We visited Chengdu to celebrate our son's 16th birthday and as always the staff of The Ritz-Carlton did a fantastic job! A very special thank you to Kristi, Aries, Kevin, and Alfanso for the details that made our stay even more memorable. The facilities, food, and staff are truly 5-star!
The stay at The Ritz-Carlton, Chengdu, totally exceeded my expectation. When I chose a hotel for family leisure in Chengdu, there are many options. There are good and bad reviews for all hotels. I choose The Ritz-Carlton Chengdu because it is Ritz-Carlton, how worst could it be. The exceptional experience begins before I arrive at the hotel. When I call the hotel and ask for the size of beds in the room, Eli from reception answered my question and provided additional options for my stay, based on there are four members of my family. She also introduced the Club Lounge, which is a good option for a family with kids. People at Club Lounge are so kind and detail-oriented. For example, Stanley learned that I could not eat eggs. So he left a note to the team to ensure they have pure rice (They have fried rice with eggs every day, generally.) during my stay. He even left a note in my profile, so all Marriott hotels know that I can not eat eggs. Eric is also a lovely person who carefully checks my children if they are satisfied with the food and if they need anything else. Kristi always smiles with customers and warm welcomes customers at the Lounge. All staff here know my name and call me by my name. I guess this is an excellent example of Ritz-Carlton's level of customer service. They have very delicious and traditional foods at Spices restaurant at 25F. Chiefs here are proud of the local food and introduce the Chengdu special food to us. I want to thank Chief TIL, who personally checks if the food taste fits my family. It was a pleasure to talk with him and learn from him about the mysteries of spicy Sichuan food. When I left the hotel, Frank from the concierge helped us carry the two big suitcases to the parking floor and helped us fit the two big suitcases into our small call. It was a memorable experience in the Ritz-Carlton, Chengdu, which exceeded my expectation. I recommend people go and feel the service and the excellent food. Thanks so much, Ritz-Carlton. You guys are very fundamental to my 5-day fantastic family trip to Chengdu. I am back in Beijing today, and both my kids can not wait to go back now.…
Perfect hotel . Every thing about this hotel is excellent . The food, the staff , the rooms all really great. It’s in a very good location down town and east to get to some of the cities main attractions . I simply loved this hotel and what made it the best was the staff themselves . All so friendly and caring especially the club lounge manager and her team .
I wish to express my disappointment in the experience at Flair Bar Chengdu. Firstly I always enjoyed my previous experience and the staffs in Flair. The last experience was upsetting the cocktail barman Wang Sa ,was so arrogant and unprofessional.he made one of the worst Whiskey Sour ,drink also instead of using one large block ice he used small pieces which ruins the cocktail as the ice melts and makes the drinking tease like water ,This may happen in street bar but not The Ritz Carlton ….when I tried to ask him he didn’t explain and ignored my question..Wang Sa made the evening very disappointing and upsetting. I won’t be going to Flair again because of him!
The hotel is relly gorgerous. The lobby is on the 25th floor. I don’t know if the rent on the first floor of the building is more expensive than 25th floor ,haha kiding Although the room is a bit old,but you also can feel the luxury , The overall price is still relatively compatible. Senior Buttler STANLEY who checked in for me is very meticulous. It is rare for a boy to be so meticulous. He specifically asked me whether I want a smoking room or a non-smoking room. Unlike many hotels, only one choice "Our room are all non-smoking", or the guest ask the hotel is there smoking room,or if i want to smoke in room that can be allowed ?. The number of smokers in China is so huge that the service should be more detailed. The overall hotel is excellent.