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I visit the place couple years ago, I makes a reservation through the travel agency in Taiwan, when I arrived during the night, I was impressed by the hotel entrance, the ceilings are three or four floors height, and the wind just gently went though...More
never again!!! sit on the terrace and enjoy the coffee the sunshine and the ocean without warning the Gardinen spray poison. Look my picture The management do not stop them to spray prison. unbelievably rude and reckless.More
Thank alfonso m
Response from Guest S, Manager at Sheraton Haikou HotelResponded 9 April 2018
Thank you so much for your review and sharing your experience with us. We appreciate your valuable comments regarding management as your comments is the key to our continuous improvement. Thank you again for taking time to review us and we are certainly looking forward...More
We booked 2 rooms for extended stay through a third party booking service because the SPG app is buggy and wouldn’t let me book the rooms easily. The rooms include breakfast buffet and was a higher price to reflect this. When arriving at the hotel...More
Response from Guest S, Guest Relations Manager at Sheraton Haikou HotelResponded 19 February 2018
Thank you so much for your review and sharing your experience with us. We appreciate your valuable comments. As your comments is the key to our continuous improvement. Thank you again for taking time to review us and we are certainly looking forward to welcoming...More
Came to attend the 2 days annual workshop and meeting of PREBIC 2017. Found it a very beautiful hotel with very good hospitality by the staff. The beach is so close and seem to be a part of hotel. Really enjoyed my time spent here...More
This stay indeed gave us a lot of happiness . I had a great time playing with my family and friends at the beach which the resort was located at and it is belonging to the resort privately, the atmosphere of the resort was really...More
Management response:Responded 9 August 2017
Thank you so much for choosing Sheraton Haikou Hotel, while you’re travelling to Haikou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again.