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Hotel Four Points By Sheraton Cali

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#5 of 87 Hotels in Cali
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Four Points By Sheraton Cali
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338 Reviews from our TripAdvisor Community

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Showing 103: English reviews
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Oslo, Norway
Reviewed 1 week ago

Four Points is a clean and comfortable hotel. The area is safe, and somewhat noisy since it’s next to a hospital. They have a small pool up in the roof top, which was nice. You have to take a taxi everywhere in Cali, if you don’t know the area. I had a great taxi from the hotel who took me...

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Helpful?
Thank ILovePorkFat
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Guest. Greeting from at the hotel Four Points by Sheraton Cali. Thank you for taking the time to evaluate our services and sharing your reviews about your stay with us. We are so happy to hear your wonderful reviews about our staff, facilities, location, breakfast service. Was a pleasure to attendat all your requests, we have shared your comments...

Schiedam, The Netherlands
Reviewed 4 weeks ago

Good value but for a Sheraton we would have expected a bit better service. When we arrived we asked if we could stay in the room longer on the day of our departure because our flight was at 10.15 pm. They told us at least until 3 pm, but on the day of departure they would look at it again....

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Helpful?
Thank Corbinn
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mr. Corbinn. Greetings from the Four Points by Sheraton Cali. Thank you for taking the time to evaluate our services and sharing your reviews about your stay with us. We apologize for the inconvenience presented with your requests about late check out and the information about breakfast service at the another restaurant. Normatly the check out it´s until 1:00p.m.,...

Montreal, Canada
Reviewed 2 January 2017 via mobile

Stayed 5 nights during Las Ferias de Cali. Good room, great service, nice small pool on the roof. Location is not the best but it's easy to walk or take a taxi to go to Granada, San Antonio or El Peñon whre you will find good restaurants, bars and clubs.

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Helpful?
Thank MartinYUL
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mr. Martin. Greetings from the Four Points by Sheraton Cali. We have received your comments through Tripadvisor, It's a pleasure hearing your comments about our pool, room and service. We have shared your comments with all staff. Once Again thank you for write us. We hope to see you soon! Best regards, Yeny Carolina Henao O. Quality Assurance Manager....

VA
Reviewed 4 December 2016

This was my 2nd or 3rd stay here. I made the reservation thru the SPG app so I assumed they knew I was Platinum. Also they were so warm and friendly that even they didn't say anything about my status that they knew. It wasn't until about a week later that I realized my stay hadn't been credited (fixed with...

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Helpful?
Thank Jafo19D
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mr. Jafo. Greetings from the Four Points by Sheraton Cali. We have received your comments through Tripadvisor, thank you for taking the time to evaluate our service and share us your experience about your stay. We apologize for the inconvenience presented with the lack recognize of you status and the room service, we are so sad for that. Inmediately...

Reviewed 29 November 2016

Stayed 3 nights in a suite + clean, modern and spacious rooms (incl. 2 bathrooms) Very friendly and polite staff Small but nice rooftop-terrace/pool Good breakfast Roomservice incredibly good (prices and quality) nice view from the top quick laundry service Comfortable beds Free wifi with good reception/ speed - in my opinion AC very noisy, so i turned it off...

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Helpful?
Thank lascar81
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mr. Lascar81. Greetings from the Four Points by Sheraton Cali. We have received your comments through Tripadvisor, thank you for taking the time to share with us your experience at our hotel, It's a pleasure for us hearing your comments about our rooms, breakfast service, room service, wifi and our staff, we are very happy that you enjoyed your...

Reviewed 27 November 2016 via mobile

The hotel is good. Breakfast is good and with many options. The room was clean and with the necessary amenities. People from desktop was kind and helpful. The only thing I dislike was one transportation we asked to go to cristo Rey. It was quite expensive and all was in a hurry I didn't enjoy it.

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Helpful?
Thank Moni Moni M
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mrs. Moni Moni. Greetings from the Four Points by Sheraton Cali. We have received your comments through Tripadvisor, thank you for taking the time to share with us your experience at our hotel, It's a pleasure for us hearing your comments about our breakfast service and the kindness of our staff. We apologize for the inconvenience presented with the...

New York City, New York
Reviewed 31 October 2016

My sister and I spent two weeks at Four Points Cali while our mother was in the ICU at the nearby Clinica del Occidente and the week after our mother passed away. We ate most of our meals at the hotel and felt very lucky that the food was good and were grateful that the hotel staff was lovely during...

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Helpful?
Thank graefin2
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Graefin. Greetings from the Four Points by Sheraton Cali. Thank you for taking the time to evaluate our service and share with us your experience about your stay. We are happy to know that our staff were kind with you and your sister, we know that the situation was very dificult for you. we hope to see you again...

Washington DC, District of Columbia
Reviewed 12 October 2016

I arrived early and the front desk was able to assign me a room right away, highly appreciated. The room was nice, quiet, clean and the location of the hotel was great. I would have to say that one can skip breakfast and the restaurant. The staff needs to be better trained and the food did not seem worth the...

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Helpful?
Thank AVM2016
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear AVM2016. Greetings from the Four Points by Sheraton Cali. Thank you for taking the time to evaluate our service and share with us your experience about your stay. We do apologize for the inconvenience presented about restaurant and breakfast service, we have shared your important comments with our foods & beverages manager for a follow up. We are happy...

New York City, New York
Reviewed 28 September 2016 via mobile

We arrived to Cali early in the morning. Outside we went to order an uber and were pleasantly surprised to see a man holding a sign for their shuttle. Sweet. Unfortunately the shuttle is not provided during the weekend so we did have to uber our way back on Sunday. Our room wasn't ready (it was about 9am) however they...

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Helpful?
Thank natalie e
YenyHenao, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear Mrs. Natalie Correo. Greetings from the Four Points by Sheraton Cali. We have received your comments through Tripadvisor about our services and thank you for taking the time to share with us your experience at our hotel. We do apologize for the inconvenience presented with the room service food and I will sharing it with our chef for a...

Tokyo, Japan
Reviewed 18 September 2016

Staff was not kind or helpful, just did the very basic they were supposed to. Long waits for check in and check out. Breakfast was so lame I went to a "paneria" nearby instead. Bathroom smelled bad. Location doesn't help either. Stayed for 3 nights (sep 2016), wouldn't be my first (or second) choice in Cali the next time. Wifi...

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Helpful?
Thank tmaranhao
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this review

Dear tmaranhao Greetings from the Four Points by Sheraton Cali. We have received your comments through Tripadvisor, thank you for taking the time to evaluate our service and share us your experience about your stay. As a management team, we take all comments seriously and we share to them to resolve each one your observations, we apologize for the inconvenience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We take care of providing lodging experience for all those who want to stay in a good hotel with an executive profile, which allows our guests the comfort of 181 rooms blending the best workplaces for the existence of the perfect balance between duty and pleasure. ... more   less 

Additional Information about Hotel Four Points By Sheraton Cali

Address: Calle 18 N # 4N-08, Cali 76001000, Colombia
Region: Colombia > Valle del Cauca Department > Cali
Price Range: €64 - €103 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Four Points By Sheraton Cali 3.5*
Number of rooms: 181
Reservation Options:
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Also Known As:
Sheraton Cali
Four Points Cali
Cali Sheraton
Cali Four Points
Hotel Style:
#4 Family Hotel in Cali
#6 Romantic Hotel in Cali
#7 Business Hotel in Cali
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Four Points By Sheraton Cali staff and other travellers.
2 questions
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Kearny, New Jersey, United States
Trenton, New Jersey

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Questions? Get answers from Hotel Four Points By Sheraton Cali staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooftop pol”
 of 5 bubbles ILovePorkFat, 13 Feb 2017 | Read review
“We were very happy in Room 611”
 of 5 bubbles graefin2, 31 Oct 2016 | Read review
“My room had a window to a indoor guests corridor.”
 of 5 bubbles tmaranhao, 18 Sep 2016 | Read review
“Splurge for a few dollars per night more you can upgrade to a Junior Suite!”
 of 5 bubbles RHolm, 3 Aug 2016 | Read review
“Pick one on the top floor to get instant access to the swimming pool! 5th for the Jacuzzi :)”
 of 5 bubbles 567manuelfelipes, 25 Jul 2016 | Read review
5 of 5