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Grand Hyatt Shenzhen

796 reviews
#16 of 2,865 Hotels in Shenzhen
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Traveller (429)
Room & Suite (145)
Dining (46)
Overview
  • Excellent64%
  • Very good28%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“the penthouse”(13 reviews)
“great hotel”(37 reviews)
“mixc mall”(10 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (796)Write a Review
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290
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All reviewsthe penthousegreat hotelmixc mallground floorhigh end shoppingthe club loungebedroom suiteitalian restaurantrain showerdiamond membergreat bathroomguest roomsstar serviceroom service isservice levelbreakfast buffetfitness center
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1 - 5 of 430 reviews
Reviewed 1 week ago

Good Hotel but not what i expected with customer service. I had a long stay, three weeks and they would not upgrade me to my next level till after i completed my stay. Breakfast was good but very expensive and could be better. Rooms is...More

Thank zubux
Reviewed 3 weeks ago

The rooms are big, clean and have full amenities. This hotel has 8 restaurants/lounge/bar outlets - the biggest of its kind in Shenzhen. Its Chinese Restaurant - 1881 serves the best Peking Duck in Shenzhen ( or I would say in this region.More

Thank Stephen L
Response from Grand-Hyatt-Shenzhen, other at Grand Hyatt ShenzhenResponded 3 weeks ago

Dear Stephen L, Thank you for choosing the Grand Hyatt Shenzhen. It’s our honor to receive a full score review by experienced travelers such as you. Your compliments for our guestroom and restaurants, specially 1881, are highly appreciated. It was our pleasure to have you...More

Reviewed 4 weeks ago

Had a very pleasant stay at this hotel. The staff were friendly and very helpful to someone who didnt speak the local language. The club lounge was also great value for money. The suite we had was spacious and the views good too. The toilets...More

Thank kunsaha
Response from Grand-Hyatt-Shenzhen, other at Grand Hyatt ShenzhenResponded 3 weeks ago

Dear kunsaha, Thank you for choosing Grand Hyatt Shenzhen and providing us a full score review. We were pleased to learn that you had a wonderful stay with us and very much appreciate your compliments towards our service, facilities and restaurant. We were delighted to...More

Reviewed 4 weeks ago

I travel to Shenzhen on business many times each year and started staying at the Grand Hyatt a couple of years ago. The hotel is modern and immaculately clean. The staff are all professional, courteous and kind. Breakfast has an excellent choice of both Asian...More

Review collected in partnership with Hyatt Hotels
Thank 67DMH
Response from Grand-Hyatt-Shenzhen, other at Grand Hyatt ShenzhenResponded 4 weeks ago

Thank you for staying at Grand Hyatt Shenzhen again and always considering us as your first choice in the Luohu area. We appreciate your recognition and are glad that our associates, choice of breakfast and convenient location were able to make your stay as enjoyable...More

Reviewed 14 January 2018

Having reviewed this hotel a few tie before, i feel i just needed to do it again, I was there last week for three nights. Again right from the bell boy, or bell gir i may, who escorted me with my luggage on arrival, to...More

Thank jksaha
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 5 weeks ago

Dear jksaha, Thank you for choosing Grand Hyatt Shenzhen again during your visit. We are very proud to have made your stay a pleasant one and that you felt at home. Your compliments to our associates at the Grand Club and The Lounge are highly...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Heated pool
Details
Price range
US$166 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#56 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#56 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (429)
Room & Suite (145)
Dining (46)
Pool & Beach (11)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Tina D
23 August 2016|
AnswerShow all 4 answers
Response from 33Kim633 | Reviewed this property |
Not pretty sure, I did not try to find this service near the hotel.
0
Votes
Google Translation
ludogdoo
4 May 2015|
AnswerShow all 2 answers
Response from Susan T | Reviewed this property |
You don't need a visa for hotel. Visa for entry into country will depend on your nationality. You can go through the Hong Kong airport, catch a taxi from airport into the hotel, which takes about 1.5-3 hrs, crossing the... More
0
Votes
danasbox
4 May 2015|
AnswerShow all 2 answers
Response from danasbox |
Thanks yikes looks like Hong Kong is MUCH faster!!! We may try the Hyatt Regency Hong Kong Sha Tin Which I guess it the new territory and no visa requirements and hopefully closer the HKG. Thanks if you have any Hyatt... More
0
Votes
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12
Room Tips
"Had a regular room"
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"All the rooms are bigger in size."
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"if its a deluxe room, look for rooms ending with 18, or go for a junior suite, ending with 01"
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"you want south views of the Hong Kong mountains. as high as possible."
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