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Somerset Emerald City Suzhou

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Somerset Emerald City Suzhou
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77 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Singapore, Singapore
Reviewed 16 January 2015

Suzhou was our last stop for our family tour in China. We checked into this hotel for one night before heading back to Shanghai. I must say we all enjoyed staying here. The service is good and response to our request was fast. The reception staffs are friendly and welcoming thus making us feeling 'at home'. One night was too...

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Helpful?
1Thank Dan2929
Tracy N, Deputy City Manager at Somerset Emerald City Suzhou, responded to this review

Dear Dan, Thank you very much for your compliment. Your kind words have been shared with the all the team members of Somerset Emerald City Suzhou. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. If you would like to explore Suzhou more, you'd better to spend 2 or 3...

Paris, France
Reviewed 22 November 2014

We spent my wife and I 5 days in the Sommerset in Suzhou and had a very pleasan time. Rooms are huge and quiet, with spacious and luxurious bathrooms. Staff was nice and very helpful, they know all the plans of the city, from places to have a good diner to dedicated streets to buy Suzhou broderies (chinese prices !)....

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Helpful?
Thank Camille S
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Camille, It's our pleasure to have you and your wife stayed at Somerset Emerald City Suzhou. And it's great that you find the perfect embroideries for your loved ones. Meanwhile, we are also glad to hear compliments of our staffs. Your kind words will be shared with them. Receiving such feedback from residents like yourself inspire us to continually...

Reviewed 19 October 2014 via mobile

After travelling for several months and sleeping under a tent, what better place could we expect ! Our 5 days in Suzhou were fantastic ! Not only because of this great service appartment but also because of the staff´s help and recommendation to visit the city !

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Helpful?
Thank Nini0703
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Nini, We are delighted with your feedback regarding your recent stay and have shared your compliments with our team. We are very happy to know that you liked the travel recommendation by our staff, and the bicycle is free of rent, also could help you to explore Suzhou city conveniently. The feedback such as yours is most encouraging. By...

Reviewed 6 October 2014

We travelled as a family and selected the 3 bedroom apartment. The rooms is very spacious and set up with two complete queen rooms. Ideal if you travelled as two couples and had a child. Two complete kitchens, washing machine so you would be really well set if you were staying for several days. Being in the new district of...

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Helpful?
Thank Maree S
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Maree, Thank you for choosing Somerset Emerald City Suzhou. Somerset brand offers spacious apartment and flexible services to allow our residents to customise their stay experience. In Somerset, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Complimentary drinks at lobby, free bike rental,...

Ashdod, Israel
Reviewed 10 July 2014

Sayed four nights in Somerset Emerald City SuZhou. It is positioned as "Serviced Appartments" rather than a hotel, but the main difference is a kitchenette. For those who need it - it's definitely an advantage. It is quite well equipped. Other than this it's a reasonably clean and combortable hotel room. The breakfast is below average but I never left...

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Helpful?
1Thank Shuriki
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Shuriki, It was a great pleasure to have you stay at Somerset Emerald City Suzhou, thank you for having taken the time to complete this feedback via TripAdvisor. We were delighted to learn that you enjoyed your room and location. We also appreciate your suggestion regarding breakfast, I would be very interested to receive any further comments on this...

SGP
Reviewed 15 May 2014 via mobile

We stayed in a 2-bedroom apartment for 3 days 2 nights. The apartment was well furnished, clean and quite. The location was good, conveniently near to a shopping mall with good access to super market, bakery shop ,fashion stores and etc. The hotel staff were courteous and helpful. The most memorable one was the helpfulness of the front desk staff....

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Helpful?
Thank Mslovetravelling
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Mslovetravelling, Greetings from Somerset Emerald City Suzhou. We are glad to hear that you enjoyed your stay and vacation in Suzhou. Your kind words to our guest service staff Alex have been shared with him and team members here. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Thank...

Berlin, Germany
Reviewed 13 April 2014

Very nice and friendly staff. The staff at the front desk all speak very good English and are very helpful. The rooms are very clean, comfortable and quite big, there is everything you need to feel like home. Also the breakfast is very good with a big selection of Western and Asian food. Although the Hotel is not directly in...

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Helpful?
Thank R B
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear RB, Many thanks for staying with us. Your kind compliment to our property and staff has been shared with my team. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We also would like to share with you that our lounge bar is now open from 7:30 pm to 11:30...

Oregonia, Ohio
Reviewed 30 January 2014

This service and accommodations are excellent. The Somerset by American standards is a cross between an apartment, efficiency, and a hotel. All the conveniences of home (laundry, stove, cookware, dishes, toiletries, refrigerator, freezer, etc.) with the additional benefit of having a world class hotel staff. BTW contrary to another review below the laundry is a combination washer/dryer, but if that's...

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Helpful?
Thank mts1967
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear mts1967, Happy Lunar New Year! It was a great pleasure having you stay at Somerset Emerald City. We are delighted to know that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and facilities. Your kind words have been shared with operation team here. Receiving such positive feedback...

Manchester, United Kingdom
Reviewed 4 December 2013

I have worked and had holidays in China for the last 14 years and stayed in many hotels. I can not say enough about this place, each of my stays in Somerset Emerald City Suzhou has been a total pleasure as the staff are excellent, English speaking, friendly, polite, eagar to please and most professional. The rooms are very clean...

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Helpful?
Thank John David J
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear John, Greetings from Somerset Emerald City Suzhou. As the Residence Manager of this property, I would like to personally thank you for choosing us for your last trip in Suzhou. We were delighted to learn that you enjoyed your stay with us. At the same time, we also appreciate your kind feedback regarding our service, location and products. Receiving...

Philadelphia, Pennsylvania
Reviewed 24 October 2013 via mobile

Front desk staff speak English well. Others don't. Apartment style rooms with kitchenette and clothes washer (no dryer). Hot water took awhile from the bathroom tap. Better in the shower. Shower head is inexplicably low. Is everyone 5' tall in this world? Good tv selections, CNN, hbo, etc. I was in 915. No view but one side of hotel faces...

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Helpful?
Thank brownbeer
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear Brownbeer, greetings from Somerset Emerald City Suzhou. We were delighted to learn that you enjoyed your stay with us. We also appreciate your feedback regarding shower head and check out process. I can assure you that we value your feedback and it has been utilized to improve our services. With regard to the softer bed, for you and your...

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Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Somerset Emerald City is strategically located in the heart of the Suzhou New District (SND) – a state hi-tech industrial park with an extensive presence of Fortune 500 companies and multinational investments. It is situated on top of The Emerald City shopping mall, giving you instant access to a multitude of international fashion, dining and entertainment facilities. Nearby attractions include Hanshan Temple, Tiger Hill and the famous Suzhou Amusement Park, as well as UNESCO World Heritage classical Chinese gardens in the city. Designed to accommodate your every need, Somerset Emerald City offers a balanced lifestyle with a comfortable living space complemented by our extensive services and facilities. Our one and two-bedroom units are stylishly furnished with contemporary décor and modern fittings, including a fully-equipped kitchen, HiFi system and plasma television with cable and satellite channels. Doing business in Somerset Emerald City is easy and efficient. With wireless Internet (WiFi) access and additional business support services and facilities in the Business Centre, you will have complete business connectivity in the comfort of your own home. Our recreational residents’ programmes allow you to meet people and network within your community. Gymnasium facilities are also conveniently provided on-site for you to relax and recharge. It is an ideal way for utive singles and couples to experience the culture of Suzhou while living in the security and spacious comfort of a serviced residence. ... more   less 

Additional Information about Somerset Emerald City Suzhou

Address: No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
Region: China > Jiangsu > Suzhou
Price Range: €57 - €103 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Emerald City Suzhou 4.5*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#11 Best Value Hotel in Suzhou
#15 Business Hotel in Suzhou
#25 Luxury Hotel in Suzhou
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Questions & Answers

Questions? Get answers from Somerset Emerald City Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Premier room with extra $ for mountain view!”
 of 5 bubbles Terence123Ng, 23 Dec 2015 | Read review
“Ask for one with a balcony on the shopping centre side. Nice view of building lights in the evenings.”
  • Balcony view
  • Kitchen with clothes washing machine
  • Lounge / Dining area in room
 of 5 bubbles powerfish_2000, 4 Nov 2015 | Read review
“best to choose a room in the 12th or 15th floor”
 of 5 bubbles Skipper-Oli, 29 Mar 2015 | Read review
“There is so new construction going on next to the hotel, so ask for room not on the construction side. A room with a balcony is also a recommend request.”
 of 5 bubbles mts1967, 30 Jan 2014 | Read review
“Ask for a room near to the mall, mine was near the construction site. Noise 24/7”
 of 5 bubbles BoriTraveler, 11 Sep 2013 | Read review
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