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The Westin Xiamen

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#1 of 1,225 Hotels in Xiamen
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347 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Xiamen, China
Reviewed 22 October 2016

good location, bravo service. nice service, I have been visit westin xiamen for many times, this fashion place could alway give me supurise. the lounge is very nice, has perfect view for xiamen and Mt. xianyue

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Helpful?
Thank 15,715,341
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest,Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much, and it's glad to know that you are satisfied with our products and services. Located on the 40th to 42nd floor, our Westin Executive Club lounge is offering stunning views of Yundang Lake and Xianyue Mountain. It's a perfect place to relax, socialize, or get...

Shenzhen, China
Reviewed 19 October 2016

Westin Xiamen is my "base camp" when i travel to Xiamen for business. The staff there take pride in their work and always strive to ensure their customers are well taken care of. My experience is that if you need something, just ask. Be it at the breakfast or the lounge. In my latest case, I ask them to ship...

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Helpful?
Thank Dennis C
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We are glad that you are satisfied with every aspect of your recent stay. At Westin, everything we do is designed to help you feel your best. Every Westin program is designed with your well-being in mind. From our world-renowned Heavenly® Bed and our...

Bothell, Washington
Reviewed 13 October 2016

I travel to Xiamen for business a few times a year and my stays at the Westin are always one of the highlights. The staff is incredible , they are warm and very helpful. My rooms have always been above my expectations and every meal I have had there has been great. In the past I have stayed at other...

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Helpful?
Thank chrislyon29
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, thank you very much for taking time to share your great experience with us. We are truly grateful for your compliment and glad to know that you are satisfied with our service. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products,...

New York
Reviewed 27 September 2016

Ive stayed here at least 10 times. the food for breakfast is soggy and cold. the coffee machine is always broken. the happy hour ends at 7...this is a business hotel and most people work til 7. they need to improve the food/quality and extend happy hour in lounge to 8. until then, we are moving back to the sheraton...

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Helpful?
1Thank SmithGNYC
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen for your stay. Please accept our sincere apologies for the disappointing experience you had during your accommodation. We are taking your feedback to heart and already reflected it to related departments. Now we are working on the products improvement, it is our hope that we will have another opportunity to serve...

Reviewed 27 September 2016 via mobile

I arrived around 9 in the morning from a long long flight and they told me that if I wanted the room and had to wait until 14:00 pm, and regular check it time or I had to pay one extra day. I was so tired that I pay just to have a shower and have some rest before a...

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Helpful?
Thank Jardanise
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen for your recent stay. And we regret to know that you are disappointed with our services. The official check-out time is 12:00 pm, and check-in time is 03:00 pm, as we need time to turn over the rooms. We deeply apology for any disappointments it caused. At Westin, our aim is...

Hong Kong
Reviewed 21 September 2016 via mobile

We stayed one night at the Club Floor. The lady at the reception was professional. The suite was clean, spacious and beautifully decorated. The Executive lounge was also spacious and created a relaxing atmosphere. We were impressed by the quality and variety of food offered in the lounge during the happy hour that were fresh and tasty. We had breakfast...

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Helpful?
Thank RonnieHongKong
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen and taking time to review us. We are truly grateful for your compliments and also regret to know that some parts of your experience with us didn’t meet your expectation. Your kind words about the service in the Westin Executive Club lounge and the happy hour food selections there as well...

Singapore
Reviewed 16 September 2016 via mobile

The hotel is great and nice. Room is clean, big and cozy. The sale staff is extremely friendly. The price of this hotel is a bit steep comparing to the rest of big hotel in the surrounding area. Overall it is a good experience staying in this hotel.

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Helpful?
Thank Malcolm A
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen and taking time to review us. We appreciate your positive comments, and glad to hear that you had a renewal stay with us. At Westin, every day is geared toward a better you, with our hotel facilities and signature offerings that fuel and energize your every move. We will keep developing...

Shanghai Region, China
Reviewed 3 September 2016

Very nice and contemporary hotel, well located in Xiamen. Staff were friendly, helpful and professional, and both check in and out were seemless. Rooms are very well appointed with state of the art bathrooms. Good dining options, fitness and overall facilities. Breakfast spread of good quality and varied. Recommend Westin Xiamen to any business traveler in this city.

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Helpful?
Thank 19,261,977
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for taking to share your review with us. We truly grateful for your compliment and glad to know that you are satisfied with our services. At Westin, every day is geared toward a better you, with our hotel facilities and signature offerings that fuel and energize your every move. We will keep developing our services and...

new zealand
Reviewed 31 August 2016

Never stayed here before but would like to stay again. Got upgraded into a better room which was fantastic with a separate bedroom. Shame I was here for only one night. Bed comfort was great. Thoroughly enjoyed the downstairs bars for a late night drink. Breakfast the next morning was more than adequate with neat views of the city. Only...

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Helpful?
Thank thesmdm
Westin X, Guest Experiences Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for sharing your reviews with us. We are truly grateful for your compliment and glad to know that you had an enjoyable stay with us. Every element of your stay is created to leave you feeling better than when you arrived. Highly appreciate your recognition to our products and services. Your kind words will be shared...

maine, usa
Reviewed 26 August 2016 via mobile

I stay here several times each year for the last several years. Great staff - friendly and helpful. Facilities also top-notch, very nice gym and indoor pool. Buffet breakfast is wonderful. Downsides - elevators can be extremely slow; the QBA latin restaurant on floor 1 should be avoided. Clam chowder for 68 rmb had 1 slice of a clam and...

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Helpful?
Thank bajmaine
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear guest, Thank you for taking time out to review us. Delighted to know that you are satisfied with most of the experiences during your recent stay with us. At Westin, every day is geared toward a better you, with our hotel facilities and signature offerings that fuel and energize your every move. And It’s worth to mention, located on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The Westin Xiamen is strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel's excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city's business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous cafe street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel.At Westin, guests are eligible to join Make a Green Choice for conserving environment. For each night you deline housekeeping get SPG Starpoints awarded at checkout.The hotel also takes care of the guests with other services like Concierge, Business Center, and Gift Shop. Careful attention is paid to the most important elements of their stay to make sure the guests feel better than when they arrived.The Westin Xiamen is invested by Xiamen Iport Group and Xiamen Fliport Hotel Group, and managed by Westin Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc. ... more   less 

Additional Information about The Westin Xiamen

Address: No.398 Xianyue Road, Siming District, Xiamen 361012, China
Region: China > Fujian > Xiamen
Price Range: €125 - €205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Xiamen 4.5*
Number of rooms: 300
Reservation Options:
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Hotel Style:
#1 Business Hotel in Xiamen
#1 Luxury Hotel in Xiamen
#1 Spa Hotel in Xiamen
#3 Romantic Hotel in Xiamen
#16 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Xiamen staff and other travellers.
4 questions
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New York City, New York
over a year ago
Xiamen, China

Dear Guest,

Thank your very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Westin Xiamen. We appreciate your positive comments very much. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service.

Besides buffet breakfast , we offer some more food and beverage options including SuperFoodsRx dishes in our a-la-carte menu and in room dining menu. At the same time, if you have any special requirements, just feel free to let us know, we will happily enhance your dining experience.

Our hotel location strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel’s excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city’s business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous café street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel.

At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.

over a year ago

See all questions (4)

Questions? Get answers from The Westin Xiamen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 3112 is a great room for having small meetings in.”
 of 5 bubbles Dianascutie, 28 Nov 2016 | Read review
“Look for the higher floors overlooking the shopping mall to get a river / sea view”
 of 5 bubbles Suparno67, 14 Nov 2016 | Read review
“to see the Mt xian yue”
 of 5 bubbles 15715341, 21 Oct 2016 | Read review
“this is perhaps the tallest building in Xiamen so there is nothing to block your view. just pick a view you want and ask for it.”
 of 5 bubbles denniscW5019BX, 19 Oct 2016 | Read review
“as for a room with a view of the stadium and park”
 of 5 bubbles chrislyon29, 13 Oct 2016 | Read review
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