of the hotel could have a good view of the sea.”
 of 5 bubbles hidroingvmpv, 5 Aug 2016 | Read review
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