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Crowne Plaza Harbin Songbei

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Traveller (22)
Room & Suite (29)
Dining (6)
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Overview
  • Excellent60%
  • Very good23%
  • Average4%
  • Poor9%
  • Terrible4%
Travellers talk about
“spacious room”(2 reviews)
“wanda mall”(2 reviews)
“ice snow”(2 reviews)
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AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Restaurant
Airport Transportation
Room Service
4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (21)
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1 - 5 of 13 reviews
Reviewed 5 April 2018 via mobile

We stayed here for one night in April during a visit of northern China. The service is always excellent and the room is clean. The hotel also has mini robot that walked around the building to assist customer basic needs. It is a bit far...More

Thank babyoscar530
Response from Hanson Z, PR coordinator at Crowne Plaza Harbin SongbeiResponded 7 April 2018

Dear guest, thank you for your feedback! Robots Bingbing and Manman are very honored to serve you as our dear customer. We are committed to offer our best service to our dear guests. Our hotel is located at the center of Wanda City with one...More

Hotel's Favourite
Reviewed 5 March 2018

The combination of this hotel and the Ice festival made our 3 days in Harbin a wonderful and memorable experience. Stayed here over the spring festival. Location very good, 5 minutes walk to the huge Wanda Plaza complex, shopping mall and mini ice sculptures. We...More

Thank sjfguru
Response from Hanson Z, PR coordinator at Crowne Plaza Harbin SongbeiResponded 5 March 2018

Dear Sjfguru Thank you for choosing Crowne Plaza Harbin Songbei, we are so happy that you enjoy the stay with us. We will continue work on providing high quality service to all our guests. We look forward welcoming you back again.

Reviewed 25 March 2018

friendly staff; great hospitality also from Robot Robert; breakfast top, combination of fresh Chinese cuisine and international dishes; stunning suite; when you are planning to visit Harbin do not hestiate to book this hotel

Thank siebet2016
Response from Hanson Z, PR Coordinator at Crowne Plaza Harbin SongbeiResponded 26 March 2018

Thank you for your visiting and sharing your feedback with us. We are honored to serve you and pleased to hear you enjoyed you stay with us. We are looking forward to your visiting again.

Reviewed 7 March 2018

This hotel was one of the biggest disappointments. Check in was slow, rude and incompetent. We got given the wrong room and had to change, then our room heating would not work so they apparently sent the engineer up, but they didn’t and I had...More

Thank Dajiahao
Response from Hanson Z, PR Coordinator at Crowne Plaza Harbin SongbeiResponded 8 March 2018

Thank you for your feedback. We have taken your comments and informed related departments for improvement. We will take immediate action to ensure improvement on service. We do look forward to being of service to you again in the near future.

Reviewed 10 February 2018

Enjoyed our stay; it's clean & comfortable. However, the rooms are way too hot & it's impossible to moderate the temperature. Enjoyed the 'robot room service'. Concierge staff are helpful but not always able to understand English.

Thank belamiep
Response from Hanson Z, PR Coordinator at Crowne Plaza Harbin SongbeiResponded 13 February 2018

Thank you for choosing Crowne Plaza Harbin Songbei and we appreciate your comments. We are so happy you enjoy the stay with us, we will continue work on providing high quality service to all of our guests. We loo forward welcoming you back.

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$75 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Harbin
#55 Best Value Hotel in Harbin
Room types
Suites
Details
Price range
US$75 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Harbin
#55 Best Value Hotel in Harbin
Room types
Suites
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Traveller (22)
Room & Suite (29)
Dining (6)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"rooms viewing the Wanda shopping center"
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"The higher the better, especially for the views and the lack of noise."
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"Some rooms have bath tub, others don't, so ask for it if you want a bath tub."
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"In winter, rooms will be hot. Ask for a fan on check in before they run out of stocks."
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