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Shangri-La Hotel Chengdu

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#4 of 2,564 Hotels in Chengdu
Certificate of Excellence
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1,716 Reviews from our TripAdvisor Community

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Showing 569: English reviews
Alameda, California
Level Contributor
6 reviews
Reviewed 1 week ago

I have stayed at the Shangri-La Hotel several times and my expectations have always been exceeded. The Hotel is luxurious and the staff are exceptional. I highly recommend you book the Shangri-La on your next visit to Chengdu

Review collected in partnership with shangri-la.com

Helpful?
Thank colin767
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear colin767, Thanks a lot for your feedback and give us the FULL score. It is very pleasant to learn you enjoyed staying with us and we expect to welcome you back soon. More 

Philadelphia, Pennsylvania
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

This was an excellent hotel with a great location. Room was spacious and well appointed. We were in a Horizon Club level room. They have their own separate check in, concierge and lounge on the 35th floor. The staff was friendly, efficient and very helpful. Every evening there was a great array of appetizers and a fully stocked open bar,... More 

Helpful?
Thank JeffandMark
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear JeffandMark, Thanks for choosing to stay with us, and sharing your reviews. We do care what you value most. Your mentions about the kids impact are well noted. We will discuss these issue with our Horizon team, and to improve the room arrangement skills for the family stay. we look forward to exceeding your expectation during your next stay... More 

San Francisco, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

I booked Adjoining Rooms and called the hotel TWICE to confirm as my sisters and I were travelling with our 92 year old mother. It was very important to us that mom could reach us if she needed help though she is a very nimble 92. Upon our arrival, the front desk said Adjoining Rooms were all Full, the rooms... More 

Helpful?
Thank amazingspirit
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear amazingspirit, thank you for sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed our Shangri-La hospitality, and also glad to receive your comments towards our front desk team. We will strive to deliver the legendary Shangri-La experience and make sure your next visit remains memorable. More 

San Francisco, California
2 reviews
Reviewed 2 weeks ago

A shout-out for John Lin, the Assistant Director of F&B at Chengdu Shangri-La Hotel, we had such excellent service by John and his staff, they were very friendly and made our meals there very enjoyable. The buffet was fantastic; there's a vast variety of cuisine to choose from, abundance of food and it was all very tasty. The hotel was... More 

Helpful?
Thank dreamtraveller86
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear dreamtraveller86, thanks for your sharing your experience at Shangri-la Chengdu Hotel. We are delighted that you enjoyed our Shangri-La hospitality, and look forward to welcoming you back to our hotel soon. More 

Brisbane, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

Went to Chengdu to visit the gorgeous Panda cubs and wasn't disappointed. Chengdu was like most Chinese cities, very busy with grey skies. Stayed 3 night at Shangri-La hotel and it was excellent. Breakfast was sumptuous with a huge variety of food and a feast for the taste buds! The gym and the facilities are first class and we thoroughly... More 

Helpful?
Thank Michael T
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Michael T, thanks for your sharing and give the full score. We are delighted that you enjoyed our Shangri-La hospitality, and look forward to welcoming you back to our hotel soon. More 

Singapore, Singapore
Level Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 weeks ago

The hotel is modern yet very classy, the staff speaks excellent English and is not afraid of greeting you every time you come across them, the bedrooms are so comfortable and quiet... my first time for business in this hotel and it was really good to feel at home for a few nights. I definitely recommend this place to anyone... More 

Helpful?
Thank Nancithan T
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Nancithan T, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedbacks with us. We are delighted to be chosen as your preferred hotel in Chengdu and look forward to turning your next visit into another memorable experience. More 

Los Angeles, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

This is the first time we visited Chengdu. But we have stayed in Shangri-La hotels in many cities. The room is pretty comfortable. There were a western expo held in the hotel while we stayed. The restaurants are packed so we didn't try them. The service is good and people are very helpful. The hotel location is by the river... More 

Helpful?
Thank Cibeyato
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Cibeyato, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedbacks with us. We are delighted to be chosen as your preferred hotel, and look forward to turning your next visit into another memorable experience. More 

Brisbane, Australia
2 reviews
Reviewed 4 weeks ago

The Business class rooms are brilliant, So well presented and the bathrooms are big and luxurious, excellent value for money compared to similar hotels in Aust. staff are more than helpful with personal check in when booking business. always looked forward to my stay at the Shangri-la when travelling to and from work in China

Helpful?
Thank trevor h
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear trevor h, Thanks a lot for your feedback and give us the FULL score.  It is very pleasant to learn you enjoyed staying with us and we expect to welcome you back soon.  More 

Greater London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

The Shangri-La is perfect business place and is very easily accessible as it is in the centre of chengdu. Restaurants just next door! You should avoid crossing the roads at all cost as drivers do not stop and at night some do not turn on their lights. Best beds in the world 😍👌

Helpful?
Thank 04TRAVEL40
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear 04TRAVEL40, thanks for sharing your experience at Shangri-la Chengdu Hotel. Ideally located in the city center, the hotel is only a 5 mins drive to Chunxi Road pedestrian precinct, 25 mins to the Shangliu international airport and 45 mins to the nearby scenic spots such as Qingcheng Mountain, making it the ideal location for both business and leisure travelers. More 

Brisbane, Australia
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 weeks ago

Another gorgeous hotel in the Shangri-La chain. They take such good care of the customer and the facilities are beautiful managed and maintained. Went to Shang Palace with colleagues from around the globe and we all thought it one if not the best dim sum ever. Not only the quality of some of the old favorites but some new options... More 

Helpful?
Thank Tozc

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Babysitting

Additional Information about Shangri-La Hotel Chengdu

Address: No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
Region: China > Sichuan > Chengdu
Price Range: €136 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
Number of rooms: 593
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Expedia, Travelocity, Ctrip TA, Agoda, HotelTravel.com, Orbitz, Odigeo, Priceline, Booking.com and Jetsetter so you can book your Shangri-La Hotel Chengdu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu
Hotel Style:
#1 Romantic Hotel in Chengdu
#1 Business Hotel in Chengdu
#1 Family Hotel in Chengdu
#3 Spa Hotel in Chengdu
#4 Luxury Hotel in Chengdu
#42 Best Value Hotel in Chengdu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Chengdu staff and other travellers.
1 question
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London, England, United Kingdom

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Questions? Get answers from Shangri-La Hotel Chengdu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Horizon Club Level”
 of 5 bubbles JeffandMark, 23 Nov 2016 | Read review
“choose a room with the river and bridge views”
 of 5 bubbles michaeltQ7038TK, 14 Nov 2016 | Read review
“I always choose a high floor room far from the lift”
 of 5 bubbles NancithanT, 9 Nov 2016 | Read review
“in house massage is the best”
 of 5 bubbles trevorh606, 4 Nov 2016 | Read review
“Try to get a room facing the river side, in the evening the lights are fabulous. I was on 12 and it was lovely and quiet.”
 of 5 bubbles Tozc, 29 Oct 2016 | Read review
5 of 5
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