We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I had no idea how beautiful this hotel was! What a complete shock when I arrive to see the lush green Gardens and beautiful fountains. It was so peaceful and relaxing there I can't believe it. It's even more beautiful at night with the lighting...More
Review collected in partnership with Conrad Hotels & Resorts
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
The hotel was fabulous. The best part was the level of service from the staff. They were always friendly, happy to see you and extremely helpful with any needs. Not one employee was unfriendly or not helpful. They would figure out how to help whatever...More
1 Thank Anu P
Response from Richard G, General Manager at Conrad Sanya Haitang BayResponded 30 August 2017
The rooms are gorgeous, there are big and comfortable. the carpets are dirty, they must be changed or cleaned .We were three people in the room and they only put one towel in the bath room we also had to call because the control of...More
Thank Andreina Z
Response from kenry n, 总经理 at Conrad Sanya Haitang BayResponded 15 January 2018
Dear Value guest,
Many thanks for your comments on our hoteland i am sorry to learn that your stay experience was impaired by many points and rest assured my team has already sorted this out.
Looking forward to beign of service you again one day...More
Had a wonderful stay at the Conrad. The rooms are gorgeous and the staff are really helpful as you would expect from such a property. The resort was very quiet and we hardly saw any guests. The restaurants looked closed when we approached but there...More
Thank Sue L
Response from Richard G, General Manager at Conrad Sanya Haitang BayResponded 3 November 2017
Dear Sue L,
Many thanks for your comments on our hotel and I was glad to hear how much you enjoyed your stay in our tranquil resort.
Sorry to learn that your breakfast experience was impaired by a repeating CD player and rest assured my...More
The Conrad is luxurious with a beautiful lobby and nice gardens. Even our standard room and bathroom was huge albeit a little worn out but still very nice. I loved the pool by the sea the most. It's bigger than it looks and great for...More
1 Thank Jessica Y
Response from Richard G, General Manager at Conrad Sanya Haitang BayResponded 24 April 2017
Dear Jessica Y,
Thank you for your review of your recent stay at our hotel. We value the feedback.
I was glad to read how much you enjoyed the gardens, swimming pool, beach and the food. This is what holidays should be about.