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We were in Barranquilla for a couple of days (3) and we decided to go to NH hotel.
Customer service was one of the best ever. Really helpful in everything, very friendly and supportive.
Modern hotel, recent, with nice rooms and really good beds. We...More
Thank Ary L
Response from DianaS6696, Director de Relaciones con Clientes at NH Collection Barranquilla Smartsuites RoyalResponded 3 weeks ago
We greatly appreciate your comments. For us it is gratifying to know that your stay at the Hotel Nh Collection SmartSuites Barranquilla was very satisfactory.
NH Hotels Group, human capital is extremely important, as they are the main actors to make your stay...More
Hotel is in a nice area of Barranquilla and the property overall is nice. My room had a few minor maintenance issues. It is noisy due to construction at the hotel. NOW THE RESTAURANT - My first night I ordered a Club Sandwhich. Even though...More
1 Thank CaptainKuddles
Response from DianaS6696, Director de Relaciones con Clientes at NH Collection Barranquilla Smartsuites RoyalResponded 18 September 2018
Thank you for taking a few minutes of your time and rating how your last stay was with us. Your comments and suggestions are very important so they help us to improve every day the quality of service we provide to you. I...More
Excellent customer service and clean rooms. Karol the receptionist is very professional, kind and with a smile in herface. All the employees that I had the opportunity to interact with like Alcira at the bar, Kevin, Karol, Silvana the manager, Angel the taxi driver from...More
Response from DianaS6696, Director de Relaciones con Clientes at NH Collection Barranquilla Smartsuites RoyalResponded 13 September 2018
Dear Guest, Mrs. Mabel,
We greatly appreciate your comments. For us it is gratifying to know that your stay at the Hotel Nh Collection SmartSuites Barranquilla was very satisfactory. NH Hotels Group, human capital is extremely important, as they are the main actors to make...More
I booked this hotel, because of its location. And indeed it was a good choice for the location. This hotel is supposedly 4 star hotel but the only thing that says four stars is the look. At arrival the save did not work, I waited...More
1 Thank Saby d
Response from Diana S, Director de Relaciones con Clientes at NH Collection Barranquilla Smartsuites RoyalResponded 3 August 2018
Dear Mrs. Saby,
Thank you very much for sharing your comments. We will consider suggestions and recommendations. They are very important for us all concerns and comments from our guests so we are sure make us improve every day. We see you soon on your...More
Extremely loud guests in the room next to mine having a party. When I called reception to tell them that we were not able to sleep under those conditions, I was told: they are also paying customers!!
I didn't receive a refund for the night...More
Response from Diana S, Director de Relaciones con Clientes at NH Collection Barranquilla Smartsuites RoyalResponded 25 June 2018
I am very sorry for the inconveniences that occurred during your stay with us. Unfortunately I was not aware of this to be able to take the respective corrections of this. I would like to know a little more about the subject. It...More
The Smart Suites Royal Hotel is the best located hotel in Barranquilla, at the exclusive Alto Prado neighbor. It is located in front of Mc Donald's of the 80th street and its proximity to the best restaurants, …Morebars, malls and well-known private hospitals of the city make it a wonderful place to stay for business or pleasure. This modern hotel has a terrace with a great view of the city, and swimming pool, Jacuzzi, gym, massage and game room. It counts with the best technology on its 4 kind of rooms, 3 meeting rooms and 3 event rooms. Its Bocas de Ceniza restaurant and the Puerto Colombia bar have a nice and Caribbean environment to enjoy. From July 18, 2018 to October 18, 2018, the hotel's pool will be out of service due to remodeling of the terrace. We apologize for any inconvenience it may cause. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from SmartSuitesRoyal | Property representative |
Unfortunately we don´t offer AAA discounts, but please send us your email or call us so we can contact you with special rates, phone +57-5-3738080
Cindy Escorcia Rocha
Front Desk Manager