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Apsara Centrepole Hotel

Agoda.comUS$42*
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#106 of 342 Hotels in Siem Reap
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$49*
US$42*
US$49*
US$42*
US$49*
US$42*
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Apsara Centrepole Hotel
Apsara Centrepole Hotel
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533 Reviews from our TripAdvisor Community

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Saint Louis, Missouri
Reviewed 1 week ago

Very clean room, excellent staff, great location. I stayed here when seeing all the temples nearby. It was great to return to the hotel at midday and have a cooling swim in the pool. Also a 2 minute walk to Pub Street for evening meal and/or drinks.

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1Thank 503Gary
Kailua, Hawaii
Reviewed 2 weeks ago

We went from spending $100 a night at Viroth's which was AMAZING, to $30 a night at Apsara and truly enjoyed both places. Apsara was lovely! The staff was extremely friendly offering cool towels upon our arrival. The room was clean and the beds were comfortable. The pool was quaint, and the complimentary breakfast was delicious! We had in room...

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1Thank Alawha
Reviewed 2 weeks ago via mobile

Really nice and luxury hotel! Great service, veeery good breakfast, amazing location just IN the main center of siem rep. Great swimming pool, big size bedroom and comfortable bed. Would definitely come back!!!

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1Thank Carolina S
Sydney, Australia
Reviewed 3 weeks ago

Together with my wife I had a couple of really nice days at Apsara Centrepole. Staff was super attentive, and the personal and friendly way we were met set the standard for our experience. We really enjoyed the atmosphere and the interior style that strikes a good balance between traditional Asian colonial and updated hotel style. The room had generous...

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Thank 1963travelbug
Reviewed 23 April 2017

The staff are so overly friendly it almost hurts. I came in with a group of 4 and we were immediately served cold face rags, delicious tea, and sticky rice while the paperwork was being filled out. They set up everything when it came to getting tuk tuks to go out to Angkor Wot. Its also right across the street...

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Thank Brandon H
Port Elizabeth, South Africa
Reviewed 14 April 2017

Stayed at Aspara Centrepole on my last night in Cambodia and it was a good option given the rate (obtained via Booking.com). Location was extremely convenient – barely 100m walk from Pub St but still “insulated” from the party noise. My ground-floor room was clean with fresh-smelling crisp white linen and quite well appointed (slippers, gowns, toiletries, electronic safe, cable...

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Thank LSD213
Reviewed 2 April 2017 via mobile

A very nice hotel in a great position to be able to walk to many other attractions in the city. It had small, but great pool which was pleasant to use after a day out siteseeing. The staff were fantastic, especially Sona who assisted us with further accommodation at another hotel after we decided to stay longer, but the Apsara...

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Thank Peter E
Lambourn, United Kingdom
Reviewed 31 March 2017 via mobile

Stayed here for 4 nights during our stay and enjoyed every bit of it. We stayed in one of the terrace bedrooms with private courtyard - bed was comfy, room was very clean and air-con very efficient. Hotel pool was lovely, clean and peaceful to cool off in after a long day at the temples, with towels provided for swimming....

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Thank TurtleGirl14
Siem Reap Province, Cambodia
Reviewed 11 March 2017 via mobile

Hotel room stay with restaurant and bar,pool,wifi high speed,delicious Cambodia foods And closer to pub street,old market ,and many mart store,and near to tourism site in Cambodia,and easy to discovery UNESCO world heritage via motorcycle,tuk-tuk,car,van,bus,or on foot with fresh air ,cold in temple area and jungle etc.....

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Thank Heanhnin
Reviewed 10 March 2017

Was really pulling for this place after all the great reviews. Unfortunately, the grimey tile, broken toilet seat, under performing air con, and the construction noise that began at 7:15 AM and lasted on and off until 4:00 ruined it.

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Helpful?
Thank Sean R

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
This 19-room 3.5 star colonial-style boutique hotel is located in the exciting central old market area of Siem Reap City, just 2 minutes walk away from Pub Street and the night markets. The hotel is about 7 km from Siem Reap Airport, 15 minutes drive to Angkor Wat and 20 minutes drive to the floating village at Tonle Sap. All rooms and suites feature en-suite bathrooms, air-conditioning and many other modern conveniences to make guests feel at home. The hotel offers 24 hour front desk, restaurant and lounge bar, swimming pool, free Internet access, tours desk, free pick-up for direct bookings, ticketing services, daily housekeeping, massage and laundry services. ... more   less 

Additional Information about Apsara Centrepole Hotel

Address: 522 Svay Dungkum | Old Sok San Street, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Price Range: €28 - €62 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Apsara Centrepole Hotel 3.5*
Number of rooms: 19
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Hotel Style:
#39 Romantic Hotel in Siem Reap
#47 Family Hotel in Siem Reap
#78 Spa Hotel in Siem Reap
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Questions & Answers

Here's what travellers have asked, with answers from Apsara Centrepole Hotel staff and other travellers.
9 questions
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San Mateo, California
over a year ago
Baltimore, Maryland
over a year ago

Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at “The Apsara Centrepole”.

Unfortunately there are some things which we are not able to control, for example the tuk tuk transfer situation at the airport. The airport has a very strict policy on where transfer tuk tuks are allowed to park. Transfer tuk tuks are only allowed to park at the outermost parking bays of the airport's parking area which means that our customers are made to walk a long distance to get to tuk tuk transfer services. Many people have complained about this situation but the airport has its policies and is unrelenting when it comes to its rules. We would greatly appreciate that you lodge a complaint with the airport because it is not right that travellers who have spent 10s of hours flying should have to walk so far for a transfer service. We would, for the sake of our valued guests and all guests of Siem Reap like to see the airport change its policy and allow hotel transfer tuk tuks to park much closer to the airport terminal.

Thank you for complimenting our staff on their friendliness and smiles. At Apsara Centrepole we pride ourselves on the goodness, honesty and friendliness of our staff. We relate to one another as if we are a family and as a family we really do the best that we can to make our guests feel as if they are part of that family. We are a small boutique and personal hotel and hope that our guests are comfortable enough to tell us of any short comings that they might experience with their accommodation or our service so that we can immediately rectify those deficiencies. We can only wish that you had told us of the problems with mossies and crickets in your room because we would have moved you to another room and taken care of the problem in your original room.

Unfortunately in Cambodia we have problems with insects and at our hotel we fumigate once per week to keep these pests at bay but properties near by are not as vigilant as we so if windows are left open during the day all sorts insects decide that “your” room is their home. Mossies are a real problem, crickets on the other hand can not hurt anyone and most people find them to be cute but of course some people find all insects threatening and if any of our guests are afraid of insects we will spray their rooms to make sure every living insect is dead and removed.

The little lizards that you speak of are called Geckos. They are completely harmless and are ubiquitous throughout Cambodia, both inside and outside homes and accommodation. It does not matter whether you stay in 5 star accommodation or not, you will always find Geckos running up and down the walls, inside and out. I have even seen geckos in the rooms of the Raffles hotel here in Siem Reap. They are a very shy, little creature and can not hurt human beings in any way. Geckos run away from humans. Most travellers find them to be amusing and feel it a privilege to see them and hear their funny little mating calls.

You stayed with us during New Years which is one of the busiest and noisiest times of the year, particularly in the Pub Street precinct and our hotel is valued by those who desire to be conveniently close to the eating and partying scene which this precinct is famous for.

The bottle of champagne that was left in your room was simply an addition to our mini bar range because it was the New Year. The same addition was made to every room and we did not mean to offend you by providing it as part of our mini bar range. We provide a mini bar for the convenience of our guests and we do not pressure our guests to consume these products. We were simply giving our guests an extra choice. We are sorry that you felt that we were trying to pressure you into consuming the champagne by leaving it in your room for a couple days.

We clean our rooms every day and we have not had any complaints in the past about our rooms being unkempt or dirty. Our house keeping staff are very thorough and do their jobs very well. We change our guest's bed linen every couple of days or sooner if we can see that the linen is soiled.

We try to make the stay of our guests as comfortable and trouble free as possible and we offer a booking service for most of the cultural activities to be experienced in and around Siem Reap. Our staff offered to book the tickets for the Siem Reap Museum for you and the cost of buying the tickets here at the Apsara Centrepole is $12 which is exactly the same price that it costs at the Museum, $12. Your review seemed to imply that we were charging more than the museum which is just not the case. Our hotel was simply offering you a courtesy at no extra cost or inconvenience to you.

As to the stains on the towels. We acknowledge that our towels are stained but they were definitely not dirty . Our towels are stained or dyed because most pale skinned guests that stay here value a dark tan so they use fake bronzing lotions to give them the best “holiday” tans possible which stains their skin to a darker colour. Unfortunately when our guests wipe themselves down with our white towels the dyes on their bodies also dye the towels. No matter how much our towels are washed or bleached we do not seem to be able to remove the effects that the bronzing lotions have on our white towelling. We can assure you that our towels are not dirty because they are washed and sanitised and are very clean but because of your very valued comments we are considering ways of rectifying this issue by either changing the laundry service that we use or changing the colour of our Manchester.

Because of the situation that you encountered with the room door and wardrobe door clashing we are considering replacing the hinged doors of the wardrobe with sliding doors to resolve the problem.

I do not understand what you meant about “viola the safe”.

It is only through your feedback that we can improve our rooms and service and once again I gratefully say “thank you”.

Unfortunately I do not understand your comment regarding the shower : “we knew the shower was going to be a challenge each day”. What was the challenge that you perceived that you were going to have with regard to the shower? There is always very hot water with very good pressure in all of our rooms so I can not understand what challenge you thought, that you knew you would face each day. Did the challenge that you knew you would have actually manifest?

As to the furnishings being old, our rooms are furnished very simply and the furniture is made from Cambodian rare solid timbers. Not cheap veneered particle board or ply wood.

Lastly I must say that we the staff and management enjoyed you staying with us and seeing your faces each morning. It was a pleasure to serve you. If ever you decide to stay with us again please let us know if there is a problem with your room or our service so that we might rectify the problem immediately or as soon as we are able to.

Yours sincerely,

Management and staff of The Apsara Centrepole.

over a year ago
San Mateo, California
over a year ago

See all questions (9)

Questions? Get answers from Apsara Centrepole Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The T series rooms (3rd floor) have a good set of chairs out front of their balcony”
P7661BEbrandonh, 23 Apr 2017 | Read review
“Ground floor rooms will have much more noise from staff walking about late at night and early in the morning.”
VDlong, 9 Mar 2017 | Read review
“Overlooking pool is a winner. Some rooms have taller buildings next door.”
revtmharrison, 16 Feb 2017 | Read review
“Rooms further away from the main road are quieter”
zubinb3, 13 Feb 2017 | Read review
“Choose the upper floors! Do not choose the lower floor!”
traveller_r13, 5 Jan 2017 | Read review
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