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Grand Mercure Urumqi Hualing Hotel

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#2 of 642 Hotels in Urumqi
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126 Reviews from our TripAdvisor Community

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Showing 63: English reviews
London, United Kingdom
Reviewed 2 weeks ago

Not a happy experience right from the word go. Firstly, the location is not good. There are masses of people selling meat on skewers, but I'm vegetarian. Lots of little shops selling tat. Nowhere to walk except the main road. Pollution big time. With five minutes of arriving I witnessed two of the cleaning staff having a major set to,...

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Helpful?
Thank Kinnie53
Management response:

Thank you for selecting Grand Mercure Urumqi on your last visit to the city. We apologised sincerely for not meeting up with the expectations that your should experience here. Rest assured that your feedback and comments are very important to us and will give us the opportunity to improve. We have shared all your feedback and comments with our Management...

London, United Kingdom
Reviewed 4 weeks ago

Nothing remarkable about this place. It's a decent business hotel, but they had helpful english-speaking staff who sorted us out with taxis to the bazaar and then to the train station, and there was nothing not to like about the room. Didn't have breakfast or explore the hotel facilities, and I think there was some loud music coming from somewhere...

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Helpful?
Thank PlanetByTrain
Grand Mercure U... H, Manager at Grand Mercure Urumqi Hualing Hotel, responded to this review

Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!

Vancouver, Canada
Reviewed 11 October 2016 via mobile

We stayed there for only 1 night during our Silk Road trip. I found there are room for improvement in housekeeping as the pillows were not properly made up upon check in. There were stains on carpet and washroom. Maybe it's the best Urumqi hotel but it's just not a five star hotel. Reception were not particularly helpful or professional....

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Helpful?
Thank Victoria1126
Grand Mercure U... H, Manager at Grand Mercure Urumqi Hualing Hotel, responded to this review

Thank you for staying with us on your last visit and we do appreciate your valuable comments as this will give us the opportunity to improve our facilities, product and service standards. We had since addressed all your concerns to the respective departments and they will try their best to solve it .We look forward for your next visit at...

Reviewed 8 October 2016 via mobile

Good hotel, but miss amenities such as a pool for such a class of hotel. Breakfast buffet offer a large choice of local and international. Loved the Thai restaurant. The location is close to a commodity market, not best for tourism, but a quick taxi ride give access to good restaurant and real market.

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Helpful?
Thank Bernard C
Grand Mercure U... H, Manager at Grand Mercure Urumqi Hualing Hotel, responded to this review

Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!

Stuttgart, Germany
Reviewed 8 September 2016

This is a very clean , very well functioning hotel with some English speaking staff at the reception. Rooms are big and modern, nice bathroom. Breakfast is very good with a real big choice. Dinner buffet was also nice, but meals were a bit cold. The surroundings are those of a big city: big roads, busy Chinese business, supermarkets.

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Helpful?
Thank muckensturm
Grand Mercure U... H, Manager at Grand Mercure Urumqi Hualing Hotel, responded to this review

Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!

Reviewed 9 August 2016 via mobile

If you accept the fact the cleaning is not what you expect in a five stars hotel and only few members of the staff can understand English, this hotel is a good choice in Urumqi (Wulumuqi). Prices are not cheap either. Buffet breakfast is offering a large choice. Maybe a little more local ( Uyghur) food would be advisable, but...

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Helpful?
Thank VC60
Management response:

Thank you for choosing Grand Mercure Urumqi on your visit to Urumqi. We appreciate your feedback and comments and our TEAM will definitely work on the improvements. We appreciate your feedback and comments as that will give us the opportunity to improve on our facilities and service standards. Our kitchen team is working on the food quality, presentations and choices...

Reviewed 30 July 2016 via mobile

Hello We stayed twice a night there in the last week. Hotel staff is friendly and especially the staff at concierge - 李先生特别善良给了我们很多新疆旅游的推荐!Rokms are clean and fully functioning and location is ok as well. The restaurants are not at the same level as the rest of the hotel. They could be more friendly and attentive. The menu is a strange...

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Helpful?
Thank Marcel V
Grand Mercure U... H, 经理 at Grand Mercure Urumqi Hualing Hotel, responded to this review

Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!

Mollymook, Australia
Reviewed 29 July 2016

Overall very good.large international hotel. Stayed on executive floor spacious and very comfortable room. The verandah restaurant provided a great selection and was good for breakfast,lunch and dinner. Concierge service excellent

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Thank 197maturetraveller
Northampton, Massachusetts
Reviewed 2 July 2016

The hotel facility itself is fine-- large, fairly new, clean. It has a bit of the "empty" feeling of many such properties. There is not much English spoken, but everybody is quite helpful nonetheless. The rooms are spacious, if rather cookie-cutter. The WiFi is typical of what I have experienced this time through China, that is, spotty. Unfortunately, the location...

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Helpful?
Thank BoBoAllDay
Grand Mercure U... H, 经理 at Grand Mercure Urumqi Hualing Hotel, responded to this review

We are sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. And if you'd like to share more detailed information with us, we will feel very much appreciated. It is our hope that you will give us the opportunity to better serve you in the near future.

New York City, New York
Reviewed 1 July 2016

Stayed on the executive floor. Large room and bathrooms, nicely decorated. No BBC or CNN, which was frustrating. Wireless fine, if not very fast. Note: unable to go to Google or get Gmail in any Xinjiang province hotels. Yahoo and MacMail fine. The hotel seemed in busy, nondescript area, so nowhere really for a walk. I would have rated this...

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Thank artappraiser

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Urumqi Hualing has 250 well-appointed guestrooms embody both modern elegance and comfort with visible ethnic features. Guests will enjoy a refreshing moment in the lavender fragrance and other in-room facilities include big-size LED television with satellite channels, high-speed internet and Wi-Fi access, IDD telephone, executive desk and in-room safe. Grand Mercure Urumqi Hualing brings you who look for a unique dining experience refined and contemporary culinary delights  Cafe Veranda, the hotel's all-day dining restaurant provides a sumptuous international buffet along with a delightful a-la-carte menu. The Lobby Bar is the place to meet and chill out with a wide selection of teas, coffees and other drinks. As one of the brand signatures offered by Grand Mercure Mei Jue, an afternoon Kongfu Tea Ceremony is also presented daily. The Executive Lounge on the 15th floor exclusively reserved for the Executive Club guests, provides complimentary breakfast, happy hour drinks, coffee and tea, with a bird’s eye view of Hongshan Park and the city skyline.  Loulan Chinese Restaurant serves classic Cantonese dishes as well as Xinjiang local specialties. Siam Thai Restaurant is engaged in exquisite seafood and specialties introducing the most authentic taste of Thailand. Grand Mercure Urumqi Hualing is the brand new option for grand meetings and conferences, banquets and weddings in the city. The exquisitely designed Hualing Ballroom of 512m²can host up to 500 guests and is an ideal choice for large events. Four multi-functional rooms ranging from 90m²to 336m²in size are all equipped with state-of-the-art audio & visual equipment and high-speed Wi-Fi connections. A dedicated professional meeting service team is on standby to facilitate the success of every event. ... more   less 

Additional Information about Grand Mercure Urumqi Hualing Hotel

Address: No.109 Xihong East Road, Shuimogou District, Urumqi 830063, China (Formerly Hua Ling Grand Hotel)
Region: China > Xinjiang Uygur > Urumqi
Price Range: €63 - €152 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Urumqi Hualing Hotel 5*
Number of rooms: 250
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Urumqi
#3 Best Value Hotel in Urumqi
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Urumqi Hualing Hotel staff and other travellers.
2 questions
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Questions? Get answers from Grand Mercure Urumqi Hualing Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter is at the back. If you like loud supermarket music, have a room at the front”
 of 5 bubbles Kinnie53, 16 Nov 2016 | Read review
“I stayed on Executive floor (16th Fl) and rooms great.”
 of 5 bubbles artappraiser, 1 Jul 2016 | Read review
“Non smokers stick to the Muslim floor”
 of 5 bubbles Finkelhorn, 16 Jun 2016 | Read review
“Upgrade room if possible.”
 of 5 bubbles Tokayo2014, 4 Apr 2016 | Read review
“Ask for the 'Mulsim floor' if you want non-smoking rooms.”
 of 5 bubbles voyageurimprudent, 9 Feb 2016 | Read review
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