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Sheraton Shenzhen Futian Hotel

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Sheraton Shenzhen Futian Hotel
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845 Reviews from our TripAdvisor Community

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Showing 273: English reviews
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Reviewed 1 week ago

large comfortable room, excellent gym, extensive buffet breakfast. Ideal location as just a couple of stops from Lok Ma Chau MTR border crossing, and also close to Shenzhen Concert Hall. I did go afterwards to Macau. The Shekou ferry terminal appears to be right by the Shenzhen Metro station of that name. Typical of China, they've moved the ferry pier...

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Helpful?
Thank Paul J
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Paul J, greetings from Sheraton Shenzhen Futian Hotel! It is our pleasure to be at your service recently and your cosntructive feedbacks are much valued. Thank you very much. Our hotel is located above metro station The Convention and Exihibition Center in the CBD area of Shenzhen City, and it is only two metro stations away form Futian Check...

Israel
Reviewed 1 week ago

Great location for business in Shenzhen. Reception was a tad slow but otherwise everything was great. Large rooms, nice breakfast, good exercise facilities. A very pleasant stay. Internet worked well. The staff in the second floor Havana bar were especially excellent! Thank you all!

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Helpful?
Thank levtahor
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear levtahor, Hi! Thank you for choosing Sheraton Shenzhen Futian Hotel and hope you had emjoyed your stay with us. While we are glad to learn that hotel room facility, food&beverage service have met your expectation, your feedbacks concerning reception service efficiency is well noted and will be shared to related department for reference. Thank you again and sincerely look...

Billingshurst, United Kingdom
Reviewed 1 week ago via mobile

Staff accommodating Well located for downtown Breakfast goon Western /Chinese buffet Metro very nearby 2 lines Visiting a number of factories in Shenzhen Normally stay in longhua district as many suppliers have moved out from downtown No western hotels up there as yet So normally stop in the shint u

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Helpful?
Thank anotherqualitymeal
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Valued Guest, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for spending your valuable time to share with us your staying feedbacks. We are pleased to know that hotel's location has brought you convenience during your business trip in Shenzhen. Hope to continue the opportunity to be at your service in the future.

Taipei, Taiwan
Reviewed 1 week ago

I'm a frequent business traveler to Shenzhen, average once or twice a month. I've stayed in a number of hotels and I'd rank Futian Sheraton as the top choice. Location is unbeatable, 5~10 walk to the Coco Park (best restaurants & bars), right on multiple subway lines and most important of all, the service. There are no better locations for...

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Helpful?
Thank ToneTone88
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear Tone Tone88, greetings from Sheraton Shenzhen Futian Hotel! Thank you for taking the time to share your very nice comments on TripAdvisor. We are much glad to learn that you had a great experience during your stay, especially at Club Lounge and Mezzo Italian Retaurant. As a hospitality industry, we would like you to know that it has been...

Reviewed 2 weeks ago via mobile

Schedules of our stay were great ! Room has been upgraded to a nice Suite. Staff stationed at check in counter was friendly and helpful as well. SPG Club Lounge of their hospitality were impressive too ! I would taking opportunity to express my Thankfulness to Miss Manageress, Hillary as well as her colleague Candy for their warm and care...

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Helpful?
Thank parac2014
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear parac2014, Hi! It was a great pleasure having you with us at Sheraton Shenzhen Futian Hotel recently and thank you very much for your kind comments. We are glad to know that hotel check-in and club lounger service have met your expectation. It will be my pleasure to pass on your kind words of appreciation to our associates Hilllary...

Hong Kong, China
Reviewed 3 weeks ago

We stayed at this hotel for three nights to celebrate the Chinese New Year. The family package rate is a good deal, and the room is upgraded to a suite. The staff in the club lounge are very nice and helpful. Their hospitality makes us feel like home.

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Helpful?
Thank TylerSun
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear TylerSun, hi! Thank you very much for kind comments at TripAdvisor. Hope you had a pleasant Chinese New Year celebration at our hotel! Besides family package, there are also romantic package and dinner package available for your choice. We hope to continue to be your service on many more occasions.

Hong Kong, China
Reviewed 3 weeks ago

This hotel has nice exteriors and a grand lobby area. We arrived on 29/01/17 and it took less than 5 minutes for check-in. The room was nice and clean. The window view was great. The room was spacious and the sofa was very comfy. The location of the hotel was great. We could reach the Convention and Exhibition Center Metro...

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Helpful?
Thank cnhhk
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear cnhhk, warm greetings from Sheraton Shenzhen Futian Hotel! We appreciate you taking time to share with us your staying experience at TripAdvisor, and while we are pleased to know that you have felt satisfied with hotel facility, location and overall service, we appologize for the unplesant experience you mentioned. Please be assured that your constructive comments have been shared...

Reviewed 3 weeks ago via mobile

Really a 5 star quality hotel. Clean and modern. I stayed in a very large modern room. Breakfast buffet same quality and choice as at other 5 star hotels. Gym on 9th floor in East tower. Very nice gym. I was at the gym at 7am in the morning and it was not busy (only 5 people) so I had...

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Helpful?
Thank SL Y
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear SL Y, warm greetings from Sheraton Shenzhen Futian Hotel! It is our honor to be at your service on your trip in Shenzhen, and your kind comments are much appreciated. We are very pleased to learn that hotel facility and location have won your recognition. We sincerely look forward to your next stay with us!

Shanghai, China
Reviewed 4 weeks ago

stayed in the hotel for around one week for business. went to their gym frequently and impressed by the coaches and facilities there. Maybe best hotel gym in Shenzhen. From check in/out, warmly taken care of by FO/Lounge lady Iris Li, who is sweet and experienced. It would be a nice journey if I could stay in this hotel in...

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Helpful?
Thank zhengyujerryli
Joanna-ssf, 经理 at Sheraton Shenzhen Futian Hotel, responded to this review

Dear zhengyujerryli, warm greetings from Sheraton Shenzhen Futian Hotel! We are glad to know that hotel gym service, FO&Club Lounge service have met your expectation during your trip in Shenzhen, it is our honor to be at your service and your kind comment is much appreciated. We sincerely look forward to next stay with us in the near future.

Hong Kong, China
Reviewed 10 January 2017

Stayed at this hotel over the New Year for three days. Check in and Check out went very smoothly. Reception staff very friendly and spoke good English. As an SPG Gold member got recognised and was given an upgraded room and late check out. Room was great, had free wifi, was very clean, walk-in wardrobe, comfortable bed and a large...

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Helpful?
Thank bmcburn
Joanna-ssf, Manager at Sheraton Shenzhen Futian Hotel, responded to this review

Dear bmcburn,warm greetings from Sheraton Shenzhen Futian Hotel! Thank you very much for your nice review, sharing with us your staying experience at Tripadvisor. We are very glad to learn that hotel check-in and out service, room facility and convenient location have met your expectation, and we all look very much forward to welcoming you back to your home away...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and directly access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. ... more   less 

Additional Information about Sheraton Shenzhen Futian Hotel

Address: Great China International Exchange Square, No.1 Fuhua Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: €127 - €242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Shenzhen Futian Hotel 5*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Travelocity, Cheap Tickets, Ctrip TA, Priceline, Hotels.com and Agoda so you can book your Sheraton Shenzhen Futian Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Shenzhen
Shenzhen Sheraton
Hotel Style:
#12 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#17 Luxury Hotel in Shenzhen
#46 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Shenzhen Futian Hotel staff and other travellers.
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Questions? Get answers from Sheraton Shenzhen Futian Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“back of the hotel would be quieter - overlooking the outdoor pool, rather than busy roads.”
 of 5 bubbles , 14 Feb 2017 | Read review
“Stay in West Wing if you use the Sheraton Lounge service. Stay in East Wing if you use the gym.”
 of 5 bubbles ToneTone88, 13 Feb 2017 | Read review
“Easy access using MTR. Just use exit D at Grand Opera Station.”
 of 5 bubbles TomY736, 3 Dec 2016 | Read review
“Rooms south west only. Lobby is cold and like a gymnasium. Not friendly.”
 of 5 bubbles scottym661, 27 Jul 2016 | Read review
“There are east wings and west wings in this hotel.”
 of 5 bubbles tim7482016, 21 May 2016 | Read review
5 of 5