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The St. Regis Shenzhen

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#18 of 2,671 Hotels in Shenzhen
Certificate of Excellence
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The St. Regis Shenzhen
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239 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Cupertino, California
Reviewed yesterday NEW

I'll start with the positive side. The room is nice, it's on par with other hotels of this class. Everything could be conveniently controlled via an iPad. Although I want to point out that it does not have Japanese toilet, which is something I would expect for this class of hotels. But I can live with it. Gym and poor...

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Helpful?
Thank DonkeyRanRan
Woodside, California
Reviewed 1 week ago

I felt like I was floating in the clouds in the two floor suite which was assigned to me (upgrade at no extra charge!). The floor to ceiling windows framed breathtaking views of Hong Kong and Shenzen. Now I know what royalty must feel like! The only downside was that the individuals at the concierge desk were less than friendly...

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Helpful?
Thank Beth K
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear Beth K, Thank you for taking the time to provide us with the feedback about your stay with us. Thanks for your kind words about our room facilities and we apologize for the inconveniences you went through at our hotel. We will continuously ensure that proper training is provided to our associates and we hope to welcome you back...

Reviewed 2 weeks ago

the room is really small and the space within the room is not well organized, i often feel awkwardly cornered in the room. the lavabo is really small like 3-star hotel. there is not enough space to hang my clothes. the room. there is no coffee machine in the room. there is no coffee machine in the room. there is...

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Helpful?
Thank wenchao c
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear wenchao c, Thank you for sharing your experience on your recent stay. We apologize that you did not have a pleasant and relax ambience during your stay. Your personal comment of your room facilities has been updated in your profile, moreover, hotel will ensure that provide our associates related training. We hope to welcome you back to the Hotel...

Las Vegas, Nevada
Reviewed 2 weeks ago via mobile

We visited from Hong Kong for 1 night in November, having moved to HK from Europe 7 years ago we were keen to experience driving to China and exploring the city. The St Regis building is impressive, the second tallest building -it can be seen from well before you cross the boarder. Lobby is on the 96th floor with great...

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Helpful?
Thank hiltoncharlie
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear hiltoncharlie, Thank you for taking time to feedback about your stay with us. Thanks for your kind words and we apologize for the inconveniences you went through at our hotel. We will continuously ensure that proper training is provided to our associates and we hope to welcome you back to The St. Regis Shenzhen at the soonest, and we...

Reviewed 25 October 2016

Went to Shenzhen for CTBUH conference. The KK100 building is amazing wiht the bar on the 100th floor and ability to see the roof structure it was amazing. the rooms were good, although needed some snagging of some of the finishing details (i am in construction so i may be a hard marker). overall great would recommencement it to any...

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Helpful?
Thank Daniel J
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear Daniel J, Greeting from sunny Shenzhen and thank you for your kind words. We are very proud to have made your stay a pleasant one and looking forward to welcoming you back with us and enjoy our bespoke service not only in our Decanter but also other parts at The St. Regis Shenzhen. Stay Exquisite.

Shanghai, China
Reviewed 22 October 2016

I recently spent three nights at the St. Regis, Shenzhen, and really enjoyed the experience. I particularly appreciated the welcoming upon arrival and the very friendly checkin. The rooms are wonderful and the personal butler service available 24/7 makes a big difference. I particularly enjoyed the complimentary free-flow fresh tea/coffee service in the room. I had the opportunity to personally...

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Helpful?
Thank StephaneRiviera
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear Stephane, Thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We are very proud to have made your stay comfortable and looking forward to welcoming you back with us at The St. Regis Shenzhen in the future. Stay Exquisite.

Shenzhen, China
Reviewed 14 October 2016

I have stayed at this hotel one time but eaten here about a dozen times. I live in Shenzhen and take people here for breakfast whenever I have people come in from other places. On a clear day, the views are unreal, especially looking South to rural Hong Kong. The St Regis is generally usually about 50 - 100 usd...

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Helpful?
Thank Cameron W
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear Cameron W, Glad to Meet you and thank you for sharing your story with us. We are so proud to have made your stay a pleasant one. Besides the unique views and outstanding locations, we are always endeavor to provide our guest with bespoke service. We sincerely look forward welcoming your next visit in near future and. Allow Me.

Madrid, Spain
Reviewed 14 October 2016

Amazing Hotel ! No doubt that every time I go to Shenzhen I stay at to this Hotel ( already 5 times). Only comment: staff should improve their english, many times really diffuclt to let them understand what I was asking

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Helpful?
Thank Joaquin N
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear Joaquin N, Nice to meet you and thank you for your comments . Sincerely apologize for the inconvenience of our associate’s communication skills. We will ensure that provide our associates related training and hope to welcome you back to the Hotel soonest, to have a memorable experience and enjoy our bespoke hospitality experiences. Allow Me.

Hong Kong, China
Reviewed 8 October 2016 via mobile

Stayed here as part of a business trip and it's a very impressive hotel taking up the top floors of one of Shenzhen's tallest buildings. Bars, lobbies, atrium, public areas are wonderfully designed and have wow factor. Loved the room which had green views of the Hong Kong border, Luohu business district and morning sun. It was a larger suite...

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Helpful?
Thank ShanghaiDeco
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear ShanghaiDeco, Nice to meet you and thank you for sharing your experience on your recent stay with us and your compliment is very much appreciated. We apologize for the inconveniences you went through at our hotel. For the butler service part, we will continuously ensure that proper training is provided to our associates and we hope to offer a...

Reviewed 29 September 2016

The ambience and design of this hotel is really cool. Being a PT member, I get upgrades in most hotels, but the duplex suites here are amazing and enables both business meetings and privacy. Service is flawless and the only negative I found this time was slow internet connection and perhaps too loud music in the bar early evening

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Helpful?
Thank Lars E
TheStRegisShenzhen, General Manager at The St. Regis Shenzhen, responded to this review

Dear Lars E, Nice to meet you and thank you for sharing your experience on your recent stay with us and it is really delighted that you enjoy our duplex suites. We apologize for the inconveniences when you were experiencing our internet service. We are paying efforts to improve the internet environment. We also have a IT technician on duty...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The St Regis Shenzhen occupies the 75th to the 100th floor of the Kingkey100 Building and commands only the impressive views from each of it's elegant guest rooms and seductive facilities. Located in the heart of the Luohu district in the successful Special Economic Zone, this exclusive urban hotel is the tallest St Regis in the world. With 290 beautifully appointed guest rooms, 2100 sqm of luxurious meeting space, the choice of 5 exquisite restaurants and bars plus a state of the art exercise room, 28m lap pool and the Iridium Spa, staying at the St Regis Shenzhen is an experience beyond expectation. ... more   less 

Additional Information about The St. Regis Shenzhen

Address: 75-100F Jingji 100 Building, No.5016 Shennan East Road, Luohu District | No.5016 Shennan East Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen
Price Range: €244 - €511 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Shenzhen 5*
Number of rooms: 290
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Shenzhen
#7 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#18 Luxury Hotel in Shenzhen
#57 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Shenzhen staff and other travellers.
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Questions? Get answers from The St. Regis Shenzhen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors, avoid the night club on top floor.”
 of 5 bubbles DonkeyRanRan, 8 Dec 2016 | Read review
“when you eat at the italian restaurant , talk to the cook , he will do whatever you like , even if not on the menu”
 of 5 bubbles amielavi, 28 Aug 2016 | Read review
“Choose a room with a view towards Hong Kong”
 of 5 bubbles Jarrad13, 24 Apr 2016 | Read review
“Choose room and breakfast”
 of 5 bubbles 97ebrahima, 19 Apr 2016 | Read review
“Upper floors are good, but also check out the suites on the 76th floor.”
 of 5 bubbles rjarman0404, 25 Mar 2016 | Read review
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