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Somerset Emerald City Suzhou

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Traveller (43)
Room & Suite (17)
Dining (2)
Overview
  • Excellent58%
  • Very good33%
  • Average5%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Suites
4 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (112)
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31
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3
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All reviewsshopping mallkitchen and washing machineapartment hotelprovided dailylong term staybus stopenjoyed my stayplace to staybusiness tripwalking distancedistrictsndsupermarketdryerchinataxisubway
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11 - 15 of 55 reviews
Reviewed 13 May 2017 via mobile

I and a colleague had a three night stay while on business in Suzhou. Arrived expecting a hotel but found that it was in fact serviced apartments. No bar which is probably not a bad thing although a cold beer was available at reception. Property...More

1  Thank Grant B
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 15 May 2017

Thanks a lot for staying with us for three nights and appreciated for your kind comments on our staff. And the most important is that you were enjoying living in our service apartment. Somerset is a brand of Ascott Group, which is the biggest service...More

Reviewed 24 April 2017

I have never been treated any better then at this Hotel. The people here will go far out of their way to make you comfortable. I have been coming here for 9 years and they are always the same. friendly and just like family.More

Thank donaldrogers18
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 1 May 2017

Dear Donald, Thanks a lot for your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. 9 years is not a short time, I think we could be with you longer and you...More

Reviewed 14 January 2017

Experience staying in this hotel was excellent. Big and clean room, comfortable interiors, and they have fridge and kitchen too. It was very pleasant to stay in the room. The location is good too. You have easy access to restaurants and coffee shops just in...More

Review collected in partnership with this hotel
Thank 347yuanw
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 4 February 2017

Dear 347yuanw, Thanks a lot to stay with us and enjoy yourself in our apartment. You trust and encouragment will be our power to improve the service to our guests. Meanwhile, our apartment is located in the shopping mall, Emerald City which include stores, resturats...More

Reviewed 24 December 2016

I won't stay again in Ascott suzhou and also I will not recommend to my friend. The staff in from desk not qualify on service. I have no idea and was so exhausted from house keeping knock the door for a leaning device every day...More

Review collected in partnership with this hotel
Thank Nicole L
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 2 January 2017

Dear Nicole L, We are very sorry about the experience you had in our apartment. And we are making the improvements to meet all guests' needs. And for the HW, we will take the renovation for the rooms this year. So we are looking forward...More

Reviewed 5 December 2016

Located beside a shopping mall and there are lots of choices on the restaurants. Highly commended on the housekeepers as they kept smiling all the time. The breakfast is simple, but it is enough to me. I will definitely stay at this hotel again next...More

Review collected in partnership with this hotel
Thank Kit T
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 3 January 2017

Dear Kit T, Thank you for staying in Somerset Emerald City Suzhou. We are all making improvement to give our residences a good experience. Our apartment is located in the shopping mall with lots of restaurants, cinima, super market and also the Kid's City for...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Meeting Rooms
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$65 - US$87 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Suzhou
#24 Luxury Hotel in Suzhou
#63 Best Value Hotel in Suzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$65 - US$87 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Suzhou
#24 Luxury Hotel in Suzhou
#63 Best Value Hotel in Suzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (43)
Room & Suite (17)
Dining (2)
Questions & Answers
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Room Tips
"Clean Room and very spacious. It exceeded my expectation."
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"Ask for Premier room with extra $ for mountain view!"
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"Ask for one with a balcony on the shopping centre side. Nice view of building lights in the evenings."
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"best to choose a room in the 12th or 15th floor"
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