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Hotel Costaustralis

Traveller (389)
Room & Suite (119)
Dining (24)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Facing the fjord of Last Hope, Hotel Costaustralis stands out for its traditional building land marking the entrance of the city of Puerto Natales. Inside, it houses the history and traditions of the area with its warm, personalized service along with its sober and elegant decor accented by the great presence of local pieces. Hotel Costaustralis boasts 110 comfortable rooms designed to provide total relaxation. They face an incredible sea view with the Patagonian Mountain in the background as well as first class facilities like full set of pillows, standalone desktop, LCD TV, bathroom full equipped and free wifi. The Hotel also offers a high-level food service. The kitchen abounds with typical food of the region, where you can taste the delicious Magellan Crab in his restaurant or a typical Calafate Sour at the bar. The Hotel CostAustralis' experience lets you live the Patagonia from its roots.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Room Service
Free Parking
Bar/Lounge
Breakfast included
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Bay View
Park View
HOTEL CLASS
740Reviews
452Photos
9Q+A
70Room tips
Traveller rating
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Popular mentions
We stayed as part of a tour group, sadly only for one night. When our tour bus pulled up I though.....oh no, what have we come to ? There was a lot of work on the promenade , it was all boarded up, so looks like a building site, which had impacted on the outside décor of the
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The room and bathroom appeared to be very clean. However, the bathroom had a terrible moldy or mildew smell. I couldn't see any mold or mildew, but the smell was over powering. Dinner and breakfast at the hotel were excellent. Others travelling in the group with me, did not
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Response from Gema E, Manager at Hotel Costaustralis
Responded 1 week ago
Dear Guest: Thank you very much for leaving your comments. Sometimes and product of the same waterfront that is in front, is that it proves that this smell is not so pleasant. We sincerely apologize for this. All the best. Gema Estrada.
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Interior design is very contemporary, spacious and comfortable. Staff very helpful and friendly. Public work taking place on promenade but when finished views across water to Andes will be unrestricted.
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Response from Gema E, Gerente at Hotel Costaustralis
Responded 1 week ago
Dear Quest: Thank you for all your comments about our hotel, services and staff. It is appreciated. All the best. Gema Estrada.
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After checking in to the hotel we thought the staff to be friendly and helpful the staff in the restaurant was not at all not one smiled that first night we did get lucky the second night we were served by a local girl very perky and friendly always smiling and laughing her name
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Response from Gema E, Manager at Hotel Costaustralis
Responded 1 week ago
Dear guest: Thank you very much for writing us and leave your comments. Indeed his things must have been moved to another room as his reservation was IN 5 OUT 8 and another reservation IN 9 OUT 10 January. They never had a reservation for the night of 9 to 10 January. On January 8th with the hotel full and waiting for their checkout and with new guests waiting,, we went up to the room at 14.00hrs because nobody answered the phone and we realized that there were all their things. We waited a while longer and seeing that none of you were already there, we needed to clean the room for another guest that we waited for, we decided to move with the greatest of care all things to another room. There never existed a bad intention in this movement, nothing was lost, nothing was broken. We regret the sitiuacion. All the best. Gema Estrada.
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+1
The hotel was offered as part of a agency booking I made for a Chile and Argentina holiday. I check the website and I think trip advisor when booking in mid 18 and it looked ok. On arrival, the photos of the hotel online have clearly been enhanced as it’s not as bright and new
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Response from Gema E, Gerente at Hotel Costaustralis
Responded 2 weeks ago
Dear Mr.Carnaffan: Thank you very much for writing us and telling us about your experience at our hotel. Your travel agency in Argentina booked us an Singlel room, which is why we assigned a twin room, since other rooms requested as double ( 1 bed ) were all occupied. Effective after your agency spoke with our reservations department and we received some cancellations that allowed us to move to a double room. I think this experience in his chein clouded his entire stay, which we really regret. Our spirit is always the service, something that something that is reflected in most of the comments that always have to be good. We regret not having met your expectations. All the best. Gema Estrada.
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12345624
Dear Guest: We are in Puerto Natales city, not in National Park sector. We have facilitiy with laundry. Best Regards. Gema Estrada.
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Can you provide vegan meals in the restaurant and on excursions?
Hi, I was there for business and I don’t know if they provide vegan food and excursion. Regards
0 votes
so sorry I was picked up all the time , but only small place. suggest you email the hotel and ask
0 votes
Dear David: How are you ?. Sorry for dekay in our answer, Yes and of course you can leave your laggage at hotel during your circuit at National Park and come back every days later and checkin again and take it. I,ll be waiting for you. Best regards. Gema Estrada.
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Does it have a Spa?
Dear: So sorry, but we haven,t SPA. All the best. gema Estrada.
1 vote
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12
"Ask for a room looking across the strait"
"Rooms at the front have the view."
"Make sure your room is at the front, unless the noise from the road bothers you"
"Rooms all very comfortable"
"rooms with a sea view are the best!"
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12345614
PRICE RANGE
US$124 - US$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
costa australis puerto natales
LOCATION
ChileMagallanes RegionPuerto Natales
NUMBER OF ROOMS
110
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