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Crowne Plaza Hotel Suzhou

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Traveller (810)
Room & Suite (161)
Dining (77)
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Overview
  • Excellent80%
  • Very good16%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“cruise ship”(36 reviews)
“jinji lake”(57 reviews)
“the club lounge”(50 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,415)
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4
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All reviewscruise shipjinji lakethe club loungenautical themeboat restaurantrelation officerbusiness triplake viewexcellent hotelthe hotel staffoutdoor poolfitness centerthe general managerbreakfast buffethome away from homefavorite hotelspecial thanks
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301 - 305 of 597 reviews
Reviewed 20 July 2015

Stayed here 3 times now for business. Very accommodating to foreign travelers. Great location for restaurants, both in hotel and nearby, great for walking around or running along lake; rooms have nice features, pool is nice, exercise room is okay. Hotel is showing its age...More

1  Thank C W
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 22 July 2015

Dear C W, Thank you very much for choosing Crowne Plaza Suzhou and leaving us such a motivating review. We are honored that you are satisfied with the stay with us, and our location, rooms, swimming pool and gym have helped make your staying experience...More

Reviewed 20 July 2015

This is an older property, and that might give people pause for selecting it, but the building has been remodeled, and is well maintained. It is an interesting theme hotel. The rooms are clean and very comfortable... the housekeeping staff is excellent! The people are...More

1  Thank petet1953
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 22 July 2015

Dear petet1953, Thank you very much for your stay at Crowne Plaza Suzhou and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our hotel theme, staff, service, rooms, TBoat, Mariana, Club...More

Reviewed 16 July 2015

We have been staying here a few weeks ago with my colleague and we were really excited !! The hotel was beautiful, the food was delicious and especially the staff were absolutely fantastic. So nice staff, we have long experienced anywhere! Mainly boy named Paul...More

Thank Andrea Ž
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 21 July 2015

Dear Andrea Z, Thank you for staying at Crowne Plaza Suzhou during your business trip and sharing your feedback with us. We are delighted to learn that you are satisfied with the overall staying experience, highlighted by our hotel, food and staff. I will be...More

Reviewed 16 July 2015

One of the best hotel I have ever stayed in during all my travels to asia... I have recommended this hotel to all our executives in our company... The service is excellent, every one call me by my name and the customer service is exceptionally...More

Thank Sam A
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 17 July 2015

Dear Sam A, Thank you very much for your stay at Crowne Plaza Suzhou and sharing your feedback with us. It is so motivating that you regard us as one of the best hotels you have ever stayed in during your travels to Asia. We...More

Reviewed 15 July 2015

Stayed in this hotel in April 2015. Reserved and paid for the room online including extra fee for breakfast buffet. 1. Ripoff at Check In: At check in they tried to charge us a second time for breakfast buffet. Provided printout from online payment that...More

4  Thank Chris D
Response from Leah L, Public Relations Manager at Crowne Plaza Hotel SuzhouResponded 17 July 2015

Dear Chris D, Thank you very much for your recent stay and taking time to leave us such a detailed review. I am very concerned to see the problems you experienced during your stay in the hotel and I would like to apologize for the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$173 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Suzhou
#1 Business Hotel in Suzhou
#2 Luxury Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#122 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$173 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Suzhou
#1 Business Hotel in Suzhou
#2 Luxury Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#122 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (810)
Room & Suite (161)
Dining (77)
Pool & Beach (21)
Business Centre & Event Rooms (6)
Questions & Answers
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Mezzogal
9 August 2017|
AnswerShow all 5 answers
Response from I8983PBjohnc | Reviewed this property |
It's free. But the open air section closes at 7pm ( when sun has set )
1
Vote
davmar70
13 April 2015|
AnswerShow all 3 answers
Response from lewiskay0703 | Reviewed this property |
This really is a superb hotel the facilities are beautiful , the staff are very accommodating ,and the food is lovely you will not be disappointed... enjoy Suzhou don't forget if you visit tiger hill make sure you have very... More
0
Votes
Room Tips
"Get a lake view if you can"
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"If you can, take view to the lake"
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"Upper floor - Lake view (the sunrise is gorgeous)"
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"book with club lounge. worth it."
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