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The Ritz-Carlton Sanya, Yalong Bay

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#3 of 1,316 Hotels in Sanya
Certificate of Excellence
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1 room 2 adults 0 children
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The Ritz-Carlton Sanya, Yalong Bay
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1,574 Reviews from our TripAdvisor Community

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Showing 215: English reviews
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Reviewed 3 weeks ago via mobile

The staff are really nice and friendly, hotel facilities are suitable for families traveling with kids. We spent good time. However, there are always small little things to share...... The housekeeper who did cleaning for room #1216 on the 5th Feb. was really nice, left a note as I forgot the cash in the room. We really appreciate it. Called...

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Helpful?
Thank Yao W
shanghai, China
Reviewed 3 weeks ago

first time in sanya, best choice of Ritz in yalong Bay.Enjoy the beach all the day.Kids and old are all love in it. Wish more type of food in the hotel, that we can stay in hotel all the vacation! I will choose Ritz in yalong Bay next trip.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 577leiz
Sydney, Australia
Reviewed 3 weeks ago

As background, this is not our first time to Hainan and nor is it our first time travelling to China. We were travelling as a couple, with my wife pregnant in the final trimester. We were therefore seeking a quiet but luxurious, stress free escape for the holiday season. Last point of reference is that I am a Ritz Carlton...

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Helpful?
1Thank OzCol1981
Management response:

Dear Mr. OzCol1981, Warmest Greetings from The Ritz-Carlton Sanya, Yalong Bay! Thank you very much for taking time out of your busy schedule to share with us your constructive feedback and comments on TripAdvisor. We are most apologetic for the inconvenience caused by the group event and the inconsistent service you and your wife experienced during the stay. I can...

Hong Kong
Reviewed 19 January 2017

We were really looking forward to this trip, given the raving reviews we were reading on Tripadvisor. We had high expectations that unfortunately were not met. After 5 days here, we left feeling disappointed and irritated rather than relaxed and energized. Let's start with the positives first. - Over the course of our stay, we found certain individuals who went...

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Helpful?
Thank hungryforrice F
Management response:

Dear Mr/Mrs hungryforrice F, Thank you very much for taking your valuable time sharing your stay experience with us. I sincerely apologize for the inconvenience caused by the large event we held during your stay. We should indeed have informed you in due time about the scope of that event and its undesirable consequences on the availability of some of...

China
Reviewed 7 January 2017 via mobile

Went before Christmas break, overall experience is above average . Kid club main activities for below 7/8 years kids, attended turtle feeding lesson but disappointed to find only showing PPT. Breakfast is good but when pack and smoker smomjng opening in front of kids it can be unpleasant. Food hotel is generally expensive can go nearby or delivery for more...

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Helpful?
Thank XJH-DT
Management response:

Dear valued guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback and comments with us. I am glad to know that overall you had a great experience in our resort. To provide each guest with genuine care and comfort and to make sure each of our guest has a wonderful...

Shanghai, China
Reviewed 7 January 2017

Service at this Ritz Carleton was probably the best I have ever experienced at a hotel. We received hand written notes from room attendants. The service personnel at the VIP restaurant (many of them interns) in our wing were super friendly and attentive. The hotel manager who I ran into several times in the lobby asked for honest feedback. The...

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Helpful?
Thank yi57an
Chicago, IL
Reviewed 30 December 2016

Beautiful hotel and great facilities but most of the staff seemed to be young interns with little or no training or supervision. I`m not blaming them since they were all enthusiastic but at the prices we were paying you expect better. This is a management issue which should be addressed. 95% of the guests are mainland Chinese so maybe they...

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Helpful?
1Thank Hammy59
Management response:

Dear valued guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback and comments with us. I am glad to know that you had a good time in our resort and would like to sincerely apologize for the imperfect stay that you experienced at The Ritz Carlton Sanya, Yalong Bay. Your...

Hong Kong
Reviewed 28 December 2016

We took our 2 years old girl to ritz-carlton yalong bay for 3 nights and had wonderful time. all staffs including house keeping are friendly. We booked the club lounge room and had most of our meals in the lounge. Food there is OK. the only problem is fewer food for our little one. ps. the air conditioning in the...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank yachuanx
Management response:

Dear valued guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback and comments with us. I am glad to know that you had a wonderful time in our resort and our ladies and gentlemen provided you and your family with exceptional service. We really appreciate for your recognition, especially for...

Hong Kong, China
Reviewed 5 December 2016

The area of Yalong bay is beautiful and it is easy to get around by any transportation. Hotel provides a central location as well as peace and quiet, a combination not easy to fulfill! We met the general manager by chance while we strolled around and he was most friendly!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank tsefangbarryb
Management response:

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied stay with us. We really appreciate your recognition for our resort and the environment, and it was nice to have...

nanjing, China
Reviewed 29 November 2016

Very quirky accommodation in Ya Long pay . It's a cultural centre as well as a hostel. Great price! Good wifi and nice airy dorm in very hot weather. Kitchen a little untidy people using it didn't wash up after themselves but well-equipped. Location good with excellent connections to and from the airport and bus terminal. Area not the safest...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 312liangc

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Region: China > Hainan > Sanya > Yalong Bay
Price Range: €225 - €339 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
Hotel Style:
#2 Business Hotel in Sanya
#3 On the Beach Hotel in Sanya
#3 Spa Hotel in Sanya
#3 Family Hotel in Sanya
#3 Luxury Hotel in Sanya
#9 Romantic Hotel in Sanya
#47 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Sanya, Yalong Bay staff and other travellers.
4 questions
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Woodland Hills
over a year ago

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Questions? Get answers from The Ritz-Carlton Sanya, Yalong Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a seaview”
 of 5 bubbles Pugwash1968, 2 Oct 2016 | Read review
“Upgrade to Oceanfront room. We had the fifth floor and it was terrific.”
 of 5 bubbles JoeMortNYC, 18 Sep 2016 | Read review
“Book as close to the lobby as possible, and avoid the 10-15 min walks, or have the conceirge staff point you in the wrong direction...”
 of 5 bubbles JerryL301, 7 Sep 2016 | Read review
“Ocean rooms have a stunning view. First floor lagoon rooms are nice too with a walkout deck and connects to common pool.”
 of 5 bubbles JJC246, 8 Jul 2016 | Read review
“All rooms are the same square footage. However they are all to a high standard. Rooms away from the lagoon pools tend to be quieter.”
 of 5 bubbles pooh60, 15 Jun 2016 | Read review
5 of 5