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Hotel Costaustralis

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415 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Santiago, Chile
Reviewed 3 weeks ago

We stayed in this beautiful hotel for 6 days and on day 5, at 8 PM, they tell us we have to leave because we didn´t have confirmed reservation for the last day.....and it was already paid!!!.......DISTRESSING! In the end, after harsh conversations between our agency and the hotel, it was all fixed and we spent our last night there,...

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Helpful?
1Thank Maricarmen55
Gema E, Gerente at Hotel Costaustralis, responded to this review

Dear: We apologize for our mistake in your reservation and mismanagement of the situation. Thank you also for your words to our hotel and services. All the best. Team Costa Australis.

Weston, Florida
Reviewed 4 weeks ago via mobile

We stayed here on a Smartours and liked much about it- a fantastic location, we had a view of the magnificent bay. The rooms are quite comfortable, nice and warm during the cold, blustery days when we visited.

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Helpful?
Thank Larry R
Gema E, Gerente at Hotel Costaustralis, responded to this review

Dear Larry: Thank you very much for writing. So we are facing is the bay with a great view and try to be warm because the cold of Patagonia is felt..some times. All the best ¡¡ Gema Estrada.

australia
Reviewed 14 October 2016

We only had a drink here but I wished we had stayed a day or two because there is a lovely careworn history about the place despite the obvious updated decore and attention. The rooms with maps and big windows are really lovely, reminiscent of sailors and lighthouse keepers.

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Helpful?
Thank deborahgai
Gema E, Gerente at Hotel Costaustralis, responded to this review

Thanks for writing enjoyed and have a drink in our hotel. We hope see you again if you visit this place on the future. All the best. Team Costa Australis hotel.

Santiago, Chile
Reviewed 9 October 2016

Infrastructure, location, services and decoration are just great. The hotel's team needs training to solve simple stuff and use better criteria for simple problem solving stuff, like letting you drive to the parking lot before making the registration when you already have a confirmed reservation... No luxury hotel at all, but spaces, services and the view are the real luxury...

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1Thank Mauricexp
Gema E, Gerente at Hotel Costaustralis, responded to this review

Dear: Thank you very much for writing. Thank you for your comments about our staff training. It's something we constantly do. Commenting speaks of our gym, but do not have. Maybe you at another hotel. We will know your words of kindness to our staff. all the best. Team Costa Australis Hotel.

Fredericksburg, Virginia
Reviewed 2 October 2016 via mobile

Reasonably priced four star hotel well located on water in Puerto Natales Patagonia Chile. Nice buffet breakfast and helpful staff and comfortable room. Concierge helped with taxi and dinner reservations

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Helpful?
Thank Henry C
Gema E, Gerente at Hotel Costaustralis, responded to this review

Dear Henry: Thank you very much for your comments which will let you know all our staff. I hope to see you on your next trip. Best regards ¡¡ Hotel Costa Australis Team.

California
Reviewed 28 September 2016

The Hotel Costaustralis is only a three star hotel but it punches above its weight. The exterior of the hotel is pleasant but the inside is very, very nice. It appears that the hotel has recently been remodeled. The rooms were quite nice and the staff very helpful. The hotel offers a first rate breakfast buffet that includes fresh fruit...

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Thank Paco S
Gema E, Gerente at Hotel Costaustralis, responded to this review

Dear Mike: Thank you for your comments ¡¡. We are a 4 star hotel, yes, but our interests is us most feel like a home. We hope to see you soon. An affectionate hug. Team Hotel Costaustralis

Bristol, United Kingdom
Reviewed 3 August 2016

Hotel with great location, decent room and friendly staff. However, the wifi connection is poor especially in the room. Breakfast was alright, the chef should adopt a queueing system when ordering the egg as I did not get mine when it was busy

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Thank Eldo C
Gema E, Gerente at Hotel Costaustralis, responded to this review

Dear Eldo: Thank you for writing and for his words to our staff. We regret the inconvenience with small eggs. I hope to see you again if you come back to Puerto Natales. All the best. Hotel Costa Australis Team.

Saint John, Canada
Reviewed 17 July 2016

We had a great stay in this very tastefully decorated (to match the surrounding area) hotel with a great view of the lake. We stayed here while touring and photographing the park. The view of the lake is fantastic and the sunsets are almost always spectacular.

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Thank FDKarl
Gema E, Gerente at Hotel Costaustralis, responded to this review

Dears: Thanks so much for writting ¡¡. In fact we have a fantastic view over the lake and the sunsents are almost spectacular. We hope see you again. All the best. Team Costa Australis Hotel.

Santiago
Reviewed 28 June 2016 via mobile

We stayed one night at this hotel before heading to Torres del Paine. Everything was fine. New decor in the lobby area, friendly staff and great location. Room looked new and had nice waterfront view. Note: Wifi was terrible on the 4th floor and almost no cel signal. The most disappointing part was that we weren't told all other floors...

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3Thank WUVELER
Tarpon Springs, Florida
Reviewed 4 May 2016

Our group traveling with Overseas Adventure Travel stayed one night in this modern hotel on the lake. We had a corner room on the third floor. Room was huge with a sofa to sit and look out over the lake. Very quite and bed linen was superb. Included breakfast was outstanding with a large variety.

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Helpful?
Thank Memasmb
Gema E, Manager at Hotel Costaustralis, responded to this review

Thanks for writing ¡¡ You stayed in one of our suite , which actually has an incredible view. The bed linen are critical for us and for the good rest of our guests. All the best. Team Hotel Costa Australis.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Facing the fjord of Last Hope, Hotel Costaustralis stands out for its traditional building land marking the entrance of the city of Puerto Natales. Inside, it houses the history and traditions of the area with its warm, personalized service along with its sober and elegant decor accented by the great presence of local pieces. Hotel Costaustralis boasts 110 comfortable rooms designed to provide total relaxation. They face an incredible sea view with the Patagonian Mountain in the background as well as first class facilities like full set of pillows, standalone desktop, LCD TV, bathroom full equipped and free wifi. The Hotel also offers a high-level food service. The kitchen abounds with typical food of the region, where you can taste the delicious Magellan Crab in his restaurant or a typical Calafate Sour at the bar. The Hotel CostAustralis' experience lets you live the Patagonia from its roots. ... more   less 

Additional Information about Hotel Costaustralis

Address: Pedro Montt 262, Puerto Natales 6160000, Chile
Region: Chile > Magallanes Region > Puerto Natales
Price Range: €135 - €288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Costaustralis 3.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Chile - Aisen Region
Hotel Style:
#4 Business Hotel in Puerto Natales
#6 Romantic Hotel in Puerto Natales
#7 Family Hotel in Puerto Natales
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Costaustralis staff and other travellers.
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Questions? Get answers from Hotel Costaustralis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for view to the ocean”
 of 5 bubbles Maricarmen55, 14 Nov 2016 | Read review
“Good place for an afternoon drink.”
 of 5 bubbles deborahgai, 14 Oct 2016 | Read review
“pair rooms do have view to the bay, the others do not and really the city is not attractive.”
 of 5 bubbles Mauricexp, 9 Oct 2016 | Read review
“Ask for a room with a jacuzzi!”
 of 5 bubbles 48MIkeS, 28 Sep 2016 | Read review
“Get the lake view”
 of 5 bubbles FDKarl, 17 Jul 2016 | Read review
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