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I stayed for 2 nights as part of a weekend break, we selected this new modern hotel as it got good reviews and as an IHG Reward member I know the service is very good. I made the reservation through CTrip and contacted IHG Rewards...More
Response from Hanson Z, Marcom Coordinator at Crowne Plaza Harbin SongbeiResponded 12 August 2018
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Harbin Songbei.
I would like to start by apologizing to you for the inconveniences you faced during your stay.
As you mentioned about...More
We stayed here for one night in April during a visit of northern China. The service is always excellent and the room is clean. The hotel also has mini robot that walked around the building to assist customer basic needs. It is a bit far...More
Response from Hanson Z, PR coordinator at Crowne Plaza Harbin SongbeiResponded 7 April 2018
Dear guest, thank you for your feedback! Robots Bingbing and Manman are very honored to serve you as our dear customer. We are committed to offer our best service to our dear guests. Our hotel is located at the center of Wanda City with one...More
I booked 2 rooms at the hotel, one for myself and the other for my colleagues. The hotel is decently located with much to do in the surrounding areas. Check in was a breeze and the young man was very kind. Not only did they...More
We spent ten nights at the Crowne Plaza during our recent trip to Harbin. Generally, we were not disappointed by the hotel. The room was nice and the attendants were all efficient and respectful. The buffet breakfast offered a good amount of variety. My wife...More
Response from Hanson Z, marcom at Crowne Plaza Harbin SongbeiResponded 16 July 2018
Thank you so much for having stayed with us and taken the time to share your feedbacks.
We are sincerely delighted to hear that you had such a lovely time here and appreciated our services & facilities.
For the lake of the property，sorry...More
Polite and helpful staff, clean rooms, and nice location in the “new” area of the city. Minutes to the Wanda Mall, boasting the largest indoor snowboard/ski facility in China.
Would recommend, especially if you’re looking to lock in those IHG points.More
Thank John L
Response from Hanson Z, Coordinator at Crowne Plaza Harbin SongbeiResponded 4 June 2018
Thank you for chosing Crowne Plaza and taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. Out hotel is located at the center of Harbin Wanda City where is nearby Wanda Mall...More