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Tcherassi Hotel

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#60 of 148 Hotels in Cartagena
Certificate of Excellence
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1 room 2 adults 0 children
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Tcherassi Hotel
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144 Reviews from our TripAdvisor Community

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Showing 96: English reviews
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Glendale, Arizona
Reviewed 3 weeks ago

Great modern facility, recently built. excellent restaurant, great pool. liked the staff, and the service also. in the walled city, with a very good location. the rooms were very nice and new, the project was recenly constructed, pleased with the stay.

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Helpful?
Thank sundevil L
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr. sundevil L, Thank you very much for taking the time to share your experience. I am glad to know that you enjoyed of our restaurant, pool and see the staff made a positive impression on you. We hope you come back soon and assist you when you require it, remember our hotel is available for you, your friends...

luv2tvl
Reviewed 3 weeks ago

This property is a sister to the Tcherassi Manion. It opened only about a year ago. Friendly staff, good food, excellent amenities. I enjoyed the comfort of a Premium room located at the rear of the hotel. Quiet and roomy. I would definitely stay again.

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Helpful?
Thank tvlingfool
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr. tvlingfool, We appreciate your valuable comments, for the staff it is very important that our guests take the time to share how was their experience during their stay in our hotel. I am glad to know that you enjoyed everything and see that you definitely stay again. This is your house when you decide to come back to...

San Diego, California
Reviewed 4 weeks ago via mobile

Had an excellent stay at the Tcherassi Hotel. The people were incredible, on a couple of occasions they left on foot to quickly arrange dinner at the last moment. The property is absolutely gorgeous and set in a beautiful Spanish colonial neighborhood.

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Helpful?
Thank RPDiario
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr. RPDiario, Thank you very much for taking the time to share your experience. I am glad to know that you had an excellent stay in our hotel and see the staff made a positive impression on you. We hope you come back soon and can assist you again when you require it! Kind Regards, Rebeca Garizabalo Front Desk...

Miami, Florida
Reviewed 24 January 2017

When I went to check in, I was told that the locks on the door were not working. I had been really looking forward to staying in the colonial style older portion of the hotel and was disappointed that I was not told that they would be moving me to the newer portion of the hotel because of this door...

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Helpful?
Thank SheManJeg
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mrs/Mr. Miamiskininstitute, I am glad to know that the staff made a positive impression on you. Thank you very much for taking the time to share your experience. When you come back to Cartagena remember that Tcherassi Hotel is available for you, for all of us it was a pleasure to assist you. Kind regards, Rebeca Garizabalo Front Desk...

Miami, Florida
Reviewed 15 January 2017 via mobile

Loved loved this place. We have stayed at many boutique hotels in the old town, and this one stands out for its amazing facilities, impecable service - you feel very pampered by the staff, who now you by name and treat you like a king. The details are sought after and everything is clean, in order and in perfect condition....

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Helpful?
Thank SSMiami31
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mrs/Mr. SSMiami31, Thank you very much for taking the time to share your experience in our hotel. I am glad to see that you enjoyed the hotel facilities and the service. I will share your excellent comments with our staff. We hope you come back soon and have the opportunity to assist you again. Kind Regards, Rebeca Garizabalo Front...

Reviewed 14 January 2017 via mobile

We stayed at this boutique hotel and loved every single aspect of it! Dinner at Vera restaurant was amazing!!! Also breakfast! The wait staff was very attentive and professional. We travel quiet a lot and will keep this place in mind for our next visit. Oh and our room was AMAZING!!!! The bed was the most comfortable bed we've ever...

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Helpful?
Thank Carlos Andres R
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr. Carlos Andres R, It is a pleasure to read your good comments, for all the staff it is very important to know that the guest are satisfied with the product and service that we offer. Thank you very much for taking the time to share your experience. We hope you come back soon. If you need sosmething do...

Milan, Italy
Reviewed 5 January 2017 via mobile

We spend 5 days in the new tcherassi hotel. Everything was great. The hotel just opened a few weeks ago, rooms are well furnished, spacious, breakfast is good with an interesting selection a la carte and buffet, the pool on the rooftop is an amazing spot where to chill and enjoy the sun. The staff was very helpful all the...

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Helpful?
Thank martinacnv
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mrs./Mr. Martina, Thank you for taking the time to share your experience in Tcherassi Hotel + Spa, your comments are very important for us. I am glad to know that you have an excellent stay and see the staff made a positive impression on you. We hope you come back soon. Kind Regards, Rebeca Garizabalo Front Desk Leader

CT
Reviewed 5 January 2017

I stayed in the new Tcherassi Hotel around the corner from the first Tcherassi Hotel. I enjoyed the most delightful stay. The staff were outstanding and the facilities wonderful. The front desk is anchored by Zhuly, Brenda, Robert, Luis, Yan, Amaury and Leonardo. They were helpful, offering suggestions,making reservations, and always with a smile. I asked for change one day...

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Helpful?
Thank jefftennis
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mr. Jeff, I am glad to see your excellent comments. When you come back to Cartagena remember that Tcherassi Hotel is available for you and all your family and friends, for all of us it was a pleasure to assist you. We hope see you soon. Kind regards, Rebeca Garizabalo Front Desk Leader

Chappaqua, NY
Reviewed 2 January 2017

We lucked into this hotel as they were not officially open from what I was told. In any event, the staff is abundant and fantastic. Everyone is extremely attentive and eager to help out in any way they can. An issue in Columbia is the lack of English speaking people and the staff at Tcherassi were pretty good at conversing...

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Helpful?
Thank Juliedad
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mrs/Mr.Juliedad, Thank you very much for taking the time to share your experience. I am glad to see the staff made a positive impression on you. For all of us it was a pleasure to assist you. We hope see you soon. Kind Regards, Rebeca Garizabalo Front Desk Leader

northern NJ
Reviewed 30 December 2016

Note: There are now two Tcherassi hotels in Cartagena, the original boutique hotel and the brand new larger hotel. This review is for the new hotel. This hotel was a find in Cartagena. The new Tcherassi (pronounced Chu-ra-Shi) hotel opened about 2 weeks ago and is block away from Sylvia Tcherassi’ original boutique hotel in a renovated old mansion. The...

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Helpful?
2Thank AKR1
Rebeca G, Director de Recepción at Tcherassi Hotel, responded to this review

Dear Mrs/Mr. AKR1, Thank you very much for taking the time to share your experience. Your comments are very important for us for this reason I will share them with the staff. When you come back to Cartagena remember that Tcherassi Hotel is available for you and all your family and friends, for all of us it was a pleasure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
After an extensive two year restoration and renovation, a 250 year old colonial mansion comes to life in the heart of Cartagena's old city in fashion designer Silvia Tcherassi's first hotel. With seven unique rooms and suites, The Tcherassi Hotel + Spa reignites the magical setting of a bygone era while delivering all of the modern amenities and comforts discerning travelers have come to expect today. In addition to oversized, luxurious guest accommodations featuring high ceilings, rich wood floors, private balconies and large open bathrooms, the hotel boasts a full service spa, 40-seat chic Italian restaurant and lounge overlooking a vertical garden with over 3000 local plants, four pools and a roof deck with 360 degree views of both the historic city and the sea. The search for inspiration and relaxation is easily achieved as over 30 staff members cater to each guest's every whim. Although The Tcherassi Hotel + Spa is an oasis within itself, it is the perfect place from which to enjoy the vibrant colors and culture of Cartagena de Indias ... more   less 

Additional Information about Tcherassi Hotel

Address: Calle del Sargento Mayor N 6-21 | Barrio San Diego, Cartagena, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: €272 - €305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tcherassi Hotel 4*
Number of rooms: 7
Reservation Options:
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Hotel Style:
#16 Romantic Hotel in Cartagena
#20 Spa Hotel in Cartagena
#24 Family Hotel in Cartagena
#28 Luxury Hotel in Cartagena
#30 Business Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Tcherassi Hotel staff and other travellers.
2 questions
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Questions? Get answers from Tcherassi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all the rooms are great. i was on the 1st floor and my room was lovely, clean and quiet. Housekeeping staff are excellent.”
 of 5 bubbles jefftennis, 5 Jan 2017 | Read review
“I only stayed for a dinner”
 of 5 bubbles chebelloilmondo, 21 Apr 2016 | Read review
“Ask for Ziberline room!”
 of 5 bubbles hawkk6785, 20 Mar 2016 | Read review
“Pick the excursion package to Isla Grande! Clear blue waters at a private isle of the Islas del Rosarios.”
 of 5 bubbles 212ronr, 16 Oct 2015 | Read review
“OMG ~ the room was amazing and we had are on privte pool.”
  • stair leading to private pool
  • Private pool ~ so nice
  • from the stairs looking down
  • 2 shower and tub for those night you need to get ready quick
  • Bedroom
  • stairs to private pool
 of 5 bubbles mermaidv, 11 May 2015 | Read review
5 of 5