My girlfriend and I planed a little get-away to Chengdu to refresh ourselves before the start of the next working year. We picked the JW Marriot squarely because my girlfriend thought they had the best looking bathtub based on the pictures online. We rented the King Bed Executive Suite and the pictures on their website did not do the room justice. It was an immaculate room with beautiful furniture and décor. And yes, the bathtub exceeded my girlfriend's expectations. The location is in the centre of Chengdu with everything you'd want to do within a few minutes in a Didi -- except a trip to see the pandas. That will take about 25 minutes. Within walking distance is the famous IFS shopping centre, parks and a lively nightlife. Exceeding the facilities and location was the service. The website indicated that the room we rented would provide us with a free breakfast, a "tea-time snack" and access to the "Executive Lounge. " The breakfast was a buffet that included high-quality foods from both Western and Chinese culture. It was always satisfying and those in the restaurant were professional and helpful. The "tea-time snack" was actually another full-on buffet in the lounge. It consisted of about 10 different items that included cold and hot foods as well as sweet and savory. In the evening, a second "tea-time" buffet would open with additional items AND an open bar. I was floored when I realized that the staff had put out 8 bottles of different spirits for guests to pour their own drinks. I think I need to reiterate here that all of this was included in the price of the room we rented -- shocking, right? The staff at the hotel were exceptional. When we first arrived the staff helped with an error I made when booking the hotel and actually secured a better price for me in the process. The front desk helped me with a myriad of inquiries. And the cleaning staff did a magnificent job of cleaning the room -- even though my girlfriend would absolutely destroy the bathroom with towels, bath salts and lavender leaves throughout her 10+ baths. We stayed for 4 nights and I can honestly say it was the highlight of our trip to Chengdu. After a full day of sightseeing, it felt great to be welcomed by the staff and return to a room that left not an ounce of wanting. The only areas where I wished to see improvement were the variety in foods offered. The tea-time snacks were normally recycled over a few days and became a bit bland. Additionally, the hotel has a gym and a pool, but they do not match the quality of the rest of the hotel. Stay here for the room, bath and service. You will have made the right decision.…
Hotel: - Status recognized, got upgraded and club lounge has great food. - Attentive staff and check in seamless - Clean and spacious rooms. The best part is location, here's why - Walking distance to Tiafu square and subway. Direct line to East Railway station (15 min subway ride) to catch the highspeed trains to e.g. Emeishan and Leshan - Walking distance to People's Park - Usually got a Didi within 5 minutes - 30 min to airport with Didi (more convenient than subway) We really enjoyed our stay!
My friend highly recommended this hotel to me so I chose it as my Marriott experience in Chengdu. However, the whole experience was only just fine. As an elite member, I don’t feel very much valued by the hotel. My room was facing a construction site and the noisy work started at 08:00 in the morning. The happy hour at the lounge was good. A few local special dishes were served.
Best location in the CHENDU city. It’s in the city center and it’s near everything. The staff was very friendly, helpful and professional. Especially Karry and Wendy. They were very helpful and they accommodated all my needs during my stay. They are Super efficient on dealing with my lost item. They kept up with the high service standard of JW Marriott. I’m a Marriott gold member for 7 years already. I’d say You won’t be disappointed to choose this one.
Very dishonest, dirty and bad stuff They stole my things. They harassed me. They destroyed my last chance to leave China They almost killed an innocent life a few times They don't care about its customers