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Grand Hyatt Shenzhen

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#5 of 2,754 Hotels in Shenzhen
Certificate of Excellence
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Grand Hyatt Shenzhen
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691 Reviews from our TripAdvisor Community

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Showing 363: English reviews
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Reviewed 2 days ago NEWvia mobile

Grand Hyatt Shenzhen is definitely THE place to stay in Shenzhen. The location is excellent with great accessibility via both public train and cab, and good walking distance to the famous Pedestrian Street. Not to forget the close proximity to many eateries, shopping centres which are just a stone's throw away from the hotel. The hotel spots the Hyatt's signature...

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Thank tmy6161
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017

We spent our Christmas eve in Grand Hyatt Shenzhen. Staff are friendly. Concierge on ground floor understand it is hard for new customers to find the check in desk, so they guided us friendly to the escalator. Upon check in, staff reconfirmed with our smoking and bedding preference before room assignment. Room is spacious with big windows, great showers, and...

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2Thank locsyk
About Hotel's Favourite Review
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear locsyk, Thank you for choosing to stay with us at Grand Hyatt Shenzhen on Christmas Eve. We are delighted to know that you had an enjoyable stay experience. We very much appreciate your compliments regarding the hotel’s facilities and the hospitality provided by our associates. Thank you for your understanding and your compliments about our customer service. We look...

A TripAdvisor Member
1 review
Reviewed 4 days ago NEW

I found my pillow was dirty with something like a footprint on it when I got back to my room at night. All I get from hotel is a new pillow case to replace the old one without any apologies. This is unacceptable for a Hyatt hotel.

Review collected in partnership with Hyatt Hotels
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Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear guest, Thank you for staying at Grand Hyatt Shenzhen. We apologize for the shortfalls you’ve experienced. This does not reflect our quality and service standards. I am sure that my colleague already liaised with you for inviting you to come back and we hope to regain your confidence in us. We look forward to having you with us again...

Hong Kong, China
Reviewed 6 days ago NEW

The buffet is really bad compared to other hotels. They charged me extra for room cleaning service! The staffs are not friendly nor helpful. I will never stay in grand jury Shenzhen again and I will not recommend this to other people. It is a really bad experience!

Review collected in partnership with Hyatt Hotels
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Thank ky20172017
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear ky20172017, Thank you for staying at Grand Hyatt Shenzhen. We were disappointed to read that your stay experience did not meet your expectations. For better improvement, we would like to personally contact you to learn more and subsequently address your concerns in person. I hope you can contact us at your convenience at shenzhen.grand@hyatt.com. I look forward to hearing...

Singapore, Singapore
Reviewed 1 week ago NEW

The Best Hotel I Ever Stayed in China I have been a Diamond member of Hilton Honors and Shangrila Golden Circle for many years, but I will certainly vote Grand Hyatt Shenzhen as the best hotel I have ever stayed in China. Not only does the hotel possess strong corporate culture of listening and incorporating customer feedback, it also has...

Review collected in partnership with Hyatt Hotels
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1Thank tanwy818
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear tanwy818, Thank you for staying at Grand Hyatt Shenzhen again and for sharing such a detailed review of your recent stay. We are glad that you had a pleasant stay experience and enjoyed the hotel facilities such as your comfortable guestroom, specious Grand Club, well equipped fitness center, multiple dining options, as well as the friendly hospitality provided by...

Xiamen
Reviewed 1 week ago

I stay two days in this hotel and its was very good property. Touch of modern with professional management team.The restaurant buffet was amazing ,the Italian restaurant was very nice too.I recommend this hotel if you need to stay in Shenzhen

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Thank Louchinese
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Louchinese, Thank you for staying with us at Grand Hyatt Shenzhen and for sharing your compliments about our facilities, our associates’ attentive service and our multiple dining options. Your recognition and recommendation are much appreciated. We look forward to welcoming you again soon. Thank you and best regards, Alex Chiang Director of Operations

new york
Reviewed 2 weeks ago

Second time staying here for business. The room is has everything you need. The automatic blackout shade is fantastic. The bathroom is built into the middle of the room. The automatic toilet is incredible. I stayed on a club floor, and the breakfast had everything you would want. I was able to conduct meetings very nicely in the club. I...

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1Thank lbetesh
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Ibetesh, Thank you for staying with us at Grand Hyatt Shenzhen again and for sharing your five-star review. We are delighted to know that you had an excellent stay experience and that you enjoyed the hearty breakfast and your guestroom. We look forward to welcoming you back soon. Thank you and best regards, Alex Chiang Director of Operations

Shenzhen, China
Reviewed 3 weeks ago via mobile

Yeah, we all know it's a nice property. But that's only 50% of the experience. I've stayed here probably around 100 nights, and they always gave me an OK room. This time they didn't have high occupancy, and they gave me the worst room in the hotel. Room 517. The lowest floor with the smallest room and the worst view....

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Thank Yosef N
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Yosef N, Thank you for staying at Grand Hyatt Shenzhen again. We value your feedback. You have my sincere apologies for the service shortfalls you experienced. We were disappointed to read that your stay experience did not meet your expectations. For better improvement in the future, we would like to personally contact you to learn more and address your...

SOUEL, South Korea
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank 84kalimc
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Hong Kong, China
Reviewed 4 weeks ago

Would like to especially thank Vincent Qiao, the front desk manager for attending to us during check-in. Because of some slight hiccups during this recent stay as well as from my previous stays, Vincent has been thoughtful enough to upgrade our two rooms to one suite as a kind gesture to solve the issues. I recommended this hotel to my...

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Helpful?
Thank DoraChoi
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear DoraChoi, Thank you for staying with us again and for taking the time to share such a detailed review of your recent stay. We are pleased to learn that our colleagues were able to solve various issues to make you and your friends’ stay more comfortable and memorable. We thank you again for your recommendations, especially your generous compliments...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: €126 - €285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#44 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Shenzhen staff and other travellers.
4 questions
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Questions? Get answers from Grand Hyatt Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell taxi drivers to go to MixC Shopping Mall (华润万象城) if they are unsure”
EuroAsiaJetter, 3 Mar 2017 | Read review
“Go into another hotel”
thomass2000, 30 Jan 2017 | Read review
“The executive floor has a host of luxurious suites affording great city views.”
414henryr, 5 Jan 2017 | Read review
“High rooms are awesome and so are the suite”
637prashants, 21 Dec 2016 | Read review
“Maybe try to get higher floor if possible”
suiwah08, 31 Oct 2016 | Read review
5 of 5