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Kempinski Hotel Suzhou

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Traveller (175)
Room & Suite (26)
Dining (6)
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Overview
  • Excellent46%
  • Very good43%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“paulaner bar”(7 reviews)
“luxury property”(2 reviews)
“hot room”(2 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
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Reviews (411)
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87 results
Traveller rating
35
28
14
6
4
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LanguageEnglish
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35
28
14
6
4
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All reviewspaulaner barluxury propertyhot roomwifi connectionstayed one nightbusiness stayshort staytaxi ridevery nice hotelconferencelakechinesechinagymgarden
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1 - 5 of 87 reviews
Reviewed 14 April 2018

This hotel looks like it could be a 5 star but falls short on basics. Currently staying here in April, outside temperature is 14 degrees C, each room has a thermostat but you can't actually control the temperature of the room with it! Called the...More

1  Thank edo999
Reviewed 18 November 2017 via mobile

I had to be in Suzhou for business and stayed at the Kempinski Hotel Suzhou. Great hotel, it was super busy. Rooms are spacious, certain views are just amazing. Service is attentive, gym is nicely equipped. WiFi works well too.More

Thank funt0travelwith
Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded 20 November 2017

Dear Funt0travelwith, Thank you for your kind review ! We are very glad that you have enjoyed the stay at Kempinski Hotel Suzhou. Especially you comment regarding the satisfying WIFI is in today’s world very important for other customers. We hope you had a pleasant...More

Reviewed 9 November 2017 via mobile

Stayed one night on 16th floor with fantastic view of the lake. Clean room with all amenities. Shower good temperature but had to get the knack to control hot, cold, spray and rainshower which took some trial and error. Beds very comfortable with soft snuggle...More

Thank Martin G
Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded 12 November 2017

Dear Mr. Martin G, Thank you for posting your recent experience at the Kempinski Hotel Suzhou. We are proud and happy that our efforts are paying off and that our guests feel well taken care of whilst staying at our hotel. We hope to see...More

Reviewed 11 October 2017

Just back to here again. The whole period of the stay was just fine. The property was a little far away from the attractions, and no public transportation services nearby, like metro and buses, comparing other brands, such as Hyatt and Inter Continental. Anyway, I...More

Thank leoxu007
Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded 13 October 2017

Dear Leoxu007, Thank you for taking the time to post your recent experience at the Kempinski Hotel Suzhou. The fact that we are right between two beautiful lakes has naturally pros and cons: We are surrounded by a huge park and natural beauty where you...More

Reviewed 1 October 2017

I only had a short stay, but I was impressed. very spacious rooms, with stunning view. The lakes & the golf course are turning this into a real resort. Some downsides: the check in check out process takes a whole lot of time...More

Thank folker_lamote
Response from Gerhard_Bosse-IV, General Manager at Kempinski Hotel SuzhouResponded 13 October 2017

Dear Folker_lamote, We are pleased and happy to see that our efforts are paying off ! We are already working on a more efficient check-in and check-out process. Thank you for your motivating comments and see you soon again ! With best regards, Gerhard Bosse...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Restaurant
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Golf course
Indoor pool
Details
Price range
US$128 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Suzhou
#12 Business Hotel in Suzhou
#21 Luxury Hotel in Suzhou
#129 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$128 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Suzhou
#12 Business Hotel in Suzhou
#21 Luxury Hotel in Suzhou
#129 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (175)
Room & Suite (26)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Both sides were your options, it all depends the scenery you prefer."
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"The ones with small numbers of the golf view rooms have more open views."
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"All room views are great"
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"Try to get a higher rooms the views are amazing !"
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