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Certificate of Excellence
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TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Very helpful staff, especially Mina Li. The horizon bar has amazing views overlooking the city and the pastal de natas are better than in Portugal! Great hot dumplings from the chefs. The hotel itself is beautifulMore
Thank matthewm66
Response from Jean Marc P, General Manager at Futian Shangri-La ShenzhenResponded 3 days ago
Dear Matthew,
Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience.
Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated.
We look forward to welcoming you back in...More
If you have the opportunity, stay in the rooms of the Horizon Club, which would entitle you to the use and advantages of the same as breakfast in their exclusive restaurant surrounded on the 37th floor with spectacular views, a relaxed atmosphere and excellent service....More
Thank P6scu6l
Response from Jean Marc P, General Manager at Futian Shangri-La ShenzhenResponded 3 days ago
Dear Guest,
Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience.
Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated.
We look forward to welcoming you back in...More
The hotel is very well located, very close to a few shopping malls with more than enough restaurants & shops. Subway is just 6-7 mins away by walking.
However, the overall customer experience is certainly not up to the “Shangri-la” standard that I previously experienced...More
Futian Shangri-La Shenzhen is located near subway station. It is very convenient to take subway to other places. The malls nearby are also very nice. Many shops and restaurants could easily found. It was a birthday trip for me and my friend. Thank you for...More
Thank 92vincyt
Response from Jean Marc P, General Manager at Futian Shangri-La ShenzhenResponded 3 days ago
Dear Guest,
Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience.
Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated.
We look forward to welcoming you back in...More
This is a nice hotel with a great staff. I would guess all bad reviews start with people that book the lowest price room and try to get an upgrade for some reason. Stayed in a Horizon Club room and service was outstanding. Thursday was...More
Thank ronc33
Response from Jean Marc P, General Manager at Futian Shangri-La ShenzhenResponded 3 days ago
Dear Guest,
Thank you for choosing to stay at Futian Shangri-La, Shenzhen and take your valuable time to share your stay experience.
Thanks again for such delightful comments and your compliments for our colleagues are sincerely appreciated.
We look forward to welcoming you back in...More
Hi Cindy, taxis are easily available from your hotel, but I do not know the distance of Luohu mall.
China Visa can be obtained but they have long queues, so it's better to obtain it before hand.
Enjoy your stay,
Stanley
Response from Jonathan R | Property representative |
Dear Rosli,
Thank you for your enquiry on TripAdvisor and we are so glad that you are considering to choose Futian Shangri-La for your next visit in Shenzhen.
Given that you have 5 family members traveling together, two... More
Dear Rosli,
Thank you for your enquiry on TripAdvisor and we are so glad that you are considering to choose Futian Shangri-La for your next visit in Shenzhen.
Given that you have 5 family members traveling together, two options are considered for you and your families:
Option 1:
We would like to recommend our Connecting Room for your consideration. This room is connected with one Deluxe Room (king bed) and one Deluxe Room (twin bed). And one complimentary extra bed will be provided upon your request.
The price for the Connecting Room is RMB 2,776 + 15% surcharge per room per night (Room only) and RMB 3,256 + 15% surcharge per room per night with daily breakfast for four persons. For the additional breakfast, your child aged at eight years old will be entitled to 50% discount (after discount is RMB 78), while kids aged above 11 years old will be charged at RMB 120 / person.
Option 2:
We also suggest another Connecting Suite which is connected with an Executive Suite (king bed) and a Deluxe room (twin bed). And also one complimentary extra bed will be offered.
The price for this Connecting Suite is RMB 5,216 per room night+15% surcharge with daily breakfast for four persons and complimentary access to our Horizon Club Lounge for the two guests stay in the Suite. For the additional breakfast, your child aged at eight years old will be entitled to 50% discount (after discount is RMB 78).
For hotel's location and facilities, please refer to the following:
Futian Shangri-La, Shenzhen is located in the heart of Shenzhen, the central district of Futian. It is near Shenzhen Convention and Exhibition Center, Central Walk and Coco Park and surrounded by shopping malls, bars, cinemas and supermarkets. Close to Lotus Mountain and only a 20-minute drive to local attractions, such as the Window of the World, Splendid China, Happy Valley and OTC Loft, it is conveniently located near Shenzhen Airport and Hong Kong. The 40-storey luxury hotel houses 548 guestrooms and 53 serviced apartments offering impressive city and park views. Its six food and beverage outlets feature an excellent variety of gastronomic experiences. Particularly, all-day dining Café Zen serves tantalising international favourites, while Shang Garden delights palates with authentic Huaiyang flavours. It has the city’s most extensive fitness centre, generously equipped with a gym, indoor swimming pool and outdoor tennis courts. Meanwhile, CHI, The Spa at Shangri-La is a sanctuary for revitalising the body and soothing the mind.
Should you need any other assistance please just let us know!
Look forward to seeing you next week and wish you and your families a wonderful trip in Shenzhen.
Yours sincerely,
Jonathan Reynolds.
Resident Manager
Response from SLFT-Comms | Property representative |
Dear Guest,
The hotel shuttle bus is only one way trip from hotel to Wan Chai and the price is RMB80. It takes around two hours. You can take public bus from Wai Chai Ferry to Huanggang port and then take a taxi back to our... More
Dear Guest,
The hotel shuttle bus is only one way trip from hotel to Wan Chai and the price is RMB80. It takes around two hours. You can take public bus from Wai Chai Ferry to Huanggang port and then take a taxi back to our hotel (cost approximately RMB 25), it's 24 hours operation.
With best regards,
Fay Qu
