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Grand Mercure Dongguan Houjie by ACCOR

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#74 of 1,029 Hotels in Dongguan
Certificate of Excellence
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Grand Mercure Dongguan Houjie by ACCOR
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208 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Istanbul, Turkey
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 days ago NEW

Rooms are quiet, clean and well equiped. Internet speed is too low, when you connect over wi-fi, it is not possible to open some web pages even google, but connect with ethernet cable, it's working... Another problem is communication if you don't know Chinse. A bit difficult to find a person can speak and understand English. Breakfast commonly, Chinese style... More 

Helpful?
Thank guzelil
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 October 2016 via mobile

Check in staff at night was great.. But strange experience with idiot staff in the morning .. First tried to get knives and plate from room service in morning to cut fruit.. After several minutes of communication, had speak to manager to get knives sent to room... Staff asked why we needed knife?? Second, check in staff offered breakfast as... More 

Helpful?
Thank Raj S
Duty M, Guest Relations Manager at Grand Mercure Dongguan Houjie by ACCOR, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Houjie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry about the room service . I will follow up and make sure that will not happen to any... More 

Hong Kong, China
Level Contributor
510 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 17 April 2016

Spend 2 nights in South China and encountered usual problem: staff either do not speak or limited ability in English. The hotel is giving cash coupons for promotion and can be use for F&B which we did but the waitress declined our coupons told us to settle the account when we check out. However, the reception people has other ideas... More 

Helpful?
Thank Ianfung
Manager D, Guest Relations Manager at Grand Mercure Dongguan Houjie by ACCOR, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Houjie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am deeply sorry for the service of hotel western restaurant. We started training to our hotel staff and make sure... More 

Level Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 21 November 2015 via mobile

Nice hotel in Dongguan but definitely showing its ten years or so. In the process of a needed renovation which will certainly help. Rooms were fine but not what is now expected in China with so much to choose from. I think the location is now not as central as it once was with so much new development elsewhere. All... More 

Helpful?
Thank David H
Manager D, Guest Relations Manager at Grand Mercure Dongguan Houjie by ACCOR, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Houjie. It is always a pleasure to receive positive feedback. We are happy to inform you that the hotel started a full renovation program. Very soon our new restaurants and a new lobby will be ready. I shared your comments with our team. I... More 

Woodbury, Minnesota
Level Contributor
159 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 18 November 2015

This property is under a significant renovation. The lobby now consists of a few folding tables and make shift computer stands. My company probably opted for the lowest cost room and as such I was assigned a room on the 20th floor. Due to the construction, I had to take one elevator to the 19th and then switch to another... More 

Helpful?
1 Thank Dave G
Manager D, Guest Relations Manager at Grand Mercure Dongguan Houjie by ACCOR, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Houjie. It is always a pleasure to receive constructive feedback. I am sorry about the AC setting. I told to the engineering department to follow up and they fixed this problem. We are pleased to inform that we started a full renovation program and... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 November 2015 via mobile

As a local people, and coming often to your hotel to eat in your Japanese restaurant, we decided to come into your new international buffet for my birthday. We came by 8.30 pm, and what a surprise when we've been recalled twice for the last order at 8.50. Why don't you guys told us at when we asked for a... More 

Helpful?
Thank Sebastien C
Hong Kong
Level Contributor
3 reviews
Reviewed 4 September 2015

This hotel stay is a part of a food travel package to Dongguan featuring buffet lunch and dinners at the hotel. As we could observe, the hotel is currently under revamp and half of the hotel lobby is closed for renovation. Hence, the aforementioned buffet lunch and dinners are relocated to 1/F instead of G/F lobby. The relocated restaurant was... More 

Helpful?
Thank Felix N
Manager D, Guest Relations Manager at Grand Mercure Dongguan Houjie by ACCOR, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Houjie.  It is always a pleasure to receive positive feedback.   I am deeply sorry abou the slow service of our staff in the western restaurant.We will train our staff to give good service to the guest. Yes,we have renovation in the hotel so... More 

Taipei, Taiwan
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 June 2015

You cannot image it's a high-end hotel. My first image, the limited wireless and old AC really let me feel frustrate. For business travel guys, this hotel cannot provide the basic service, always wait for mail loading and hot room-temperature. Besides, you won't expect the breakfast. Not only the few options but also the chief cannot make an omelette. I... More 

Helpful?
Thank Elijah1202
Manager D, Guest Relations Manager at Grand Mercure Dongguan Houjie by ACCOR, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Houjie. It is always a pleasure to receive constructive feedback. I am deeply sorry regarding your bad experience of internet WIFI and for the air-conditioning. Now very soon we will have start renovation in hotel so we will upgrade our WIFI internet and air... More 

China
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 January 2015

I stayed here recently on a business trip to the area and was a bit surprised by this hotel when I arrived. Given its location in a more industrial part of the city I was not expecting the scale, décor or overall impression of this hotel. The lobby was very large with some very expensive items (I saw a 100k... More 

Helpful?
1 Thank dtbailla
Manager D, Guest Relations Manager at Grand Mercure Dongguan Houjie by ACCOR, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Houjie. Some floors in our hotel are new renovated. We are happy to hear that you like our hotel Fuji Japanese restaurant food but I am sorry to hear that during your stay some drink are not available.; please allow me... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Mercure Dongguan Houjie by ACCOR

Address: Intersection of Dongguan Avenue and Dongguan Exit of Guanshen Expressway, Houjie Town, Dongguan 523940, China
Region: China > Guangdong > Dongguan
Price Range: €58 - €72 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Mercure Dongguan Houjie by ACCOR 3.5*
Number of rooms: 250
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Also Known As:
Cinese Hotel Dongguan
Hotel Style:
#18 Business Hotel in Dongguan
#38 Best Value Hotel in Dongguan
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Questions & Answers

Questions? Get answers from Grand Mercure Dongguan Houjie by ACCOR staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 8th floor has been remodeled.....prices for even the biggest rooms are moderate by US standards....buy yourself an upgrade.”
 of 5 bubbles DHGreen, 18 Nov 2015 | Read review
“Suggest to stay at 7th or 8th floors because the two floors are refitted recently.”
 of 5 bubbles Elijah1202, 23 Jun 2015 | Read review
“Choose room away from the main road & highway.”
 of 5 bubbles Parbears, 14 Dec 2011 | Read review
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