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JW Marriott Hotel Chengdu

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No.19 Dongyu Street, Chengdu 610020 China
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Traveller (1514)
Dining (160)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 13/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Chengdu
Updated 13/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 3,138 hotels in Chengdu
Travellers' Choice
The symbol and center of Chengdu, Tianfu Square, is now home to the JW Marriott Hotel Chengdu. Enjoy the renowned JW experience with only a 30-minute drive from the Chengdu Shuangliu International Airport. A symbol of luxury in Chengdu’s core business areas Yanshikou and Chunxi Road, the JW Marriott Hotel offers city views of Chengdu’s newest landmarks, the Sichuan library and Chengdu museum. Located close to the famous scenic spots, Kuan & Zhai Alleys, it’s the ideal place to discover Chengdu’s history of over 4,500 years and to experience the traditional Tianfu leisure lifestyle. The hotel associates welcome you with 345 beautifully designed rooms and suites, 4 food and beverage outlets, and a total 1800 sqm of meeting & event space. The Grand Ballroom and Junior Ballroom provide the perfect location for both business meetings or special events of various sizes.
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Location

Full view
92Great for walkers
Grade: 92 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
No.19 Dongyu Street, Chengdu 610020 China
Name/address in local language
Getting there
Chengdu Airport15 kmSee all flights
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2001Reviews13Q+A29Room tips
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Popular mentions
Jacob S wrote a review Aug 2021
Dalian, China1 contribution
My girlfriend and I planed a little get-away to Chengdu to refresh ourselves before the start of the next working year. We picked the JW Marriot squarely because my girlfriend thought they had the best looking bathtub based on the pictures online. We rented the King Bed Executive Suite and the pictures on their website did not do the room justice. It was an immaculate room with beautiful furniture and décor. And yes, the bathtub exceeded my girlfriend's expectations. The location is in the centre of Chengdu with everything you'd want to do within a few minutes in a Didi -- except a trip to see the pandas. That will take about 25 minutes. Within walking distance is the famous IFS shopping centre, parks and a lively nightlife. Exceeding the facilities and location was the service. The website indicated that the room we rented would provide us with a free breakfast, a "tea-time snack" and access to the "Executive Lounge. " The breakfast was a buffet that included high-quality foods from both Western and Chinese culture. It was always satisfying and those in the restaurant were professional and helpful. The "tea-time snack" was actually another full-on buffet in the lounge. It consisted of about 10 different items that included cold and hot foods as well as sweet and savory. In the evening, a second "tea-time" buffet would open with additional items AND an open bar. I was floored when I realized that the staff had put out 8 bottles of different spirits for guests to pour their own drinks. I think I need to reiterate here that all of this was included in the price of the room we rented -- shocking, right? The staff at the hotel were exceptional. When we first arrived the staff helped with an error I made when booking the hotel and actually secured a better price for me in the process. The front desk helped me with a myriad of inquiries. And the cleaning staff did a magnificent job of cleaning the room -- even though my girlfriend would absolutely destroy the bathroom with towels, bath salts and lavender leaves throughout her 10+ baths. We stayed for 4 nights and I can honestly say it was the highlight of our trip to Chengdu. After a full day of sightseeing, it felt great to be welcomed by the staff and return to a room that left not an ounce of wanting. The only areas where I wished to see improvement were the variety in foods offered. The tea-time snacks were normally recycled over a few days and became a bit bland. Additionally, the hotel has a gym and a pool, but they do not match the quality of the rest of the hotel. Stay here for the room, bath and service. You will have made the right decision.
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Date of stay: August 2021
Cleanliness
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Room Tip: The best value for money is the King Executive Suite! Make sure it is the suite!
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 8 Aug 2021
Dear Guest, Thank you for taking the time to share your comments following your stay with us. We are delighted to note that you were overall impressed by the facilities and services of the hotel. We appreciate the feedback and looking forward to welcoming you back in the near future.
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Ailton007 wrote a review Apr 2021
Seattle, Washington622 contributions204 helpful votes
Hotel: - Status recognized, got upgraded and club lounge has great food. - Attentive staff and check in seamless - Clean and spacious rooms. The best part is location, here's why - Walking distance to Tiafu square and subway. Direct line to East Railway station (15 min subway ride) to catch the highspeed trains to e.g. Emeishan and Leshan - Walking distance to People's Park - Usually got a Didi within 5 minutes - 30 min to airport with Didi (more convenient than subway) We really enjoyed our stay!
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Date of stay: April 2021
Value
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2 Helpful votes
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 16 Apr 2021
Dear guest, Thank you very much for your amazing review about your stay with us at JW Marriott Hotel Chengdu. Our team is glad to hear that you enjoyed your time in our hotel. It is our honor to hear that you had the great hospitality experience here. We hope to have the opportunity to welcome you back in the near future!
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HeJunJun wrote a review Apr 2021
8 contributions
My friend highly recommended this hotel to me so I chose it as my Marriott experience in Chengdu. However, the whole experience was only just fine. As an elite member, I don’t feel very much valued by the hotel. My room was facing a construction site and the noisy work started at 08:00 in the morning. The happy hour at the lounge was good. A few local special dishes were served.
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Date of stay: April 2021Trip type: Travelled solo
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 7 Apr 2021
Dear Hejunjun, Thank you for taking the time to share your comments. It was a pleasure to have you stay with us in JW Marriott Hotel Chengdu, we have noted your comments regarding your “just fine” experience. I am sorry to hear that, your feedback has been shared with the team, and definitely, as our elite member your feedback is greatly valued and may we thank you once again for choosing to stay with JW Marriott Hotel Chengdu.
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dengkel2016 wrote a review Nov 2020
New York City, New York5 contributions
Best location in the CHENDU city. It’s in the city center and it’s near everything. The staff was very friendly, helpful and professional. Especially Karry and Wendy. They were very helpful and they accommodated all my needs during my stay. They are Super efficient on dealing with my lost item. They kept up with the high service standard of JW Marriott. I’m a Marriott gold member for 7 years already. I’d say You won’t be disappointed to choose this one.
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Date of stay: November 2020Trip type: Travelled with friends
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 1 Dec 2020
Dear dengkel2016, Thank you very much for your amazing review about your stay with us at JW Marriott Hotel Chengdu. Our team is glad to hear that you enjoyed your time in our hotel. It is our honor to hear that you had the great hospitality experience here. We hope to have the opportunity to welcome you back in the near future!
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Don't like dirty wrote a review Sep 2020
United States2 contributions
Very dishonest, dirty and bad stuff They stole my things. They harassed me. They destroyed my last chance to leave China They almost killed an innocent life a few times They don't care about its customers
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Date of stay: September 2020
Location
Service
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Trip type: Travelled on business
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 23 Sep 2020
Dear IneedJustice, Thank you for taking the time to share your review on TripAdvisor. It was a pleasure to have you here, I am sorry for any inconvenient and please be assured that this is not our usual standard of service we delivery within the hotel and as guest feedback is of utmost importance to us, your feedback has been shared with the team to avoid such situation to reoccur. Your feedback is greatly valued and may we thank you once again for choosing to stay with JW Marriott Chengdu.
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Frequently Asked Questions about JW Marriott Hotel Chengdu
Which popular attractions are close to JW Marriott Hotel Chengdu?
Nearby attractions include Tianfu Square (0.4 km), Mao Zedong Statue (0.4 km), and Far Eastern Department Store (Royal Street East) (0.3 km).
What are some of the property amenities at JW Marriott Hotel Chengdu?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Chengdu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Chengdu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Chengdu?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Chengdu?
Conveniently located restaurants include Yu Su Ge Vegan Cafeteria, Zhang KaoYa (Gu Wo LongQiao), and Pacific Coffee (FuLi TianHui).
Are there opportunities to exercise at JW Marriott Hotel Chengdu?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Chengdu have an airport shuttle?
Yes, JW Marriott Hotel Chengdu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Chengdu?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Chengdu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Chengdu?
The staff speaks multiple languages, including English and Chinese.