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Oakwood Hotel & Residence Suzhou

6 Moon Bay Road, Suzhou Industrial Park, Suzhou 215123 China
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Traveller (88)
Room & Suite (4)
Dining (3)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#3 of 31 apartment hotels in Suzhou
Location
Cleanliness
Service
Value
Located in a most prized location at Suzhou Industrial Park with sweeping views of Dushu Lake, Oakwood Hotel & Residence Suzhou delivers exceptional experiences for every traveler – from the business executive, relocating family to the leisure traveler soaking up the sights in Suzhou. With elaborate facilities and 250 thoughtfully decorated hotel rooms and serviced apartments, enter the urban sanctuary designed to inspire a state of tranquility and relaxation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Wifi
Bar / lounge
Restaurant
Breakfast available
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Kitchenette
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Family
46Reviews0Q+A7Room tips

Reviews
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Yan wrote a review Feb 2021
1 contribution1 helpful vote
It‘s a family trip with my little baby and parents。I am very impressed by the excellent environment and nice food。Sophia and Cathy are so kind and provide us impressive service during our dinner time。I believe I will come back again!
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Elyes Ben Brahim, 总经理 at Oakwood Hotel & Residence Suzhou
Responded 21 Feb 2021
Dear Ms. Wang, What an amazing feedback! I am so thrilled to hear you enjoyed your stay and dining experience at Oakwood Hotel and Residence Suzhou. I’ll be sure to pass along your kind compliments to the team, especially to Sophia and Cathy. We look forward to welcoming you back, please do come visit us again soon! Best Regards, Elyes Ben Brahim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Troy wrote a review Jan 2021
1 contribution
I’ve stayed at the Oakwood Hotel & Residence in Suzhou before and have again this month. It’s a great hotel for international travelers who will be staying more than a week or two in Suzhou. The rooms are spacious and include personal kitchens, washer/dryer combo machines, access to a variety of local and international TV channels from around the world, etc. The restaurant offers a selection of Asian and western dishes for breakfast, lunch, and dinner. The breakfast buffet in particular has just about everything you could want. I often end up skipping lunch because I’m still full from the breakfast. The hotel staff is also great, making sure that even little things are taken care of for you. For example, for breakfast I typically choose the western food options in the buffet. The staff makes sure that my table has western utensils (in addition to the usual chop sticks) without asking for them. They also know that I typically like to have a large glass of orange juice in the morning and they’ll have it ready for me when I’m seated at the table. During various local and international holidays the staff will also decorate the hotel, making sure travelers can still enjoy the holiday even if they’re away from home. During Christmas they had a variety of lights, Christmas trees, and other decorations. They even offered a special Christmas dinner to guests. The hotel is close to several other restaurants so that if you ever want to try something else, you can just walk down the street for more options. It’s also within walking distance to a Suzhou subway stop, giving you easy access to the rest of Suzhou. Probably the only area that could be improved would be the Internet connectivity. Sometimes the Internet speed slows down or becomes unreliable at night. Not sure why, but maybe it depends on how many guests are in their rooms at night trying to use it at the same time. But by the next morning it’s back to normal. I’m very happy to stay in this hotel and would recommend it I’m to it others who will be traveling to Suzhou for extended stays.
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elyes Ben Brahim, 总经理 at Oakwood Hotel & Residence Suzhou
Responded 19 Jan 2021
Dear Troy, What a fabulous feedback! Great to hear you had a wonderful stay with us at Oakwood Hotel and Residence Suzhou. Thank you so much for sharing your happy experience and highlighting every detail of your stay and the recognition of our team. We look forward to welcoming you back, stay safe and see you soon! Elyes Ben Brahim, General Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter wrote a review Jan 2021
Suzhou, China1 contribution
It's a cozy hotel to stay. I've been in Suzhou for a long time and experienced wonderful servcies in Oakwood hotel for a few times. I would like to give special thanks to Hanball & Cuthy, who tried their best to help me enjoy the day in the hotel. From Peter, Porton
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Date of stay: January 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elyes Ben Brahim, 总经理 at Oakwood Hotel & Residence Suzhou
Responded 19 Jan 2021
Dear Peter, What an amazing feedback! Great to hear you had a wonderful stay with us at Oakwood Hotel and Residence Suzhou. Thank you for sharing your stay experience. I’ll be sure to pass along your kind compliments to Hanball and Cathy from FB Team. We are looking forward to welcoming you back, stay safe and see you soon! Elyes Ben Brahim General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew wrote a review Sept 2020
1 contribution
This is my fourth or fifth visit to Suzhou. After the first stay in this hotel, it becomes my first choice when I travel to this city. The hotel rooms here are well equipped, and the cleanliness of the rooms is excellent. But the point which attracts me most is the hospitality of the staff here. They will try their best to help the customer here to have a pleasant stay, especially the restaurant manager Mr Hanball, who is a really nice guy to talk to. So, if you are going to pay a visit to Suzhou, it is worthwhile to give this hotel a try, I am sure it won’t let you down.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elyes Ben Brahim, 總經理 at Oakwood Hotel & Residence Suzhou
Responded 16 Sept 2020
Dear Andrew, What a delight to read your nice comments following your stay at Oakwood Hotel and Residence Suzhou. Many thanks for having taken the time to share your fabulous feedback on TripAdvisor. Our entire team enjoyed catering to your needs as much as you have enjoyed your stay. Many thanks for your kind feedback regarding Hanball our Food and Beverage Manager about your dining experience, I was happy to share it with all the team. Please do not hesitate to contact us if you need assistance with your next trip. We look forward to welcoming you back in the near future! Thanks and Warm Regards Elyes Ben Brahim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RRC_SEA wrote a review Jul 2020
2 contributions2 helpful votes
I am really enjoying my stay here in Oakwood Residence in Suzhou. The big thing that stands out to me is the terrific service provided by the staff all around - be it in the front desk, room service or in the dining room. In particular I want to give a big thanks Mr. Hanball and the entire staff in the dining room. It's just not me, I have observed everyone from the young to the old with care, respect and great service. Oh, I'd be remiss if I didn't mention the nice, strong coffee and the delicious food prepared daily by the kitchen staff.
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Date of stay: July 2020
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elyes Ben Brahim, 總經理 at Oakwood Hotel & Residence Suzhou
Responded 14 Jul 2020
Dear Valued Guest, Thank you for taking time to write us this fabulous review. I'm glad you've enjoyed your dining experience at Dushu Spring Restaurant / Oakwood Hotel and Residence Suzhou. Your kind complement to our colleagues, specially to Hanball, will definitely motivate us to continue delivering exceptional guest experiences and wonderful customer service. We look forward to your future stay with us again on your next visit! Warm Regards, Elyes Ben Brahim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TKoh wrote a review Feb 2020
741 contributions149 helpful votes
+1
There wasn’t any help offered by concierge. We had to handle our own luggage when we alighted from the chartered car. The front desk executive didn’t have much smiles nor greetings. She had a fierce countenance. Very swiftly, she went through my details in the system & issued us the key cards. The room exceeded our expectations! Beautiful layout, nice lake-facing balcony, corner unit with 2 doors (front entrance) and another (in my master bedroom walk-in wardrobe area). The kitchenette has everything we needed. One huge bed in the master room & a twin beds in another! TV programs were great! We would stay longer if we had more time! Breakfast spread/varieties were above average...service staff were young & quite lacking in smiles/service. The lake opposite the hotel was beautiful. We could have a morning walk around it. The area was quiet during the weekends. The distance from the hotel to other places of interests was a little far. The front desk could help with getting a taxi easily. We really had a comfortable stay at the Oakwood & my family members enjoyed every moment of our stay. Definitely be back should we return to Suzhou next time!
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Companion652027, 總經理 at Oakwood Hotel & Residence Suzhou
Responded 15 Feb 2020
Dear Mr. TKoh, Thank you for taking your time to write this lovely review for us. I am glad you and your lovely family felt right at home here during your stay with us. It is also a delight to know that you had liked our family apartment. I have noted your feedback regarding the front office and restaurant service, we really apologize for the inconvenience. We certainly look forward to welcome you back for another exceptional stay here at Oakwood Hotel and Residence Suzhou. Warm Regards, Elyes Ben Brahim General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dr.Douglas wrote a review Nov 2019
San Francisco, California62 contributions20 helpful votes
Nice Jr suites like a serviced apartment. Quiet with nice walking trails on Dushu Lake. Several good restaurants within waking distance. Coffee shop and a 24/7 convenient store if you need anything down the street.
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Date of stay: November 2019
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Companion652027, 總經理 at Oakwood Hotel & Residence Suzhou
Responded 11 Dec 2019
Dear Dr. Douglas We are really grateful for your kind comments and fabulous feedback. I especially loved reading your Hotel and location information. I look forward to sharing your fabulous review with the entire team. Should your travels bring you back to Suzhou, we hope to have the opportunity to welcome you back. Warm Regards, Elyes Ben Brahim General Manager,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Claire wrote a review Sept 2019
2 contributions
The Oakwood Hotel & Residence Suzhou indeed has a Great Lake view. The family room is pretty cozy. It’s great choice for family visiting. Every time we stay here, we receive the warmest treatment from their staffs, especially Elsa Gu, the lady works in the restaurant. She offered added value service to our family, WOW us! Bravo.
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Companion652027, 總經理 at Oakwood Hotel & Residence Suzhou
Responded 15 Sept 2019
Dear Gagi0916, Greetings from Oakwood Hotel and Residence Suzhou. Thank you very much for taking the time to share your fabulous feedback from your recent stay with us We are glad and proud to hear that your stay at Oakwood Residence Suzhou went very well. I have shared in details your fabulous feedback with all the Team with special thanks to Elsa. We certainly look forward to welcoming you back again soon. Warm Regards, Elyes Ben Brahim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sherman H wrote a review Jul 2019
63 contributions69 helpful votes
2nd time for me at this property. Its away from the main city but transport in is easy. Situated on Moon Bay lake the air quality is much better also. I had a one bedroom apartment which is fully fitted out with a kitchen and washer dryer. Space was of a premium also. The restaurant on the second floor is top notch with their meals. Both asia and western. A lovely place to stay a few days.
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Date of stay: July 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Companion652027, 總經理 at Oakwood Hotel & Residence Suzhou
Responded 1 Aug 2019
Dear Sherman, We are truly heartened to receive your fabulous review of Oakwood Hotel and Residence Suzhou. Thank you for letting us know how much you have enjoyed your stay with us. We look forward to having you with us again in the near future. Yours sincerely, Elyes Ben Brahim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Big Roy wrote a review Nov 2018
Singapore, Singapore264 contributions61 helpful votes
If you're looking for an apartment in Suzhou away from the hustle and bustle. This is the place. I love the rooms and facilities. A little secluded but SIP is not exactly THAT big. Staffs are friendly and breakfast is adequate.
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Date of stay: March 2018
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Go for the suite. No regrets.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Companion652027, 總經理 at Oakwood Hotel & Residence Suzhou
Responded 8 Nov 2018
Dear Roy, Thank you for taking the time to share this fabulous review with us. We are delighted that you were pleased with your stay at the Oakwood Hotel & Residence Suzhou. We really appreciate your compliments about our hospitality, food, and rooms. Your kind compliments have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests. We certainly look forward to welcoming you back again soon. Best Regards, Elyes Ben Brahim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Suzhou area.
PRICE RANGE
€62 - €77 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuSuzhou
NUMBER OF ROOMS
250
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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OAKWOOD HOTEL & RESIDENCE SUZHOU - Apartment Hotel Reviews & Price Comparison (China) - Tripadvisor

Frequently Asked Questions about Oakwood Hotel & Residence Suzhou
Which popular attractions are close to Oakwood Hotel & Residence Suzhou?
Nearby attractions include Jinji Lake (6.1 km), Moon Harbour (6.8 km), and Eslite Bookstore (6.7 km).
What are some of the property amenities at Oakwood Hotel & Residence Suzhou?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Oakwood Hotel & Residence Suzhou?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Oakwood Hotel & Residence Suzhou?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Oakwood Hotel & Residence Suzhou?
Yes, free parking is available to guests.
What are some restaurants close to Oakwood Hotel & Residence Suzhou?
Conveniently located restaurants include Woo Bar(W Suzhou), SU Yan (W Suzhou), and The Kitchen Table (W Suzhou).
Are there opportunities to exercise at Oakwood Hotel & Residence Suzhou?
Yes, guests have access to a fitness centre during their stay.
Does Oakwood Hotel & Residence Suzhou have airport transportation?
Yes, Oakwood Hotel & Residence Suzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Oakwood Hotel & Residence Suzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Oakwood Hotel & Residence Suzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Oakwood Hotel & Residence Suzhou?
Many travellers enjoy visiting The Lingering Garden (13.5 km), Tongli Town (11.4 km), and Luzhi Town (13.4 km).