We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Chengdu West, an IHG hotel

Save
Share
No.1 Xixin Avenue, West High-Tech Development Zone, Chengdu 611731 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
Expedia.com
Hotels.com
Travelocity
Orbitz.com
eDreams
Booking.com
View all 15 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (331)
Dining (44)
Room & Suite (42)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Chengdu West, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 3,139 hotels in Chengdu
Location
Cleanliness
Service
Value
Travellers' Choice
Crowne Plaza Chengdu West is the first international five-star hotel set in the West Park of Chengdu Hi-Tech Zone. The hotel is conveniently located, just 30 minutes from Chengdu Shuangliu International Airport and offers easy access to the city center via car within 15 minutes’ drive or by nearby subway line 2. While in Chengdu, guests will discover a number of great destinations, including popular Tianfu Square, Zhonghai International Community, Culture Heritage Exhibition Park, Happy Valley theme park, Qingcheng Mountain and the world famous Chengdu Panda Base.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
ATM on site
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English, Chinese
726Reviews2Q+A14Room tips
Traveller rating
  • 670
  • 46
  • 5
  • 4
  • 1
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Alibaba F wrote a review Aug 2021
2 contributions
big hotel, not many English speaking staff which is typical for this area. Great location for travel though. The hotel is business orientated, it is huge, it is very clean and is in a good location around a 5-10 minute walk to various shops, restaurants and a metro station.
Read more
Date of stay: August 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
Helpful
Share
Mark W wrote a review Aug 2019
Dallas, Texas, United States52 contributions11 helpful votes
I work for one of the nearby semiconductor manufacturing companies. We have found that you can stay in the Chengdu City Center and have a lot of things to do on the weekend, but have a long drive in the Chengdu traffic every morning and evening (45 min to an hour each way) to get to work. Though not a lot to see around Chengdu West, the food is great, the trip to work is short, and the City Center is only 100 RMB away (~$13 by Taxi). AND the hotel is great!!!. The buffet breakfast, lunch, and dinner are great, have a wide variety, and are affordable. Should you choose to go out for dinner, the choices are many, varied, and low priced. There are several malls in the area that have well respected restaurants and I recommend a good Hot Pot house. All of the service people in the hotel were great and helped us find several restaurants and places to visit. They called Taxi's for us and told them where to take us and assisted with using the meter or not. The only thing that kept the score from being a 5 was the pool was being repaired and out of service the entire time we were there. It did not appear to have any workmen attending it the entire time we were there either. So not sure how ong it will be this way.
Read more
Date of stay: August 2019
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: I was on the 9th floor facing the pool and it was very nice.
See more room tips
Helpful
Share
Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West, an IHG hotel
Responded 28 Aug 2019
Thank you for sharing this wonderful review, Mark! We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing! Warm regards, Sophie Fan Marketing & Communication Director
Read more
Fardell6 wrote a review Apr 2019
London, United Kingdom110 contributions57 helpful votes
I have stayed here at the Chengdu West Crowne plaza several times over the last few years (all work relatable trips) I found that on my more recent trip the staff were much more accommodating, very aware of English and being able to help and support guests with any issues. This hotel is used by a lot of people and many spaces are used for external hire such ad the ballrooms. It can get very busy and as a hotel guest you sometimes do not feel that you are perhaps the priority. (on night i was unable to dine at the garden restaurant and eat the buffet as t had been changed in accommodating a large company) However I must say that there are several members of staff who do go above and beyond and also recognize loyal and returning guests. Evelyn who works in the restaurants says good morning every day and knows what coffee drink I would like. She is very polite and ensure her guests have the best service. I also met and was introduced to CiCi Zhong (Guest relation officer) SHe noticed that I was a regular guest and wanted to make herself and her services known. She ensured she found me almost everyday as I was leaving or returning from work to say HI, she wanted to make sure my room was perfect and that anything I requested could be dealt with. She even went as far as greeting me with a fruit basket and personal card just to ensure I had a warm and welcome stay. A very honorable member of staff and again her english is excellent so is very supportive. The hotel is business orientated, it is huge, it is very clean and is in a good location around a 5-10 minute walk to various shops, restaurants and a metro station.
Read more
Date of stay: April 2019
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: The best rooms are those which are non smoking and located at the back of the hotel overlooking...
See more room tips
3 Helpful votes
Helpful
Share
Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West, an IHG hotel
Responded 30 Apr 2019
Dear Fardell6, thank you for choosing Crowne Plaza Chengdu West. We really appreciate your valuable feedback. I am thrilled to read your positive comments and thank you so much for those wonderful compliments to our hotel service. We are always committed to providing high-quality service in every detail. I will share your feedback with Evelyn and CiCi. We look forward to welcoming you back again very soon! Once again, thank you for choosing Crowne Plaza Chengdu West. Best Regards Sophie Fan Marketing & Communciations Director
Read more
terril100 wrote a review Mar 2019
Glenelg, Australia27 contributions23 helpful votes
big hotel, not many English speaking staff which is typical for this area. Great location for travel though. the rooms were a bit small, should of upgraded when given the opportunity. lots of restaurants (as long as you like hotpot) withing walking distance and a great shopping mall accross the road.
Read more
Date of stay: February 2019
1 Helpful vote
Helpful
Share
Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West, an IHG hotel
Responded 4 Apr 2019
Dear Terril 100, Thank you so much for you choosing our hotel . Our staff are pleased to hear you enjoyed your stay with us . We hope you would visit us again . Warm regards, Sophie Fan Marketing Communications Director
Read more
Daniele T wrote a review Mar 2019
Latisana28 contributions34 helpful votes
Very comfortable hotel, large clean rooms with bathtub and shower;excellent breakfast with a full offer of European and Chinese food. Shame I could not try the indoor pool. Just a negative note: not all the staff speak english
Read more
Date of stay: January 2019Trip type: Travelled on business
1 Helpful vote
Helpful
Share
Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West, an IHG hotel
Responded 11 Mar 2019
Dear guest, Thank you for choosing Crown Plaza Chengdu West at your service, we're thrilled to hear you enjoyed your stay with us. We feel sorry that we might need more training on staff English communication skills. Thank you for taking your time to share your valuable comments with us. Wish you all the best! Warm regards, Sophie Fan Marketing Communications Director
Read more
Previous
123456
PRICE RANGE
US$71 - US$113 (Based on Average Rates for a Standard Room)
LOCATION
ChinaSichuanChengdu
NUMBER OF ROOMS
347
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Crowne Plaza Chengdu West, an IHG hotel
Which popular attractions are close to Crowne Plaza Chengdu West, an IHG hotel?
Nearby attractions include Jinsha Site Museum (6.3 km), Happy Valley of Chengdu (5.6 km), and Le Bin Store (Guanghua Street) (7.9 km).
What are some of the property amenities at Crowne Plaza Chengdu West, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Crowne Plaza Chengdu West, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Chengdu West, an IHG hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Crowne Plaza Chengdu West, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Chengdu West, an IHG hotel?
Conveniently located restaurants include Wen.Cafe (Crowne Plaza Chengdu Wenjiang), Cai Feng Lou (Crowne Plaza Chengdu Wenjiang), and Garden Cafe.
Are there opportunities to exercise at Crowne Plaza Chengdu West, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crowne Plaza Chengdu West, an IHG hotel have an airport shuttle?
Yes, Crowne Plaza Chengdu West, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Chengdu West, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Chengdu West, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Chengdu West, an IHG hotel?
The staff speaks multiple languages, including English and Chinese.