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The Ritz-Carlton, Chengdu

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No.269 Shuncheng Main Street, Qingyang District Sichuan, Chengdu 116017 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2449)
Room & Suite (401)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Chengdu
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 3,138 hotels in Chengdu
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
The Ritz-Carlton, Chengdu overlooks the Chengdu, China's central Tianfu Square. Our luxury hotel in Chengdu offers travelers an ideal base from which to explore Chengdu's cultural and culinary wealth as well as the vast, emerging potential of Western China's dynamic economies. With guest rooms from the 28th to the 41st floor, this 353-room luxury hotel features unmatched views of downtown Chengdu paired with the comfort, privacy and personalized service offered by Ritz-Carlton hotels the world over. Guest rooms include walk-in closets, 5-fixture bathroom's featuring paired sinks, a bathtub, an enclosed shower, and a TOTO intelligent toilet. 113 Ritz-Carlton Club Level rooms and 55 suites feature 800-thread-count linens, personal Butler service and a host of thoughtful accoutrements.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Wifi
Hot bath
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Luxury
Languages Spoken
Chinese
Hotel links
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2454Reviews13Q+A100Room tips
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Popular mentions
2TravelU wrote a review Aug 2021
Beijing, China78 contributions45 helpful votes
We visited Chengdu to celebrate our son's 16th birthday and as always the staff of The Ritz-Carlton did a fantastic job! A very special thank you to Kristi, Aries, Kevin, and Alfanso for the details that made our stay even more memorable. The facilities, food, and staff are truly 5-star!
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Date of stay: August 2021Trip type: Travelled with family
1 Helpful vote
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Response from General Manager, General Manager at The Ritz-Carlton, Chengdu
Responded 8 Aug 2021
Dear 2TravelU, Thank you for choosing The Ritz-Carlton Chengdu and taking your valuable time to share your experience. We are thrilled to know that our anticipatory service made you feel warm and satisfied. We are so proud to be recognized by you. I will share your comments with all Ladies & Gentlemen to keep them being encouraged. Thank you again and we are looking forward to welcoming you back and stay with us in the near future. Let us stay with you. Warm regards, Valerie Chen Quality Specialist
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laoli1984 wrote a review Jul 2021
Beijing, China56 contributions2 helpful votes
+1
The stay at The Ritz-Carlton, Chengdu, totally exceeded my expectation. When I chose a hotel for family leisure in Chengdu, there are many options. There are good and bad reviews for all hotels. I choose The Ritz-Carlton Chengdu because it is Ritz-Carlton, how worst could it be. The exceptional experience begins before I arrive at the hotel. When I call the hotel and ask for the size of beds in the room, Eli from reception answered my question and provided additional options for my stay, based on there are four members of my family. She also introduced the Club Lounge, which is a good option for a family with kids. People at Club Lounge are so kind and detail-oriented. For example, Stanley learned that I could not eat eggs. So he left a note to the team to ensure they have pure rice (They have fried rice with eggs every day, generally.) during my stay. He even left a note in my profile, so all Marriott hotels know that I can not eat eggs. Eric is also a lovely person who carefully checks my children if they are satisfied with the food and if they need anything else. Kristi always smiles with customers and warm welcomes customers at the Lounge. All staff here know my name and call me by my name. I guess this is an excellent example of Ritz-Carlton's level of customer service. They have very delicious and traditional foods at Spices restaurant at 25F. Chiefs here are proud of the local food and introduce the Chengdu special food to us. I want to thank Chief TIL, who personally checks if the food taste fits my family. It was a pleasure to talk with him and learn from him about the mysteries of spicy Sichuan food. When I left the hotel, Frank from the concierge helped us carry the two big suitcases to the parking floor and helped us fit the two big suitcases into our small call. It was a memorable experience in the Ritz-Carlton, Chengdu, which exceeded my expectation. I recommend people go and feel the service and the excellent food. Thanks so much, Ritz-Carlton. You guys are very fundamental to my 5-day fantastic family trip to Chengdu. I am back in Beijing today, and both my kids can not wait to go back now.
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Date of stay: July 2021
Value
Rooms
Service
Room Tip: Stay with the Club Lounge access.
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Response from General Manager, General Manager at The Ritz-Carlton, Chengdu
Responded 8 Aug 2021
Dear laoli1984, Thank you for choosing The Ritz-Carlton Chengdu and taking your valuable time to share your experience. We are thrilled to know that our anticipatory service made you feel warm and satisfied. We are so proud to be recognized by you. I will share your comments with all Ladies & Gentlemen to keep them being encouraged. Thank you again and we are looking forward to welcoming you back and stay with us in the near future. Let us stay with you. Warm regards, Valerie Chen Quality Specialist
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Jaime G wrote a review Jun 2021
Shanghai, China1304 contributions188 helpful votes
Perfect hotel . Every thing about this hotel is excellent . The food, the staff , the rooms all really great. It’s in a very good location down town and east to get to some of the cities main attractions . I simply loved this hotel and what made it the best was the staff themselves . All so friendly and caring especially the club lounge manager and her team .
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from General Manager, General Manager at The Ritz-Carlton, Chengdu
Responded 27 Jun 2021
Dear JaimePG1974, Thank you for choosing The Ritz-Carlton Chengdu and taking your valuable time to share your experience. We are thrilled to know that our anticipatory service made you feel warm and satisfied. We are so proud to be recognized by you. I will share your comments with all Ladies & Gentlemen to keep them being encouraged. Thank you again and we are looking forward to welcoming you back and stay with us in the near future. Let us stay with you. Warm regards, Valerie Chen Quality Specialist
Read more
Carol T wrote a review Jun 2021
Manchester, United Kingdom1 contribution
I wish to express my disappointment in the experience at Flair Bar Chengdu. Firstly I always enjoyed my previous experience and the staffs in Flair. The last experience was upsetting the cocktail barman Wang Sa ,was so arrogant and unprofessional.he made one of the worst Whiskey Sour ,drink also instead of using one large block ice he used small pieces which ruins the cocktail as the ice melts and makes the drinking tease like water ,This may happen in street bar but not The Ritz Carlton ….when I tried to ask him he didn’t explain and ignored my question..Wang Sa made the evening very disappointing and upsetting. I won’t be going to Flair again because of him!
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Date of stay: June 2021Trip type: Travelled solo
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Response from Chuck Huang, Other at The Ritz-Carlton, Chengdu
Responded 26 Jun 2021
Dear Carolteng0318, Thank you very much for visiting Flair bar and spending your valuable time completing the detailed review of your feedback. I am extremely sorry to learn your experience was not satisfied, and I really want to extend my sincere apologies for all the matters that you encountered here. We will enhance our ladies and gentlemen service in order to offer warm hospitality to each guest. I would like to take care of your next visit, please do let me know it. Once again thank you for sharing your experience and do hope you would consider us again. Warm regards, Chuck Huang Food & Beverage Manager The Ritz-Carlton Chengdu
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Aida Misa wrote a review Jun 2021
Tokyo, Japan2 contributions
The hotel is relly gorgerous. The lobby is on the 25th floor. I don’t know if the rent on the first floor of the building is more expensive than 25th floor ,haha kiding Although the room is a bit old,but you also can feel the luxury , The overall price is still relatively compatible. Senior Buttler STANLEY who checked in for me is very meticulous. It is rare for a boy to be so meticulous. He specifically asked me whether I want a smoking room or a non-smoking room. Unlike many hotels, only one choice "Our room are all non-smoking", or the guest ask the hotel is there smoking room,or if i want to smoke in room that can be allowed ?. The number of smokers in China is so huge that the service should be more detailed. The overall hotel is excellent.
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Review collected in partnership with 单个酒店
Date of stay: May 2021
Value
Service
Sleep Quality
Room Tip: Everyroom you can pick
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Response from General Manager, General Manager at The Ritz-Carlton, Chengdu
Responded 6 Jun 2021
Dear AidaMisa-Km, Thank you for choosing The Ritz-Carlton Chengdu and taking your valuable time to share your experience. We are thrilled to know that our anticipatory service made you feel warm and satisfied, and you enjoyed a great time at our restaurant. We are so proud to be recognized by you. I will share your comments with all Ladies & Gentlemen to keep them being encouraged. Thank you again and we are looking forward to welcoming you back and stay with us in the near future. Let us stay with you. Warm regards, Valerie Chen Quality Specialist
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PRICE RANGE
US$117 - US$225 (Based on Average Rates for a Standard Room)
LOCATION
ChinaSichuanChengdu
NUMBER OF ROOMS
353
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Frequently Asked Questions about The Ritz-Carlton, Chengdu
Which popular attractions are close to The Ritz-Carlton, Chengdu?
Nearby attractions include Chengdu Sports Center (0.4 km), Chengdu Stadium (0.4 km), and ChengDuShi ChengXiang GuiHua ZhanLanGuan (0.3 km).
What are some of the property amenities at The Ritz-Carlton, Chengdu?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Ritz-Carlton, Chengdu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Chengdu?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Chengdu?
Yes, valet parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Chengdu?
Conveniently located restaurants include SPICES (The Ritz-Carlton, Chengdu), FLAIR (Ritz-Carlton ), and Lixuan Chinese Restaurant (The Ritz-Carlton, Chengdu).
Are there opportunities to exercise at The Ritz-Carlton, Chengdu?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton, Chengdu have an airport shuttle?
Yes, The Ritz-Carlton, Chengdu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Chengdu?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Chengdu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Chengdu?
Many travellers enjoy visiting Qingyang Palace (Green Ram Temple) (2.7 km), Chengdu Culture Park (2.3 km), and Tomb of Wangjian (2.4 km).