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Empress Angkor Resort & Spa

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359 Reviews from our TripAdvisor Community

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Showing 235: English reviews
Torquay, Australia
Reviewed 15 July 2016

We stayed here for over a week and had 2 rooms for us and the kids. The food was terrible and service was slow to none existent in the Restaurant and Bar area. Buffet breakfast is included and the food labels all wrong, quiet funny to read actually as English is not there native language. The breakfast buffet's saving grace...

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Helpful?
1Thank Richard B
San Francisco, California, United States
Reviewed 12 July 2016

The staff were incredibly helpful and polite. The hotel was great. It was a little empty while I was there, but that created for a quiet, restful stay. The architecture was superb. The pool area was amazing as well. The buffet was ok, but since it was included in the cost, it was sufficient. They even had a musician play...

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3Thank DP-California
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Mr/Mrs. DP-California, Warm greeting from Empress Angkor Resort & Spa! I would like to say thanks you for speeding valued time with us to stay in our Empress Angkor Resort & Spa and also sharing your brilliant experience during your stay. It is our honored that you have given us high review. I am extremely exited to hear that...

Reviewed 11 July 2016 via mobile

When booking a 5 star hotel I have great expectations and these weren't exactly met. We booked via booking.com and registered 3 children. Yet there were no blanket, pillows or towels for the 5 th person. Everyday we have to go to the reception for towels. It is indicated that you get a 20 % discount in the restaurant. But...

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2Thank Camilla K
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Camilla , On behalf of our team, I would like to thanks for choose our Empress Angkor Resort & Spa to be your accommodation. Regarding your complain about “We booked via booking.com and registered 3 children. Yet there were no blanket, pillows or towels for the 5 th person. Everyday we have to go to the reception for towels...

Hong Kong, China
Reviewed 18 June 2016 via mobile

We stayed here for two nights. Spend two days by the pool and one day at the temples. The pool is great and was always basically empty. The cocktails are yummy. The food is the worst food I've ever had. We ordered room service the first night, it was basically inedible. Then we ordered French fries at the pool and...

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1Thank Shaines90
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Shaines90, Thank you for taking the time to provide your feedback regarding your recent stay with Empress Angkor Resort & Spa. behalf of our team, I would like to thanks for choose our Empress Angkor Resort & Spa to be your accommodation . Regarding to Crap Food for room service and pool was check and try avoid about this...

New York City, New York
Reviewed 13 June 2016

Based on the ratings on TripAdvisor I decided to stay at the Empress. I have very mixed feelings about this place. The hotel provides free shuttle service between the airport and bus station in Siem Reap. I had sent a request with pick up details at the bus and had requested confirmation. I did not receive confirmation, so I sent...

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2Thank Cora C
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Cora , Thank you for taking the time to provide your feedback regarding your recent stay with Empress Angkor Resort & Spa. behalf of our team, I would like to thanks for choose our Empress Angkor Resort & Spa to be your accommodation . Regarding to Food problem was check and try avoid about this problem could not happen...

Reviewed 6 June 2016 via mobile

We stayed at this hotel in Siem Reap for 3D 2N during our visit to Cambodia. Such a beautiful building with an amazing hospitality. Staffs were friendly and accommodating. 15 mins away by tuk tuk into town that would cost approx $3 one way. Such an excellent location to Ankor Wat, Bayon, and Angkor Thom. Would definitely stay there again

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2Thank Suganya S
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Suganya, Warm greeting from Empress Angkor Resort & Spa! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us good review. I am extremely exited to hear that you are immensely loving our best customer service of all our staff....

Singapore, Singapore
Reviewed 24 May 2016 via mobile

The hotel provided free airport pickup and drop-off services. Staff were always smiling and ready to help. Gym, sauna, pool and jacuzzi were free of charge and the breakfast was sumptuous. Some cons: the bed was rickety and the bathtub didn't plug properly. Overall a very good hotel. I'd recommend it!

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1Thank Joji M
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Joji , Warm greeting from Empress Angkor Resort & Spa! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us good review. I am extremely exited to hear that you are immensely loving our best customer service of all our...

Kuala Lumpur, Malaysia
Reviewed 23 May 2016 via mobile

Stayed here for 3 nites with the family to visit the historical sites in Siem Reap. The rooms were spacious and clean. The breakfast had many choices. The staffs are attentive and friendly. Located between the airport and the city. The major plus point for us is the free shuttle from and to airport also the free shuttle to the...

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Thank aimantakkisah
ROUSDALY U, E-commerce at Empress Angkor Resort & Spa, responded to this review

Dear Mr/Mrs. aimantakkisah, Warm greeting from Empress Angkor Resort & Spa! More appreciated for speeding valued time with us to stay in our Empress Angkor Resort & Spa . We would like to thank you very much for sharing your brilliant experience. It is our honored that you have given us good review. I am extremely exited to hear that...

Phnom Penh, Cambodia
Reviewed 18 May 2016

Nice services. Most of the services are included in the hotel fee. Relaxing environment with great decoration. Swimming pool is large enough to swim. The food is very delicious, especially noodle soup. The overview is perfect.

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Thank LymengLM
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Mr/Mrs. Lymeng, Warm greeting from Empress Angkor Resort & Spa! More appreciated for speeding valued time with us to stay in our Empress Angkor Resort & Spa . We would like to thank you very much for sharing your brilliant experience. It is our honored that you have given us good review. I am extremely exited to hear that...

Buenos Aires, Argentina
Reviewed 12 May 2016

NIce lobby , great berakfast, swimming pool and spa are great too. The bedrooms very nice. The personal don´t speak very good english but they are so kind that doesn´t matter. The cocktails in the pool bar are not good. Mostly chinise guests. I think is an excellent option ? I will stay here again if i come back.

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Thank Diego S
ROUSDALY U, E-commerce at Empress Angkor Resort & Spa, responded to this review

Dear Diego, Warm greeting from Empress Angkor Resort & Spa! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us good review. I am extremely exited to hear that you are immensely loving our best customer service of all our staff....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Planning a trip, anniversary or romantic holiday? Our Hotel offers you a chance to take a step back in time, where life moves at a much slower pace and the atmosphere is one of calm and peace. Relax and enjoy a getaway with each other in Siem Reap, the ancient City of Cambodia and the Angkor Wat Temples the most subdued and magical CityEmpress Angkor Hotel is a luxurious hotel offering 208 lavishly furnished rooms and wide range of facilities such as in-house spa, gym, outdoor swimming pool and Jacuzzi etc.Furthermore, each room is elegantly appointed rooms and suites are complemented by the finest personalities to make this one of Empress Angkor Hotel'best accommodation experiences. Air-Conditioning, bathropes, slippers and full list of in-room features one comes to expect of a true convenient hotel. Our premium floor offer stunning view across the city and tropical landscape view.The in-house restaurants serve a wide selection of Khmer and international dishes. ... more   less 

Additional Information about Empress Angkor Resort & Spa

Address: National Road #6, Opposite Cultural Village, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Price Range: €39 - €153 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Empress Angkor Resort & Spa 4.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Empress Angkor Siem Reap
Hotel Empress Angkor
Hotel Style:
#74 Family Hotel in Siem Reap
#78 Luxury Hotel in Siem Reap
#91 Spa Hotel in Siem Reap
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Questions & Answers

Here's what travellers have asked, with answers from Empress Angkor Resort & Spa staff and other travellers.
4 questions
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Winnipeg Canada

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Questions? Get answers from Empress Angkor Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and see if there are any refurbished rooms”
 of 5 bubbles 277julianp, 1 Nov 2016 | Read review
“Pool view with balcony is great.”
 of 5 bubbles Happywanderer5263, 13 Sep 2016 | Read review
“best views, quiet floors, best services.”
 of 5 bubbles LymengLM, 17 May 2016 | Read review
“Maybe try to ask for something on the third floor”
 of 5 bubbles Matayo41, 10 Jan 2016 | Read review
“Get a room with the swimming pool view. Request to be stay in the new building as the old building is quite outdated”
 of 5 bubbles ManilynMar, 27 Dec 2015 | Read review
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