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Palace Residence & Villa

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#120 of 320 Hotels in Siem Reap
Certificate of Excellence
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110 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Hong Kong, China
Level Contributor
9 reviews
Reviewed 3 days ago NEW

The room, pool, dining area, landscape are great, although my pool view room only has partial pool view. The restaurant food quality, not worth the price paid. Front desk staff hospitality need to be improved. I was there asking about the car arrangement for our departure and when the front desk lady saw someone wants to check in, I haven't... More 

Helpful?
Thank edf192016
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 weeks ago via mobile

This is very Nice hotel Just like the Picture shows. Staff is very friendly. Great breakfast with a lot of variety. Free shuttle to and from dowtown. In the evening nice music entertainment. The hotel restaurant for traditionel Khmer food is a must to!

Helpful?
Thank Maya G
AngkorPalaceResort, Manager at Palace Residence & Villa, responded to this review

Dear Maya G, We highly appreciate your taking the time to write a review of your holiday experience with us on Tripadvisor.com. We are delighted to have you trying out our Traditional Khmer Food at Phumkreus Khmer, our "Fine Dining Restaurant". As we endeavor to ensure that all our guests are well looked after, we are very pleased that you... More 

Bristol, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 October 2016 via mobile

We stayed for a week in October. It's a lovely hotel although I'd say more 4 star than 5. The facilities are there but the hotel is a little tired and could do with an upgrade. Still the staff were all lovely and really helpful, we ate in both restaurants while we stayed and the food is excellent. The buffet... More 

Helpful?
Thank Laura_Hansford
AngkorPalaceResort, Manager at Palace Residence & Villa, responded to this review

Dear Laura_Hansford, All guests who find the mattresses hard can call housekeeping department who will lay another layer of mattress softener on top of the mattress, it will defuse the hardness of the mattress. We would also like to thank you for your comments, and rest assured we will take the necessary steps to remedy the issues a mentioned. Best... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2016 via mobile

Really nice welcoming to the hotel by the staff super attentive. Property is beautiful, has two pools on for adults and the other more kid friendly but as it was low season it was very nice to relax in this pool just steps from our room. The hotel has a beautiful spa, golf and tennis courts. Room was spacious and... More 

Helpful?
Thank Monica R
AngkorPalaceResort, Manager at Palace Residence & Villa, responded to this review

Dear Monica R, We do appreciate your constructive criticism and do apologize for any inconvenience caused, and rest assured as we speak we are investigative this situation. Our reviews have usually been positive, and we are truly shocked to know that you stay was not up to expectations. Every effort or negative comments from our guest is taken very seriously... More 

Athens, Greece
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2016

From arrival to departure ALL staff were amazing. The room was of high quality, facilities second to none. Dining, a very good choice of all foods to a very high standard. Spa, well, the best massage I have had in a long time, both my wife and I visited twice.

Helpful?
1 Thank Gordon O
Perth, Australia
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 September 2016

We had our complimentary pick up from the airport. The staff who picked us up was friendly and gave us some insight of Siem Reap. Check in service was very good! We were greeted by smiling staff with a traditional scarf and seated whilst another staff came to check us into our rooms while we had our welcome drink. We... More 

Helpful?
2 Thank need2travel87
Zephyr
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 September 2016

We stayed just one night before joining a group, but had nothing but positive experiences at this property. The hotel's extensive grounds, beautiful rooms, unbelievable breakfast buffet with hundreds of hot & cold choices from a dozen different cuisines, and wonderful staff made it an wonderful stay. Hotel is beautifully decorated. The hotel is about 1/2 way between downtown and... More 

Helpful?
2 Thank key_man_canada
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 August 2016

Amazing amenities in great location. Friendly service, and delicious food. Can't get much better than this. We are particularly grateful to one of the hotel employees, Punlok, as he was extremely helpful with our questions and comments. I highly recommend choosing your stay at this hotel.

Helpful?
3 Thank evaughan_mills
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 August 2016

Got a pool side room and hotel shuttle to the market is great to have. Hotel staff is extremely helpful, especially Mr. Punlok, he was able to give me lots of tips to go around the city and get around the market place. Incredible experience!

Helpful?
2 Thank Toronto_Ian94
Malmo, Sweden
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 August 2016 via mobile

This place is just awesome, away from the crowds and craziness of down town. The pools are wonderful and enjoyed a lot the pool bar (a bit expensive but well worth it)... Playground for the kiddies, enough sitting places, excellent personal and maintenance... Highly recommend this hotel!

Helpful?
2 Thank Nilsson R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Come and discover Siem Reap. Experience old world charm with elegance and comfort, and experience Khmer hospitality at Palace Residence & Villa Siem Reap, Cambodia. The hotel's 29 beautifully appointed residence and villa are located within the premise of the luxury hotel the Angkor Palace Resort & Spa building and arranged in individual clusters of unique villas, generously spaced out around the privacy and uninterrupted views over the greenery garden and lotus pond. Be pampered with our residence and villas, if just getting away is not enough, and what you need is a complete retreat. ... more   less 

Additional Information about Palace Residence & Villa

Address: Khum Svay Dangkum, No. 555, Phum Kruos, Siem Reap 17252, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Price Range: €80 - €893 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Residence & Villa 5*
Number of rooms: 29
Reservation Options:
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Hotel Style:
#75 Luxury Hotel in Siem Reap
#83 Spa Hotel in Siem Reap
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Questions & Answers

Here's what travellers have asked, with answers from Palace Residence & Villa staff and other travellers.
13 questions
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See all questions (13)

Questions? Get answers from Palace Residence & Villa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I say luxury but not expensive”
 of 5 bubbles gordono907, 17 Oct 2016 | Read review
“Garden/Pool view preferred”
 of 5 bubbles key_man_canada, 20 Sep 2016 | Read review
“Pool side is a great option to have”
 of 5 bubbles Toronto_Ian94, 28 Aug 2016 | Read review
“See my other review”
 of 5 bubbles REG_7516, 7 Aug 2016 | Read review
“Villas are awesome”
 of 5 bubbles W9396DCclaires, 30 May 2016 | Read review
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