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Shangri-La Hotel Harbin

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#1 of 1,032 Hotels in Harbin
Certificate of Excellence
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839 Reviews from our TripAdvisor Community

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Showing 246: English reviews
San Francisco, California
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 October 2016

The staff here is great and there's always someone here who can speak English to get what you want done. They try really hard and want to meet your needs. The hotel is well maintained and the breakfast buffet has a wild selection and good quality. The one down side is that the rooms are a little small and designed... More 

Helpful?
Thank BobTravelSFO
MichelleMao, Manager at Shangri-La Hotel Harbin, responded to this review

Dear BobTraveISFO, Thank you very much for choosing Shangri-La Hotel, Harbin. Our hotel is the first international hotel in the city with fantastic river view and excellent service. It is our honor to be of service to you, and we look forward to welcoming you back in the near future. More 

Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2016 via mobile

Enjoyed a Saturday afternoon buffet at Shangri-la. Good friends nice atmosphere. Service was also good plenty of waitresses to take care of you. A pity though that none spoke English. But the friendliness made up for it. The buffet was big and plentiful to choose from. Both starters, main dishes and sweets. The tastes were average (good) but not more.... More 

Helpful?
Thank MineReiseplaner
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear MineReiseplaner, Thank you for choosing Shangri-La Hotel, Harbin during your visit. It is our great pleasure to be of service to you. Guest experiences are alway our first priority. We look forward to welcoming you back in the near future. More 

Chongqing, China
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 September 2016 via mobile

Great stay at as always Shangri La. Very pleasant stay and a great breakfast.. The hotel is a bit old and the rooms are not big but very decent . Old style bathroom shower ( tub with curtain) but very functional. The minibar content is part of the tariff and free. Welcome with a basket of fruits (lots) + pastries... More 

Helpful?
Thank _ksundarr
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear _ksundarr, Thank you very much for sharing your experience with us. It is our pleasure to be of servce to you. Guest satisfaction is our top priority. Your comment will motivate our staff to contribute more passion in service. We look forward to welcoming you again in the near future. More 

Roorkee, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2016

The hotel is located in the heart of the city along the banks of SongHua river. We got a river-view room. The view of skyline was simply amazing from our room. The prime tourist spots are only 15-20 mins drive away from the hotel. Plus, the ambience of the hotel, combined with service they provide (including food) simply enriched our... More 

Helpful?
Thank Sparsh G
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Sparsh G, Thank you for choosing Shangri-La Hotel, Harbin during your visit. It is our great pleasure to be of service to you. Guest experiences are alway our first priority. We look forward to welcoming you back in the near future. More 

Blue Bell, Pennsylvania
Level Contributor
13 reviews
5 hotel reviews
Reviewed 22 August 2016

I spent a week in Harbin recently, residing at the Shangri-La Hotel. This is a second of this chain I have stayed in, the other being in Sidney Harbor, Australia. This property was very clean, well kept and elegant. The staff were very friendly and helpful, and totally unobtrusive. The room was excellent, with a phenomenal view across the river.... More 

Helpful?
Thank Z2527OGdavidw
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Z2527OGdavidw, Thank you for choosing Shangri-La hotel as your home away from home in Harbin. We are glad to know that you had a good time with us. It is our honor to be of service to you, and we look forward to welcoming you back in the near future. More 

Shanghai Region, China
Level Contributor
85 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 August 2016 via mobile

The Shangri-La in Harbin is an old and dark hotel, definitely not worth its price. It can also not compare with the Harbin Kempinski which is an international business hotel. The staff at Shangri-La hardly speaks any foreign language, ordering a drink in the lobby bar is a major problem because the waitresses cant speak English nor any other foreign... More 

Helpful?
Thank DrGRO
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear DrGRO, Thank you for your feedback. We have taken your comments and informed related departments for improvement. We will take immediate action to ensure improvement on service and English. We do look forward to being of service to you again in the near future. More 

Princeton, New Jersey
Level Contributor
212 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 14 May 2016 via mobile

Top tier hotel in this city or anywhere. The lobby has the distinctive fragrance of shangri la hotels. The hotel is regarded as the hotel in this city. We were very fortunate to get a room with the view of the river. I was told the service is what this hotel is known for. A cable car can take you... More 

Helpful?
Thank sunjoe075
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear sunjoe075, Thank you very much for choosing Shangri-La Hotel, Harbin. It is our pleasure to be of servce to you. Our hotel is the first international hotel in the city with fantastic river view and excellent service. We are doing every effort to make you feel like home with us. Your comments and recommendation motivate us a lot. We... More 

Lillehammer, Norway
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2016

The rooms were of high class and had exciting glass walls between the bedroom and the shower room. It did not cause any trouble, just some excitement. You feel welcome from the very first step out of the car. The service is excelent and so is the culture of arts in ice and resturants with non english speaking waiters. No,... More 

Helpful?
1 Thank aaseknudsen
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear aaseknudsen, Thank you very much for sharing your experience. We are glad that you are happy during your stay with us. We do look forward to welcoming you back in the near future. More 

Toulouse, France
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 May 2016 via mobile

Check in and out were easy and quick. Breakfast was very good and diverse. Excellent fitness and spa center with a lot of equipment. Room was ok, bathroom was a bit outdated. Attached photo is the view from 18th floor...

Helpful?
Thank Guillaume V
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Guillaume V, Thank you for staying with us during your visit to Harbin. Our hotel has operated successfully with good reputation for 16 years, famous for the prefessional service and better view of Songhua River. It is our great pleasure to be of service to you. We do look forward to welcoming you again in the near future. More 

Bangkok, Thailand
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 May 2016 via mobile

I stayed a night in Shangri-la Harbin, general speaking very nice hotel and location. Thanks Conciergue Hubertus and Hostess Sue with the information of the city Front desk staffs very kind and fast as well. Lobby bar nice and Hostess cared very well. Shang Palace restaurants plenty delicious Chinese local food and I was cared very well too.

Helpful?
Thank Carlos Eduardo S
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Carlos Eduardo S, Thank you very much for sharing your experience. We are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. Your comment is indeed a good motivator for us and we will share it with all our staff. We look forward to serving you again in... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A best business hotel in Harbin. It boasts a picturesque window view of the Songhua River. It is a 15-minute drive from an over-a-century Central Street featuring the Continental architecture, and from the Sun Island rated as a National 5-A Tourist Attraction. It is a 45-munite ride from the city’s international airport and 20 minutes from the railway station.The Hotel has 404 rooms with a spectacular view out of the river-facing windows, especially in icy and snowy winters. The rooms are finely decorated and fully equipped with free broadband internet access. The rooms are extremely clean and well maintained. The Hotel is well-known for its market-leading cuisines in its Chinese and Western restaurants. The Chinese restaurant serves Cantonese and local foods. The Coffee Garden caters international buffets, à la cart foods and beverages. In-room dining runs 24 hours. A vegetarian menu is available in all the outlets. Singing is performed in the Lobby Lounge every night. The hotel is really proud of its unparalleled catering services as well as its excellent banquet and conference facilities in the city. The hotel has a health and fitness centre, a business centre and a sundry shop. It also provides services like massage, air ticketing, laundry and limousine transport and parking. A waterfront park which stretches about 2-km is a few steps from the hotel. There you can enjoy a pleasant walk as well as a morning workout. An internationally acclaimed brand, professional service and hospitality philosophy will be an assurance of a high-end business traveler. ... more   less 

Additional Information about Shangri-La Hotel Harbin

Address: No.555 Youyi Road, Daoli District, Harbin 150018, China
Region: China > Heilongjiang > Harbin
Price Range: €135 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel Harbin 4.5*
Number of rooms: 404
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Also Known As:
Shangri La Hotel Harbin
Shangri La Harbin
Hotel Style:
#1 Luxury Hotel in Harbin
#8 Best Value Hotel in Harbin
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Harbin staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“river view”
 of 5 bubbles 204sparshg, 3 Sep 2016 | Read review
“A chose a high floor for a quiet stay.”
 of 5 bubbles Z2527OGdavidw, 22 Aug 2016 | Read review
“Choose a room for a beatiful view on the front site”
 of 5 bubbles aaseknudsen, 9 May 2016 | Read review
“Ask for a river view and enjoy the sunset;)”
 of 5 bubbles 458elhamg, 22 Apr 2016 | Read review
“Rooms with a view of the frozen river are very nice”
 of 5 bubbles travelbyRosie, 19 Mar 2016 | Read review
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