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Pullman Wuxi New Lake

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Pullman Wuxi New Lake
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173 Reviews from our TripAdvisor Community

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Showing 83: English reviews
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Kyoto, Japan
Reviewed 4 days ago NEWvia mobile

Stayed two nights at the hotel for conference held here. Hardware wise it is very good such as room, lobby, restaurants. I felt that there are not enough trained hotel staff especially at the front. It took always time to check-in, money exchange, something to ask, and check out. I felt sometimes they lack of friendliness and smile. Overall the...

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Helpful?
Thank hiromatsuijp
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. First of all, thank you so much for your recognition upon us. Meanwhile, I am sorry that your experience of service did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide...

Wuxi, China
Reviewed 1 week ago

We stayed in Pullman Wuxi for tourism. The hotel is nearby Wuxi Airport and train station, quite convenient. The hotel lobby is luxury, room is big, in modern style. 7F swimming pool is great, have individual pool for kid. Hotel staffs are warm, will greet and smile to us, nice service. Will definitely come back once have chance.

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Helpful?
Thank Alice C
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake, thank you so much for your recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all...

Bandung, Indonesia
Reviewed 26 November 2016

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Stanuraharjo
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Brussels, Belgium
Reviewed 12 November 2016 via mobile

Have been on business trip to Wuxi and Suzhou. As there are not much of weather chains in the neighborhood, we have chosen for the Pullman, which is new and quite stylish. Service however lacks of the normal Pullman standard. Staff speak barely English and seems to be only there to actually learn the language.

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Helpful?
Thank Hubeerrt
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. First of all, thank you so much for your recognition upon our hotel. Meanwhile, I am sorry that your experience of communication did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to...

Reviewed 10 November 2016

My first comment was about my disappointment when I stayed there 3 nights. And I had a really good surprise when I went back to the hotel. The management and the employees get in account all my remarks and solved all the problems I faced during my previous journey. So all my congratulations for the wonderful work and improvement! I...

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Helpful?
Thank Francois S
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake, it is our great honor to have you witness our improvement and thank you so much for your choosing us again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this...

Reviewed 17 October 2016 via mobile

They have amazing service and a decent staff. I stayed there for 2 days, went to the gym a couple times and the swimming pool once, one of the staff there lend me his goggles and swimming cap so I won't have to buy one. I recommend this hotel.

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Helpful?
Thank Traveladvisorbud
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your recognition upon our staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our...

Reviewed 11 October 2016 via mobile

I stayed at this Pullman hotel in Wuxi several times for my business travel to Wuxi.The hotel is fantastic,the food is delicious,the room is very clean.The reception staff is aways smiling and let guests feel welcomed.

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Helpful?
Thank xiaolinda2016
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake, thank you so much for your recognition to our hotel and staff service, also it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team....

Shanghai Region, China
Reviewed 2 October 2016

I thought this was a great hotel for Wuxi but the location is just off the beaten path. There was an amazing dinner buffet that catered to the Westerners and local people. I would go back even though the location is not so good.

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Helpful?
Thank stphoenix5
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Hotel surrounding facility is in deed not fully developed yet. For any caused inconvenience, please have my sincerest apology. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will...

Hangzhou, China
Reviewed 11 September 2016

As a platinum member of accor hotels, I ever travelled a lot and stayed a lot at pullman hotels worldwide. And this pullman in Wuxi is on top among them! There is a nice lobby with some very friendly staff working there, by the way, the parking area outside the building is easily using and very easy to find a...

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Helpful?
Thank Johnadvisortoday
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all...

Hong Kong, China
Reviewed 6 September 2016 via mobile

This is a typical 5-star luxury hotel. The two-bedded room I occupied is very large, large enough to have a walk-in wardrobe. Must be at least 60 sq metres in size. The room is modern and well-equipped, with even a yoga mattress provided. The buffet breakfast provides a lot of choices. The problem with the hotel is its location. It...

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Helpful?
Thank Yan C
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Pullman Wuxi New Lake is strategically located in the CBD of Wuxi New District, a mere 15minutes drive to the Wuxi International Airport and 5 minutes away from the Shanghai-Beijing high speed train station. It boasts 404 exceptionally well-appointed suites and guestrooms, equipped to meet the demands of today's modern business traveler. The hotel offers a choice of 4 restaurants, ranging from international cuisine to local and regional delicacies. Rejuvenation comes easy with options like a breathtaking indoor swimming pool, well-equipped gym and a therapeutic Spa. Featuring Wuxi's only 'Ladies Floor'- designed for the female executive seeking comfort, style and exclusivity. Complimentary Wi-Fi access is available throughout the hotel. ... more   less 

Additional Information about Pullman Wuxi New Lake

Address: No.30 Hefeng Road, New District, Wuxi 214135, China
Region: China > Jiangsu > Wuxi
Price Range: €63 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Wuxi New Lake 4.5*
Number of rooms: 404
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Ctrip TA, Expedia, ACCOR, Travelocity, Priceline, Agoda, Hotels.com, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Pullman Wuxi New Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Best Value Hotel in Wuxi
#3 Business Hotel in Wuxi
#4 Spa Hotel in Wuxi
#5 Luxury Hotel in Wuxi
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Questions & Answers

Questions? Get answers from Pullman Wuxi New Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good rate for a wonderful service and room!”
francoiss96, 9 Nov 2016 | Read review
“I prefer room 2130 that's really easy and nice!”
Johnadvisortoday, 11 Sep 2016 | Read review
“new hotel with everything moden”
lijingt, 6 Dec 2015 | Read review
“It is really for business men working in that area of Wuxi, yet, only 25min by taxi to the center.”
BooBear1313, 19 May 2015 | Read review
“If you are just get off from a flight and tired, choose it, close to airport.”
LzWang, 1 Dec 2014 | Read review
5 of 5