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Hotel Isla del Encanto

May 7 May 8
1 room 2 adults 0 children
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Hotel Isla del Encanto
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468 Reviews from our TripAdvisor Community

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Showing 93: English reviews
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Reviewed 4 days ago NEWvia mobile

Do not stay here! Solely a money making scheme - they do not care at all about their guests; while staff on the property are friendly, senior management/owners are far from accommodating. We were not informed (apart from an unclear email in very poor English that vaguely mentioned boat times) that we had to get a boat there, so after...

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Helpful?
Thank Gin K
HOTEL ISLA ENCA... I, Cmunicaciones at Hotel Isla del Encanto, responded to this review

Hi, Gin. It is a pitty you have not had the great experience that other visitors had. We are always doing our best to give the best customer service, that's why it is important for us to know your opinion. We would appreciate if you send us a email.

Reviewed 2 weeks ago via mobile

My boyfriend and I went to Isla del Encanto after having been to Playa Blanca and wanting an experience without all the hawkers trying to sell us bracelets and massages. We were told that IdE was a private beach so once we paid the upfront price for a day pass, our only other cost would be the drinks we wanted...

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Helpful?
Thank Rachael D
HOTEL ISLA ENCA... I, Comunicaciones at Hotel Isla del Encanto, responded to this review

Hi, Rachel. We are sorry that your experience in Isla del Encanto was not the best. If there was any communication problem, we apologize for the inconvenience caused. We thank each one of your observations which we will analyze to go on improving our service. Have a good day!

Philadelphia, Pennsylvania
Reviewed 3 weeks ago

From March 13th through March 17th my husband John and I, (both extensively traveled) stayed at the Isla del Encanto on Rosario island, Colombia. We did not enjoy our stay there much. The food was sub-par, and although some of the staff was very friendly, the major exception was Carlos Escovedo, the manager. The beach was quite small and, from...

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Helpful?
Thank sfpaulos
HOTEL ISLA ENCA... I, Comunicaciones at Hotel Isla del Encanto, responded to this review

Hi, Sheila. Thank you for visiting us in Isla del Encanto. We will appreciate if you send us an email to our customer department with your review in order to keep improving our services. We are sorry you have not had the best experience. Anyway, we will check your case over.

Reviewed 4 weeks ago via mobile

Admittedly, my less than positive review rests solely on the shoulders of the woman heading up housekeeping. This hotel has a strange arrangement where check-in is at 3 and checkout is at noon. The boats with new arrivals show up around 11 but boats back to Cartagena leave at 3:15. This leaves an awkward gap for those coming and going....

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Helpful?
Thank Sly W
HOTEL ISLA ENCA... I, Comunicaciones at Hotel Isla del Encanto, responded to this review

Hello! Thank you very much for visiting us. We are glad to know you enjoyed most of your time in Isla del Encanto. Yet, we will take into account your observations in order to keep improving our services. Thanks again.

Reviewed 17 February 2017 via mobile

My husband and I came to this resort twice. Our hotel initially arranged a day trip and we enjoyed it so much that we booked a room to spend the night. The staff was certainly the highlight. Everyone was very friendly and helpful with our every need (despite our clumsy attempts at basic Spanish). We especially loved Emil who took...

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Helpful?
Thank Haleybp2
HOTEL ISLA ENCA... I, Comunicaciones at Hotel Isla del Encanto, responded to this review

¡Hello! Thank you very much for visiting us. We are very pleased to know you enjoyed your stay with us. Every experience you have written down here, leads us to keep growing and improving our services. Thanks again. ¡Welcome anytime!

Reviewed 11 February 2017

I took a day trip to Isla del Encanto from Cartagena. The boats we took had lifejackets for everyone and seemed to be higher quality than other boats we saw. The water was choppy, but not much you can do about it. The property was well cared for. The pool was pristine and had a sufficient deep end. There was...

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Helpful?
Thank CTpete98
HOTEL ISLA ENCA... I, Comunicaciones at Hotel Isla del Encanto, responded to this review

¡Hello! Thank you very much for visiting us in Isla del Encanto. We are very glad to read your review and appreciate it. We hope you stay with us the next time you come to Cartagena. ¡Welcome anytime!

New York City, New York
Reviewed 6 February 2017

We arranged for a day trip boat ride from Cartagena to Isla Del Encanto and it was great. Got on a boat ride out to the island. The boat we took was good, especially compared to some of the other boats I saw, this was definitely one of the better boats. The island was great. You could relax and use...

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Helpful?
Thank Alicia C
HOTEL ISLA ENCA... I, Comunicaciones at Hotel Isla del Encanto, responded to this review

Hi, Alicia. We are pleased for having read your review about your experience in Isla del Encanto. Thank you vey much for visiting us. ¡Welcome anytime!

Amsterdam, The Netherlands
Reviewed 15 November 2016 via mobile

The rooms are very nice and comfortable. Staf very friendly, especially Martin, which does everything with a smile the entire day. The food was good. They ask what you want for lunch and diner, giving you 4/5 options. Breakfast is a buffet. Only the prices are rather expensive (eg. 10.000 cop for a beer).

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Thank Piet1212
Las Vegas, Nevada
Reviewed 3 November 2016

Hi All, This is my first negative review on Trip Advisor and hopefully my last. I like to focus on the positive and with this experience it will be challenging. First, they messed up our booking. We were supposed to have two days at Encanto and on our first day we were about to arrive and they said that they...

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1Thank christopher l
North Miami Beach, Florida
Reviewed 25 September 2016 via mobile

One hour away from the city, crowded boat ride, once we got to the Island, we were offer different activities at an extra cost. We decided to just chill and enjoy the morning, buffet lunch was good, staff friendly, but overall nothing that I will do it again.

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Helpful?
1Thank BeatrizG2

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May 7 May 8
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
Official Description (provided by the hotel)
60 minutes by boat from Cartagena(in Islas del Rosario), is this magical hotel where intensely enjoy the holidays, whether by day tour or for the night. Isla del Encanto Hotel, with 300 mts. of private beach, is listed as the most important hotels in this area. Each year hundreds of tourists are left captivated by its exclusivity and service. Hotel, camping, ecotourism, restaurant, bar, swimming pool, playground, sports and hammocks are some of the advantages of this heavenly place, which also features spa area, snorkeling, kayaks, bicycles, marine and exquisite cuisine infused sea.Our Hotel rates include:- Transfer Hotel in Cartagena - Muelle La Bodeguita. (The return is not included.) - Maritime transport in fast boats with a capacity of 50 people. - Bilingual tour guide. - Panoramic tour by the National Natural Park Corales del Rosario. - Accommodation - 2 Lunch: buffet per person for one night stay. (One each day) - 1 dinner: daily menu as presented by staff. - 1 Continental breakfast. - 300 meters of beach - Hammocks - Swimming pool. - Playground. - Water sports: Kayak, Bicycle water. - Beach beds. Sun lounge - Volleyball , microfútbol, ping-pong. NOT INCLUDED - Tax per person at El muelle la Bodeguita - Bar or Restaurant service. - Expenses or unspecified activities. OPTIONAL ACTIVITIES NOT INCLUDED. - Entrance to the Oceanarium - Snorkeling - Diving with tank - Consumption Restaurant. - Consumption Bar Under the Charter. - Massage Service ... more   less 

Additional Information about Hotel Isla del Encanto

Address: Islas del Rosario | Bocagrande Av. San Martin #5-94, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: €251 - €406 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Isla del Encanto 3*
Number of rooms: 11
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Isla del Encanto staff and other travellers.
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Questions? Get answers from Hotel Isla del Encanto staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool area rooms are loud-kid play area.”
christopherl163, 3 Nov 2016 | Read review
“It's a hostel type of place, so if you like no air conditioning and bunk beds, great”
BambiLaFawn, 26 Jul 2016 | Read review
“Rooms were very expensive (we went there on day tour).”
Parranha, 28 Jun 2016 | Read review
“One of the upper floor chalets”
louisab946, 30 Nov 2015 | Read review
“there is wifi at the lobby,the swimming pool has salty water”
rosanamuscio, 9 Sep 2015 | Read review
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*Disclaimer
Prices are for 1 room, 2 adults
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