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Pan Pacific Xiamen

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#4 of 1,230 Hotels in Xiamen
Certificate of Excellence
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Pan Pacific Xiamen
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572 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Lincolnshire, United Kingdom
Reviewed 2 days ago NEWvia mobile

A well appointed hotel. The staff are incredibly friendly, polite and efficient. The hotel is comfortable and offers a good view of the sea. The rooms are comfortable; if I had one critics it's that the beds (or at least mine) are incredibly hard. Could just be the luck of the draw. Well worth visiting either in business or pleasure.

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Helpful?
Thank K1941RSmarkk
Reviewed 4 weeks ago via mobile

Great facilities but the Chinese restaurant on the 4th floor serves me fujian rice noodles with a piece of metal wire in it! Apart from that, a fantastic hotel with spa, swimming pool, decent food. If you look into the details, there are always things to point out. Overall a great hotel.

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Helpful?
Thank Wui-Tek K
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Seasonal greetings from Pan Pacific Xiamen! Thank you for taking the time to share your experience of recent stay with us! We are sincerely apologetic for the dining experience at Chinese restaurant. A piece of metal wire in the rice noodle is clearly unacceptable and not meet our own expectations of the level of service our guest should receive. We...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Pan Pacific Xiamen is a highly commendable hotel to stay in when in Xiamen. Location is convenient as it is only a short walk to the boat for going to Gulangyu Island. A must visit scenic island just a few minutes off the coast of mainland Xiamen. The view from the upper floors of Pan Pacific Xiamen is breathtaking ....

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Helpful?
Thank lindagouw
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear guest, Seasonal greetings from Pan Pacific Xiamen! Thank you for taking the time to share your experience of recent stay with us! We are pleased that you had an overall positive stay, from the polite and helpful service of our Concierge to our convenient location which as you mentioned, is within walking distance of the key attractions and eating...

Singapore
Reviewed 4 weeks ago via mobile

Large but rather plainly-furnished rooms with nice round work-table, armchairs and plenty of power points, kettle, tea and coffee sachets, complimentary bottles of water, generous toiletries with the best toothbrush I've ever encountered! Cleaning seems a bit slow because our requested non-smoking room was not ready at check-in time so we were given a room meant for the handicapped but...

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Helpful?
Thank Bluesphynx
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear guest, Seasonal greetings from Pan Pacific Xiamen! Thank you for taking the time to share your experience of recent stay with us! We are delighted that you had an overall positive stay with us. We appreciate your compliments with regard to our equipped and spacious guest room, enjoyed our convenient location which is within walking distance of key attractions...

Xiamen
Reviewed 4 weeks ago

The front desk offered a very high rate over 900rmb for the basic room, even when I said I was platinum member and I saw online room rate including breakfast at 621rmb but they say not have rooms. Then I booked online in front of them and got the rate I said. After that they toldme reservation was not confirmed...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
1Thank WBOGAO
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Galvez, Thank you for selecting us as your choice of accommodation. We appreciate the time you have taken to share your experiences. It is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations. We always aim to create positive and memorable experience to...

Reviewed 5 weeks ago via mobile

Is located in a good area. Places to eat are pretty close by. A ten minute walk leads you to coffee street n a 20 minute walk to sea Bay Area. The airport is also just a 15 minute drive. The staff speaks English n is friendly. The rooms are average with just two plug points usable. We came down...

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Helpful?
Thank Gayatriraibagi
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Guest, Thank you for taking the time to share your experience of recent stay with us! We are happy to learn that you enjoyed our prime location which as you mentioned, is within walking distance of eating place and key attractions. It is also wonderful that you found our associates friendly. We are sorry that the plug allocation was...

London
Reviewed 8 December 2016

I stayed for 2 nights on a weekend visit to Xiamen. While the common areas and lobby are not as glamourous as some other 5* hotels, the rooms and bathrooms are an excellent standard and easily competitive. The location is okay. The hotel is on a busy main road, but is within walking distance of good Chinese and international restaurants,...

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Helpful?
Thank Snobs_Travel
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Guest, Seasonal greetings from Pan Pacific Xiamen! Thank you for taking the time to share your experience of recent stay with us! We are delighted that you had an overall positive stay and enjoyed the comfort of our equipped and contemporary guest room. Our location is one of our highlights which as you mentioned, is within walking distance of...

Xiamen, China
Reviewed 1 December 2016

I was here on a business trip when I heard my father had passed away so I stayed one day before I could get a flight back home. In my short stay I did not come across any thing unpleasant. they have well trained front desk staff and well furnished rooms. More reviews when I visit next time.

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Helpful?
Thank J G
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. J G, Thank you for staying with Pan Pacific Xiamen, we appreciate that you took your precious time to let us have your valuable feedback. We are sorry to hear that your father passed away during your trip and need to hurry home. Pan Pacific Xiamen’s Management and I would like to extend our deepest condolences to you...

Kaohsiung, Taiwan
Reviewed 26 November 2016

This is my second time staying in Pan Pacific Xiamen, the first time was okay. While I checked in this time, there're several staff is available at the counter but they keep forcing me to wait in line at specific counter and they actually were not doing anything...Can't understand. Room is clean. I might try another hotel next time.

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Helpful?
Thank ConnieHsiao1986
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Ms. Connie Hsia, Thank you for staying with Pan Pacific Xiamen, we appreciate that you took your precious time to let us have your valuable feedback. We are so sorry to hear that you have an unpleasant experience at the Front Desk upon your arrival. Please be assured that this is not our usual standard. We will coach our...

Shenzhen, China
Reviewed 9 November 2016 via mobile

Very nice hotel with very nice service from the well trained staff. It would be even nicer if the traffic around the area are better. Perhaps they should station a porter at the entrance to help guest flag down taxi when required? Overall there are improvements since last visit. 好酒点也配上好服务。酒店服务员也被培训好。如附近的交通更好的话那就了不起了。酒店应该考虑在大门哪有个服务员帮客户叫车. 总结:从上次到现在看到大大的进步!

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Helpful?
Thank RS8888
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear RS8888, Thank you for taking your precious time to share your experience of recent stay at Pan Pacific Xiamen! We are pleased that you had a positive stay with us, enjoyed our attentive service of our associates. You kind recognition is motivating us to achieve higher level of guest service. Once again, thank you for your valuable feedback and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy a five-star luxury hotel and serviced suites experience in Xiamen Indulge in modern luxury in the heart of Xiamen's financial and entertainment district at Pan Pacific Xiamen. Located within a short five-minute walk to Xiamen-Gulang Island Ferry Terminal, 20 minutes away from the international airport and within walking distance from the city's major attractions, our hotel is your gateway to a myriad of enriching experiences amidst the alluring old-world charm of China. At 29 storeys high, our modern hotel affords stunning views of Xiamen's spectacular coastline. The 354 artistically decorated rooms and fully equipped serviced suites and apartments are equipped with thoughtful lighting effects to create a relaxing retreat. Offering well-appointed wellness and meeting facilities and a wide array of superior epicurean options, Pan Pacific Xiamen provides the perfect base for both the discerning business and leisure travellers. ... more   less 

Additional Information about Pan Pacific Xiamen

Address: No.19 Hubin North Road, Xiamen 361012, China
Region: China > Fujian > Xiamen
Price Range: €71 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel
Hotel Style:
#2 Business Hotel in Xiamen
#3 Spa Hotel in Xiamen
#4 Romantic Hotel in Xiamen
#4 Luxury Hotel in Xiamen
#9 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Xiamen staff and other travellers.
3 questions
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Redwood City, California
Little Rock, Arkansas
over a year ago

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Questions? Get answers from Pan Pacific Xiamen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor as possible, no. 11,12, 13, 02 every floor have excellent view.”
 of 5 bubbles T7379ZNpeterl, 8 Nov 2016 | Read review
“Pick a room on the club floor if you can swing the extra expense.”
 of 5 bubbles davidsV298RZ, 29 Sep 2016 | Read review
“View of the lake”
 of 5 bubbles 737ChrisD737, 24 Sep 2016 | Read review
“Middle Level is not very good view, higher level may has good view.”
 of 5 bubbles yautumn, 20 Apr 2016 | Read review
“You can choose between dark or light furniture rooms. Light furniture is nicer (my taste)”
 of 5 bubbles Justafinger, 5 Mar 2016 | Read review
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