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Empress Angkor Resort & Spa

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Empress Angkor Resort & Spa
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374 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Oxford, United Kingdom
Reviewed 25 September 2014

After spending 5 nights at NagaWorld in Phnom Penh - we found Empress Angor a proper hotel, where one deserves to stay for some peaceful rest. Loved the food, and breakfast (selection is not great though), and the staff (always willing to help). And the pool is great for hot days of Cambodia.

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Helpful?
Thank ZoeMoe8
Albany, Australia
Reviewed 18 September 2014

We stayed in early July at the Empress. Firstly, I must say this hotel was not our first choice, but after a disastrous night at our other accommodation we looked on trip advisor for a hotel that we thought would suit our needs and checked out the rates, we then jumped in a Tuk Tuk and went and negotiated with...

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Thank Paula F
SINGAPORE
Reviewed 11 September 2014

Located in the middle of the OldTown and Airport , hence i would say its a nice location . A great hotel serve 5 star services. The room is extremely big enough even the lead in catergory . From the hotel to oldtown took less than 5 mins by TUK TUK and cost USD4 for 2 ways (after bargained)

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1Thank LAI_WY
Sydney, Australia
Reviewed 20 July 2014

After months of planning I have to say we were let down! During our stay we endured a lot of noise and a pool that was out of order! The hotel was busy with renovations and it was an absolute nightmare. No time for relaxation, hammering drilling etc ect from 7:30am in the morning and some evenings till 10pm. After...

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2Thank sopperman9
KSCHANTHA, Manager at Empress Angkor Resort & Spa, responded to this review

Dear sopperman9, Thank you for taking the time to tell us about your experience at the Empress Angkor Hotel. Please kindly accept my apologies for falling short of your expectations on some aspects of your stay. I have take note that all your comments will be reviewed and actions will be taken accordingly. Concerning for the construction, that is the...

Singapore, null, Singapore
Reviewed 14 June 2014 via mobile

I was traveling in a group of 27 people and I stayed in room 301, it waa a long walk from the lift to the room. Hotel lighting: The hotel tries to save power at certain times of the day and the lobby is frightening at certain times of the day when it is dark. The rooms: The rooms are...

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1Thank Edmundyong
Bangkok, Thailand
Reviewed 5 June 2014

Hotel Location: Empress Angkor Resort and Spa is situated in the city center, nearby the Cambodian Cultural Village.It takes only 5 minutes from Siem Reap International Airport along National Road No.6 5 minutes drive to Siem Reap Down Town,Pub Street. As well. I think probably around 15 Minutes drive to Angkor Wat. Hotel provide daily shuttle service to Pub Street...

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Helpful?
Thank Smurfifon
KSCHANTHA, Manager at Empress Angkor Resort & Spa, responded to this review

Dear Smurfifon, Thanks so much for your time to leave the feedback following your recent stay at Empress Angkor Hotel. I was delighted that you enjoyed service we provided to our guests. I am very proud that my team delivered the best levels of service to you and that we met your expectations. I will be passing your kind words...

Newquay, United Kingdom
Reviewed 2 June 2014 via mobile

I gave this hotel 5 star when I stayed here in 2013. I was looking forward to returning here but ended up wishing I'd booked elsewhere. My first complaint is the swimming pool was closed for renovation. An arrangement was in place to transport you to use the pool about 5 minute drive away. This pool is not as good...

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1Thank kernowtraveller77
KSCHANTHA, Manager at Empress Angkor Resort & Spa, responded to this review

Dear kernowtraveller77, Thank you for taking the time to tell us about your experience at the Empress Angkor Hotel. Please accept my apologies for falling short of your expectations on some aspects of your stay. Otherwise that is the low season, our management was discussed about swimming pool is that good time for us to update our swimming pool facility....

Colombo, Sri Lanka
Reviewed 28 May 2014

We stayed 4 nights at this hotel in May 2014 as a part of our 7 day tour of Cambodia. The hotel is very nice, clean and comfortable and is one of the better hotels in Siem Reap. The hotel is conveniently located between the airport and the night market / pub street area. Pub street is a 10 minute...

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1Thank JJayaweera
Calgary
Reviewed 5 May 2014

The hotel is located near the airport, quite far from downtown Siem Reap, so is not convenient to Pub Street etc. First problem: shuttle driver did not identify himself with an "Empress Hotel" sign and I shouted out "Empress Hotel" to the row of drivers and he did not respond... We discovered the shuttle after hiring a taxi. But the...

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Thank Richard289
Kuala Lumpur, Malaysia
Reviewed 4 May 2014

Me and my wife stayed at empress Angkor from 30dec - 04jan, 2014. New year party was one of saddest ever, the street fun till 9pm at night market was better! Not worth the supplement hotel subjected us too! Hotel is conveniently located between the airport (10- minutes away) and from major attractions.....temples, artisans Angkor etc, the hotel reception staff...

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Thank umesh c
KSCHANTHA, Guest Relations Manager at Empress Angkor Resort & Spa, responded to this review

Dear Mr. Umesh, Warmest greeting from Empress Angkor Hotel, First and foremost, I apologies on behalf of Empress Hotel team for what sounds like an incredibly unpleasant experience and made the disappointment to you on New Year Eve arrangement, massage and reception's English language. I can certainly sympathize with your predicament, which is in fact our predicament. We have informed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Planning a trip, anniversary or romantic holiday? Our Hotel offers you a chance to take a step back in time, where life moves at a much slower pace and the atmosphere is one of calm and peace. Relax and enjoy a getaway with each other in Siem Reap, the ancient City of Cambodia and the Angkor Wat Temples the most subdued and magical CityEmpress Angkor Hotel is a luxurious hotel offering 208 lavishly furnished rooms and wide range of facilities such as in-house spa, gym, outdoor swimming pool and Jacuzzi etc.Furthermore, each room is elegantly appointed rooms and suites are complemented by the finest personalities to make this one of Empress Angkor Hotel'best accommodation experiences. Air-Conditioning, bathropes, slippers and full list of in-room features one comes to expect of a true convenient hotel. Our premium floor offer stunning view across the city and tropical landscape view.The in-house restaurants serve a wide selection of Khmer and international dishes. ... more   less 

Additional Information about Empress Angkor Resort & Spa

Address: #888, Across Cambodia Cultural Village, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Price Range: €41 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Empress Angkor Resort & Spa 4.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Empress Angkor Siem Reap
Hotel Empress Angkor
Hotel Style:
#74 Family Hotel in Siem Reap
#85 Luxury Hotel in Siem Reap
#99 Spa Hotel in Siem Reap
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Questions & Answers

Here's what travellers have asked, with answers from Empress Angkor Resort & Spa staff and other travellers.
5 questions
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Winnipeg Canada
Winnipeg Canada

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Questions? Get answers from Empress Angkor Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3 or 4 levels up with balcony, views of pool, lovely quiet”
 of 5 bubbles lyndam612017, 4 Feb 2017 | Read review
“Try and see if there are any refurbished rooms”
 of 5 bubbles 277julianp, 1 Nov 2016 | Read review
“Pool view with balcony is great.”
 of 5 bubbles Happywanderer5263, 13 Sep 2016 | Read review
“best views, quiet floors, best services.”
 of 5 bubbles LymengLM, 17 May 2016 | Read review
“Maybe try to ask for something on the third floor”
 of 5 bubbles Matayo41, 10 Jan 2016 | Read review
5 of 5