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The Ritz-Carlton, Shenzhen

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Traveller (693)
Room & Suite (347)
Dining (102)
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Overview
  • Excellent79%
  • Very good17%
  • Average2%
  • Poor1%
  • Terrible1%
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AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Offers from The Ritz-Carlton, Shenzhen
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Offers from The Ritz-Carlton, Shenzhen
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,141)
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489
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1 - 5 of 583 reviews
Reviewed yesterday via mobile

It's my first visiting Shenzhen and I was alone. But I didnt unfamilier with Ritz Carlton. The hotel makes good on the price. I experienced perfect kindness and warmth. Every staffs have kindness as I known as Eric, JOE, Aaron, Even, Jessie. They never forgot my name always :)...More

Thank Sungsoo_Shin
Reviewed 1 week ago

An excellent hotel in an excellent location with an excellent staff. One major problem.As a Marriotts Rewards member, if you wish to use The Executive Lounge, plan on paying $110 US. I am a lifetime Platinum Elite Member and had to pay to use the...More

Thank John J
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 1 week ago

Dear N4739ZZjohnj, Greetings from The Ritz-Carlton, Shenzhen. Thank you very much for taking your time to share your experience and valuable input. It’s my pleasure to learn that you are especially impressed by the excellent services provided by our Ladies and Gentlemen and the hotel’s...More

Reviewed 3 weeks ago

Last week I check in Ritz-Carlton Shenzhen due to family little trip. I would like to say ths is the the most memorable stay. First of all,we would like to thank front desk Miss Jessie Zhang for her wonderful assistance on our room reservations over...More

Thank henryhocs
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 3 weeks ago

Dear henryhocs, Thank you very much for your great review on TripAdvisor! It is my great pleasure to read your kind compliments, in particular your phrase “the most memorable stay”. Furthermore, I appreciate very much your positive feedback about the delightful business center, Spa, housekeeping,...More

Reviewed 4 weeks ago

In the central of city and subway station is very close, nice facilities, good food, beautiful night view and perfect guest service! There are many restaurants, bars, markets nearby, as well as cinema and central park.More

Thank Yan Zhi L
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 3 weeks ago

Dear 315yanzhil, Thank you for taking the time to share your very nice comments on TripAdvisor. I am most delighted to hear that you had a fantastic stay at Your Ritz-Carlton, Shenzhen and impressed by the services provided by our Ladies and Gentlemen who made...More

Reviewed 4 weeks ago

This is my third visit at this Ritz Carlton location, and I really do go out of my way to stay at this particular location. The staff is truly top of the line. Some may argue it's their job to be friendly, but I believe...More

Thank boramcho91
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 4 weeks ago

Dear boramcho91, Thank you very much for staying at The Ritz-Carlton, Shenzhen and for your loyalty to the Ritz-Carlton brand! It has been a great pleasure to read all those heartwarming details with regard to your stays with us. Allow me to say big congratulations...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$224 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#227 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$224 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#227 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (693)
Room & Suite (347)
Dining (102)
Pool & Beach (19)
Amenities (19)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
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Via_Claire
15 May 2018|
AnswerShow all 2 answers
Response from Anglotraveller | Reviewed this property |
It did for our group up to about 22:00 hours (but I might be a bit out on the time)
1
Vote
michellelui2412
21 June 2015|
Answer
Response from Iwan D | Property representative |
Dear michellelui2412 To answer your concern regarding kids access to club lounge, we do not restrict kids to access lounge as we trust they will behave well. And in our lounge there will be variance 5 times food and... More
2
Votes
ZYelds
30 July 2014|
Answer
Response from Iwan D | Property representative |
Dear Sir, Warm greetings from The Ritz-Carlton, Shenzhen. Regarding the transportation bus service from Hongkong airport to our hotel. In Hongkong airport have shuttle bus to the border(the name is Huanggang... More
0
Votes
Room Tips
"Excellently services,City view,Swimming pool view"
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"room with city park view is best"
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"Every room is a winner"
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"Garden view room gives you the best view over the sky line."
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