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Grand Mercure Urumqi Hualing Hotel

No.109 Xihong East Road, Shuimogou District, Urumqi 830063 China
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Traveller (59)
Room & Suite (8)
Dining (4)

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About

#2 of 320 hotels in Urumqi
Location
Cleanliness
Service
Value
Grand Mercure Urumqi Hualing has 250 well-appointed guestrooms embody both modern elegance and comfort with visible ethnic features. Guests will enjoy a refreshing moment in the lavender fragrance and other in-room facilities include big-size LED television with satellite channels, high-speed internet and Wi-Fi access, IDD telephone, executive desk and in-room safe. Grand Mercure Urumqi Hualing brings you who look for a unique dining experience refined and contemporary culinary delights  Cafe Veranda, the hotel's all-day dining restaurant provides a sumptuous international buffet along with a delightful a-la-carte menu. The Lobby Bar is the place to meet and chill out with a wide selection of teas, coffees and other drinks. As one of the brand signatures offered by Grand Mercure Mei Jue, an afternoon Kongfu Tea Ceremony is also presented daily. The Executive Lounge on the 15th floor exclusively reserved for the Executive Club guests, provides complimentary breakfast, happy hour drinks, coffee and tea, with a bird’s eye view of Hongshan Park and the city skyline.  Loulan Chinese Restaurant serves classic Cantonese dishes as well as Xinjiang local specialties. Siam Thai Restaurant is engaged in exquisite seafood and specialties introducing the most authentic taste of Thailand. Grand Mercure Urumqi Hualing is the brand new option for grand meetings and conferences, banquets and weddings in the city. The exquisitely designed Hualing Ballroom of 512m²can host up to 500 guests and is an ideal choice for large events. Four multi-functional rooms ranging from 90m²to 336m²in size are all equipped with state-of-the-art audio & visual equipment and high-speed Wi-Fi connections. A dedicated professional meeting service team is on standby to facilitate the success of every event.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
177Reviews3Q+A16Room tips

Reviews
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SPGPlatinChina wrote a review Jul 2022
Shanghai, China55 contributions26 helpful votes
This hotel is an embarrassment to the Accor brand. The window in the room is boarded up. How can a room in a five star hotel not even have a window? I called to complain and they said many rooms were like this. And the smell in the room. The bathroom absolutely stinks and emanates throughout the whole room. Hard to sleep it was so disgusting. I'm only here one night so didn't ask to switch rooms. Stay away from this hotel. I can't believe how bad it was
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amy K wrote a review Dec 2021
Nanjing17 contributions4 helpful votes
I stayed two separate nights within a week. Upon entry, the hotel looks very beautiful and has a 5 star decoration above the lobby. However, it's a rather inconvenience hotel for families: - only one person spoke English, so it was difficult to communicate - the hotel restaurant only has Chinese menus with no pictures and the staff had difficulties understanding my mim'ed broken Chinese - room service only starts at 11 p.m.... so how can you feed your children and put them to bed at 8:00 p.m.? - the room service menu is limited, anyhow - the shower has no holder for the shower head, so you have to hold the water and lather - there was construction happening in the room below mine, so I was hearing hammering throughout the night - we had to get a NAT test every single time we entered the hotel. resulting in us getting two NAT tests in one day. (LOL)
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Christopher wrote a review Jan 2020
4 contributions
Stayed 14 nights in this property and have to say that the service level is highly commendable. Manager Abdullah from breakfast lounge is very attentive and takes care of us very well, and not forgetting other managers. Only setback, despite requesting and insisting on NON SMOKING rooms/floor, there were still smokers, I believed they were Chinese guests, secretly or rather, blatantly smoking in their NON SMOKING floors. Ventilation is bad as the smoke flows through into our rooms. Speedy service recovery by the hotel team include placing air ioniser in our room. For one to stay 14 nights, with our daughter being sensitive to cigarette smoke, it was one memorable stay. Hotel management should enforce and be stricter with such rules. As an international chain group, every guest should be treated equal and non smokers shouldn't be penalised, and bear the brunt and suffer as a result of other insensitive and uncultured travellers. Despite these, this property is highly recommended. Good location with wholesale centre within walking distance and many local delights nearby. We will be back again end 2020 again to fulfil another 14 nights stay and hopefully, we will have cleaner air in our room.
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joseph806252, General Manager at Grand Mercure Urumqi Hualing Hotel
Responded 22 Jan 2020
Dear Guest Thank you for choosing to stay in Grand Mercure Urumqi Hualing. I am happy to read that our Cafe Veranda Manager Abdullah took good care of you and your family. I am very sorry that we have not been able to control some of our customers and to get them to stop smoking on our clearly marked Non-smoking floors. We will continue to work on that. Please let me know if I can be of any assistance in Urumqi. We look forward to your next visit. Best regards Joachim Heineke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ollie H wrote a review Jan 2020
London, United Kingdom38 contributions9 helpful votes
I stayed 3 nights at the hotel this January and I was extremely impressed with every aspect of the hotel. First of all the staff were extremely friendly and helpful. Lynne was very professional and was always there to help. Im a platinum member and was given a free upgrade to a suite along with fruits and offered a late checkout which was very useful. The room was spotless and very spacious. For me this is the nicest hotel I've stayed in Urumqi and the location is great around 25 mins to the airport and pretty central. Would definitely stay here again!
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joseph806252, General Manager at Grand Mercure Urumqi Hualing Hotel
Responded 19 Jan 2020
Dear Guest Thank you very much for choosing Grand Mercure Urumqi Hualing for your stay in Urumqi. I am pleased to read that you enjoyed your stay and very pleased that you tell us about Lynne's professionalism. I hope to be able to welcome you back soon and if you need any help in the meantime in Urumqi, please contact me any time. Best regards Joachim Heineke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JoeyPBrenner wrote a review Oct 2019
Edinburgh, United Kingdom61 contributions16 helpful votes
Room was fantastic with great views of the city and was very affordable for what it is. Food in the hotel was okay but expensive. Your options are Thai or Chinese. A bit disappointing that you can't order any western food apart from room service. Having been travelling for a long time I was craving it but not at room service prices. Met the general manager of the hotel who was incredibly welcoming and friendly.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joseph806252, General Manager at Grand Mercure Urumqi Hualing Hotel
Responded 30 Oct 2019
Dear Guest Thank you for staying in Grand Mercure Urumqi Hualing. I am pleased to read that you liked the room and the city views. We do offer an a la carte menu in our Cafe Veranda with Western and International dishes. I am sorry we did not inform you properly. We hope to be able to welcome you back sometime soon. If I can be of assistance in Urumqi please contact me any time. Best regards Joachim Heineke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gillboy wrote a review Oct 2019
Canterbury, United Kingdom74 contributions51 helpful votes
I only stayed a night, but enjoyed my short stay and can recommend this hotel. Its centrally located and i was able to walk to Hongshan Park in about 15 minutes. The hotel is set back from a busy road. There was one man at reception who spoke English and he was very helpful. The rest of the staff did not speak English, but this is a common problem in China so i wasn't surprised. The room was clean and spacious with a lovely view of the city. Within a few minutes of entering the room someone brought me a lovely complimentary bowl of fruit and nuts which was a nice touch. Breakfast was very good with a good selection of both western and Chinese food. The only problem i encountered was getting a taxi from the hotel. I had to go the main road and wait a long time to find a taxi. The hotel staff were unable to order a taxi for me. All in all it was a good stay and i would not hesitate to stay at this hotel if i return to Urumqi.
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Date of stay: September 2019
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joseph806252, General Manager at Grand Mercure Urumqi Hualing Hotel
Responded 28 Oct 2019
Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am very pleased to read that you enjoyed your stay. We are actively working on improving the English of our people together with our English teacher. Regarding the taxi ordering we hope to be able to sign up a newly established taxi company and start ordering cars through their own App. Again thank you for staying with us and I hope to be able to welcome you back sometime soon. If I can be of assistance in Urumqi please contact me any time. Best regards Joachim Heineke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hannes V wrote a review Oct 2019
19 contributions5 helpful votes
The rooms are fine and kept clean. The staff still do not try to speak english, they always have to call someone that understands english. The restaurant does not change the menu at night as often as previously. The security has been jacked up to the inconviece of the quests.
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Date of stay: October 2019
Value
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Trip type: Travelled on business
Room Tip: During October there is lots of color lights displays all over the city for their celebrations....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joseph806252, General Manager at Grand Mercure Urumqi Hualing Hotel
Responded 10 Oct 2019
Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am pleased you liked our rooms and the cleanliness. We know that we have a long way to go that our people can freely converse in English. We are working on this with our English teacher. I must say it pleases me that they do ask for help from other English speakers. Our Chinese restaurant Loulan and the Siam Thai are changing their a la carte menu by end of October, we have a bi-annual change of our menus. The security level does not depend on the hotel. All security measures are mandated by the government and we have no choice but to follow. It is unfortunate but we have no influence on these government decisions. I hope to be able to welcome you back soon. If I can be of assistance in Urumqi please contact me directly. Best regards Joachim Heineke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chew2013 wrote a review Oct 2019
Sydney, Australia35 contributions8 helpful votes
Excellent location with clean spacious rooms. Close to sights like a Red Hill, short distance by taxi. Breakfast selection good. Friendly helpful staff who speak English well for a second language. There is a gym.
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Date of stay: September 2019
Cleanliness
Service
Sleep Quality
Room Tip: Executive floors 14 and above,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joseph806252, General Manager at Grand Mercure Urumqi Hualing Hotel
Responded 11 Oct 2019
Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am happy to read that you enjoyed our rooms, the breakfast buffet, our gym and the hotel's location. I am especially pleased that our people were able to converse in English. If I can be of any help in Urumqi, please contact me directly. We hope to be able to welcome you back soon. Best regards Joachim Heineke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abdulla H wrote a review Sept 2019
St. Catharines, Canada86 contributions88 helpful votes
are two security guards who are trained to make sure no unwanted person enters. Grand Mercury Hotel has one of the largest lobby/reception hall I have seen. The rooms are fairly big size with modern shower. The windows cannot be opened and therefore no balcony. However, the view of the Urumqi city is fantastic. Nearby famous place is Red High Park. There is a big mall of over 500 stores and anything one wants, one can get it. For quick bite there are couple of restaurants on the main road. The Hotel itself has Chinese restaurant which serves good menu. Price wise, North Americans and Europeans will find it reasonable but the rest will find price stiff. The disappointing thing I experienced was poor English at the reception. Three girls were there to serve the clients but none spoke English. When I could not understand what they were speaking, I asked for the Manager. He spoke 25% English. Very poor marks for a 5 stars hotel (they claim). Another bad point is that the hotel is built some 100 meters on the hill. So to catch a taxi from the nearby main road, one has to walk down or walk up to the hotel when taxi drops at the main road. Probably taxi cars are not allowed except by receptionist calling for them. Well then taxi is very expensive. Local taxis from the road-side are much cheaper and you get as many as you want. My recommendation is 50-50. Price per regular room is in the vicinity of US $100/-. That is OK but lack of English language was badly missed.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joseph806252, General Manager at Grand Mercure Urumqi Hualing Hotel
Responded 11 Sept 2019
Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am pleased to read that you enjoyed our rooms and the beautiful view, the size of our lobby and the dishes in our Loulan Chinese Restaurant. Sorry that our people are not able to communicate freely in English. The last couple of months we have been working on the English level of our front line people. It is a work in progress and I promise we will improve. If I can be of any help in Urumqi please contact me any time. I hope we will be able to welcome you back sometime soon. Best regards Joachim Heineke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yyhhcc wrote a review Aug 2019
Petaling Jaya, Malaysia68 contributions35 helpful votes
Although there are only 3 in house restaurants in the hotel, I still managed to settle my dinner for the entire week of my stay in the hotel. If you are Didi user, make sure you search using "华凌美爵" and look for the" Parking " 停车场 location, else the Didi will wait at the main road instead of picking you up right in front of the hotel entrance. Only improvement needed is perhaps the pillows... Just toooo soft..
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Review collected in partnership with Accorhotels.com
Date of stay: July 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joseph806252, General Manager at Grand Mercure Urumqi Hualing Hotel
Responded 6 Aug 2019
Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing. I am pleased to read that you enjoyed the hotel and our restaurants. Regarding the pillow I am sorry it was too soft. We do have a "Pillow Menu" in each room giving you the choice of several different styles. We will make sure to let you choose your pillow for your next visit. If I can be of any help in Urumqi please contact me any time at H8557-GM@accor.com. Best regards Joachim Heineke General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€47 - €69 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hua Ling Grand Hotel
LOCATION
ChinaXinjiang UygurUrumqiNew Urban District / Shuimogou District
NUMBER OF ROOMS
250
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND MERCURE URUMQI HUALING HOTEL - Reviews & Price Comparison (China) - Tripadvisor

Frequently Asked Questions about Grand Mercure Urumqi Hualing Hotel
Which popular attractions are close to Grand Mercure Urumqi Hualing Hotel?
Nearby attractions include Hongshan Stadium (1.0 km).
What are some of the property amenities at Grand Mercure Urumqi Hualing Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Grand Mercure Urumqi Hualing Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Mercure Urumqi Hualing Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Grand Mercure Urumqi Hualing Hotel?
Conveniently located restaurants include Huo Yan Shan Hot Pot (Wu Lu Mu QiMing Yuan Road), Chongqing Restaurant (KeLa Ma Yi East Road), and New World Seafood Hotpot.
Are there opportunities to exercise at Grand Mercure Urumqi Hualing Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Grand Mercure Urumqi Hualing Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Urumqi Hualing Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Mercure Urumqi Hualing Hotel?
Many travellers enjoy visiting Xinjiang Office of the Eighth Route Army (4.8 km) and Former Site of Anti-Japanese Volunteer and Left West Route Army (2.6 km).
Is Grand Mercure Urumqi Hualing Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.