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Renaissance Sanya Resort & Spa

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Traveller (1141)
Room & Suite (241)
Pool & Beach (143)
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Overview
  • Excellent59%
  • Very good27%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“star fish market”(19 reviews)
“star anise”(16 reviews)
“bowling alley”(11 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Additional information
Offers from Renaissance Sanya Resort & Spa
Special Offer: Member Rates
Hotel packages
Hotel deals
Offers from Renaissance Sanya Resort & Spa
Special Offer: Member Rates
Hotel packages
Hotel deals
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Reviews (632)
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323 results
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11
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161
96
40
15
11
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All reviewsstar fish marketstar anisebowling alleykids clubhaitang baystarfish marketprivate beachred star restaurantbreakfast buffetchinese restaurantseafoodgrand oceanlagoon poolwide selectionshuttle busf bhuge hotel
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1 - 5 of 323 reviews
Reviewed 1 week ago

It's a grand hotel, but didnt feel like a Marriot. But anyway, the price is low, so lower your expectations as well. The hallways to the rooms are dirty, the room given to us is very far, not cozy at all. The food service at...More

Thank Wendy V
Reviewed 3 weeks ago via mobile

Advantages: * very good f&b offers, reasonable prices on wines and beers * spacious room * welcoming smiling hostess at add. * very good breakfast offer. * nice&green hotel area. Disadvantages: * rooms need renovation. A piece of wall crashed into a bathtub at 5am...More

1  Thank Rodion746
Reviewed 3 May 2018 via mobile

We were very disappointed about this visit.... the bathroom was dirty and mouldy, the wall in the toilet area looked like they had not been cleaned for 6 months.... the service at the restaurants and bars was certainly not up to standard. I honest feel...More

1  Thank Ashley P
Reviewed 26 March 2018 via mobile

In general it's an ok hotel, but probably one of the worst Renaissance I have ever stayed. The hotel itself is good, decent rooms. Nice pools, nice beach too, even though the ocean is too rough to swim in. The service is very disorganized. The...More

Thank xc813
Reviewed 15 January 2018 via mobile

Stayed here recently for business and can honestly say this is the worst hotel experience of my life. I am a regular business traveler and have never come across such poor service. Nothing in the hotel functions properly, rooms are not cleaned to any basic...More

2  Thank MeghanGallagher
Response from RenaissanceSanya, Director of operations at Renaissance Sanya Resort & SpaResponded 17 January 2018

Dear Ms. Gallagher Thank you for taking the time to share your experience staying at our resort. We sincerely apologize for the absolutely failing your basic expectations. You certainly have every right to be extremely disappointed. We acknowledge that we have many areas for improvement...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Beachfront
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Tennis Court
Details
Price range
US$75 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#13 Top resorts Hotel in Sanya
#25 Spa Hotel in Sanya
#26 On the Beach Hotel in Sanya
#28 Luxury Hotel in Sanya
#32 Best Value Hotel in Sanya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$75 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Sanya
#8 Business Hotel in Sanya
#13 Top resorts Hotel in Sanya
#25 Spa Hotel in Sanya
#26 On the Beach Hotel in Sanya
#28 Luxury Hotel in Sanya
#32 Best Value Hotel in Sanya
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1141)
Room & Suite (241)
Pool & Beach (143)
Dining (56)
Family and Play Areas (13)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Nelson G
29 July 2017|
AnswerShow all 2 answers
Response from RenaissanceSanya | Property representative |
Dear Mr. Nelson G Thank you for the inquiry. The package is for the Grandparents+Parents+kids and it comes with 2 rooms already. Otherwise it would be very crowded even in our spacious room. You may like to book directly... More
0
Votes
Emelie CY C
Hi there. I was booked 2 bookings through online travel agent -Expedia under name Ms. Cheung Ching Yi & Ms. Chan Hau Yee for 3 days 2 nights. Could you remark that we would like to request **connecting room** on non smoking floor with higher floor and nice view. Base on our booking we did not included the Breakfast and internet access. May I know any promotion upgrade to nice room such as executive floor or others? Cause we would like to include both with nice price if possible. This is our first time travel to Sanya therefore we don't have any ideas and plans, hope you can provide more information us I do appreciate it. By the way, how long does it takes from airport to hotel ? Any transportation suggestion? If I take a taxi how far and how much for that? Since I search on website shown hotel do have shuttle bus is it free or pay extra charges? Also when I go to downtown by hotel shuttle is there any charges? If lovely that send me the timetable of bus schedule.
3 June 2017|
Answer
Response from RenaissanceSanya | Property representative |
Dear Ms. Emelie CY Our apology that for some reason, your inquiry did not reach us in time. I understood that we did not exceed your expectation. we have sent a private message to you and look forward to hear from you... More
0
Votes
Room Tips
"best view and quiet floor"
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"best views"
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"Rooms higher up will have a much better view"
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"Higher floors, better views!"
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