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Novotel Wuhan Xinhua

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Novotel Wuhan Xinhua
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410 Reviews from our TripAdvisor Community

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Showing 93: English reviews
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Hobart, Australia
Reviewed 9 January 2017

Well located - close to good restaurants and shops. Excellent rooms - well appointed, very comfortable beds. Great food. The staff were very friendly and of great assistance. We loved this hotel. We got a great nights sleep after some hectic business the day before.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Rosco944
Joyce G, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Reviewed 20 November 2016 via mobile

As we had a 24 hour layover in Wuhan, on our way to Bangkok, I am just basing my review on what we did experience. We did not explore the hotel or anything. We were able to book quickly, easily and super conveniently from my cell phone at the airport without paying anything up front. We took a taxi to...

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Helpful?
Thank RedMermaid86
Joyce g, General Manager at Novotel Wuhan Xinhua, responded to this review

Dear guest, Thank you very much for your kind comment. We are most delighted to learn that you think highly of our staff and services provided. It is most rewarding for us to have received such positive feedback from you. And we will constantly provide the best of our services to our guest. May we also take this opportunity to...

Reviewed 20 October 2016 via mobile

The hotel is well located near subway station surrounded by a lac and a malls and a bar street. My room is nicely decorated with a huge bathroom. Gym is spacious with a swimming pool. In general staff are friendly and look happy. I stayed for 2 nights and have nice chat with the ladies at the lounge floor. For...

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Helpful?
Thank PiFu Z
Joyce g, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Kota Kinabalu, Malaysia
Reviewed 19 October 2016

This is the worst excutive club floor hotel i stayed. The front staffs at lobby is friendly, helpful although check in take more than 30 min for 4 rooms. But when we are access to the excutive club floor during happy hour, i take 1 glass red wine, then i ask still available? The staffs told us "No More". After...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank JennyKoo
Clement Z, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear Ms. Jenny Koo, We sincerely appreciate you taking the time to share your experience in Novotel Wuhan Xinhua. The experience you described causes us deep concern. This does not in any way reflect our usual level of service, We will conntect with you via email to learn more about that. I have make service training to the lounge staff...

Reviewed 8 October 2016

As a Accor Platinum member, this is the worst Accor hotel that I have ever stayed. Old hardware, no service, small room with bad air smell, no benefits as a Platinum member. Strongly suggest everyone avoids choosing this hotel.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Yingjie Z
Joyce g, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear guest, Thank you for having taken the time and trouble to share the negative experience. Your comments regarding the hardware, service, member's benifit have been noted. The matter has therefore been brought to the immediate attention of the department heads concerned. Please accept our sincere apologize for the inconvenience caused and appreciated you take time to write and keep...

Belfort, France
Reviewed 15 July 2016 via mobile

The Novotel I have ever been to. Despite its very good location close to Xibeihu, the decoration and the equipment are very old fashion. Room and bathroom were pretty small for a 5 star hotel in China. Air conditioning is blowing very strongly even on the lowest speed. Reception service has been pretty poor at the check in and check...

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Helpful?
Thank Baliren80
Clement Z, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Thank you for having taken the time and trouble to share the negative experience during your stay at Novotel Wuhan Xinhua. Your comments regarding the decoration, room size , equipment , air conditioning and reception service has been noted. The matter has therefore been brought to the immediate attention of the department heads concerned. Please kindly accept our sincere apologies...

Wuhan
Reviewed 20 June 2016

The building is literally falling down. The rooms are old and grubby. The staff are utterly inefficient. The joker on reception who was checking me in, was interrupted three times by other "guests" with requests. He left me, tended to their obviously more urgent needs. When He tried this a fourth time, I told him to finish with me first....

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Helpful?
Thank onlyonematclark
Clement Z, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Thank you for having taken the time and trouble to share the negative experience at the end of your recent visit to Novotel Wuhan Xinhua. We were sorry to learn your negative comments regarding the service during check in and breakfast. The matter has therefore been brought to the immediate attention of the department heads concerned. Please be assured that...

Ningbo, China
Reviewed 13 June 2016

We travelled to Wuhan beginning of June for a weekend break and chose Novotel. As our flight was delayed, we arrived to the hotel around 2am feeling very tired. During check-in, we were told that our booking could not be found and that they didn't have our details. We were asked to show our booking details but as I didn't...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank hlc1982
Joyce G, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Dubai, United Arab Emirates
Reviewed 7 June 2016

was here for one week. French hotel chain, was a bit dated but clean and well managed and good value. english speaking staff, all very helpful. location was good and even better if you get a room overlooking one of the 166 lakes surrounding Wuhan.Easy access everywhere by cheap taxis. many eateries locally.

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Helpful?
Thank donald243
Joyce G, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Manchester, United Kingdom
Reviewed 29 April 2016

Review collected in partnership with Accorhotels.com
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Helpful?
Thank robertG4A
Joyce G, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Xin Hua Wuhan is a 5 star hotel located in Hankou, the dynamic commercial and financial district of Wuhan. Ideal for your next business trip to this major hub in Central China, we offer WiFi internet and conference facilities for up to 260 people. A perfect base for holidaymakers to explore the fascinating history and culture of Wuhan as well as its legendary food, shopping and nightlife, the Novotel features two restaurants, four bars, a heated indoor swimming pool, sauna and gym. ... more   less 

Additional Information about Novotel Wuhan Xinhua

Address: No.558 Jianshe Avenue, Hankou District, Wuhan 430022, China
Region: China > Hubei > Wuhan
Price Range: €52 - €286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Novotel Wuhan Xinhua 5*
Number of rooms: 303
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, ACCOR, Priceline and Travelocity so you can book your Novotel Wuhan Xinhua reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Wuhan
Wuhan Novotel
Accor Xin Hua Wuhan
Hotel Style:
#26 Luxury Hotel in Wuhan
#31 Best Value Hotel in Wuhan
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Wuhan Xinhua staff and other travellers.
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Questions? Get answers from Novotel Wuhan Xinhua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms overlooking the lake on south side”
 of 5 bubbles donald243, 6 Jun 2016 | Read review
“Good Location as it is close to an MRT station.”
 of 5 bubbles irenec825, 11 Aug 2015 | Read review
“The room size is suitable. Bath room is well lighted. ”
 of 5 bubbles 425chrisy, 16 Jun 2014 | Read review
“Choose a room on higher floor in order to have more light.”
 of 5 bubbles sonjar687, 9 Jun 2014 | Read review
“Dont pay extra for the Superior Room its a rip off”
 of 5 bubbles gopalmohann, 10 May 2014 | Read review
5 of 5