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Novotel Cotonou Orisha Hotel

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217 Reviews from our TripAdvisor Community

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Showing 106: English reviews
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Rome, Italy
Reviewed 1 week ago via mobile

It's sold as one of the best averaged priced hotels but once you get there you understand why is cheaper than others. A bad smell of "toilet" welcomes you at the lobby, then you enter the room going to relax after a long trip and you discover that the moquette is dirty, fourniture is dying and you don't feel like...

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Helpful?
Thank Enrymor
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mr Enrymor, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very evaluable. We have taken note of all your remarks about the lobby, the room, the restaurant and the bar. We can assure you that the necessary steps are taken...

abuja
HOTEL’S FAVOURITE REVIEW
Reviewed 17 November 2016 via mobile

Took the family for a road trip traveling from Abuja, Nigeria through Lagos to Accra Ghana. We chose to spend a few days in Cotonou and stayed at the Novotel. The facility exceeded all our expectations! From the smart check-in service, the play areas for kids, beautiful pool area, piano lounge,great well priced meals and access to the city. It...

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Helpful?
Thank portly_monk
About Hotel's Favourite Review
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Guest, We thank you for your comments regarding your stay at Novotel Orisha Cotonou with your family. We have taken note of your remark about the mastercard. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us who work day after day to...

Lagos, Nigeria
Reviewed 1 week ago

The Chairman and the delegation of CONTEC GLOBAL NIGERIA was on a business visit to Cotonou - Benin. The Manager Richard ROBAIX took very good care of all of us (4 Rooms) from the reservation time done from Lagos Nigeria till our departure. The rooms were ready before time and exactly the way we wanted specially for the sea view,...

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Helpful?
Thank kalibay
Lausanne, Switzerland
Reviewed 2 weeks ago

Overall stay was very disappointing, I have been several times to this hotel and it's getting worst and worst. The whole hotel is suffering from the lack of renovations for years and absolutely 0 work has been done. At least before the employees were friendly. This will be my last stay as there has been several new hotels in town.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank gregoiren2017
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mr Gregoire, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very evaluable. We have taken note of all your remarks and can assure you that the necessary steps are taken to improve the quality of services. So we are going...

Buenos Aires, Argentina
Reviewed 2 weeks ago via mobile

Mostly a business hotel, from the looks if fellow lodgers. We were there on the first leg of a cultural tour of West Africa. The restaurant is quite good; we had the breakfast buffet and an a la carte dinner. Staff is pleasant but quite laid back (good practice for unwinding in West Africa: cool it!). Best views are from...

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Helpful?
Thank Mary T
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mrs Mary, We thank you for your comments regarding your stay at Novotel Orisha Cotonou. We have taken note of your comments about the electronic lock. It is a great pleasure to receive such compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us who work day after day to offer...

Douala, Cameroon
Reviewed 2 weeks ago via mobile

This hotel came highly recommended, but proved to be a huge disappointment. The reception area is cramped and small, with very little natural light. Only two service desks available on check in and one was closed, which meant a bit of wait to be serviced. The rooms are average, but cleanliness and maintenance is sorely lacking, with dirty carpets and...

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Helpful?
Thank Pappil0n
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mr Pappilon, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We have taken note of your various observations on the room, the bathroom, the restaurant and the reception by the staff. We can assure you that the necessary measures are implemented in order to improve the quality of the services of the hotel. Regardind...

The Netherlands
Reviewed 3 weeks ago

One word: terrible! The hotel rooms are extremely outdated, worn down, poorly maintained - and dirty (stains in the carpet and couch). The pictures online don't correspond to reality. Besides, staff (reception and restaurant) was downright surly, not friendly and / or helpful. Perhaps arrogance or lack of English. We had booked the hotel for a full week, but left...

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Helpful?
Thank Judy1975
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Mrs Judy, Further to the last email you received from us, we still confirm our engagement to work for a best quality of service. Therefore, the new beddings of Novotel called “Live and dreams” for the rooms have been ordered already. We are also going through some renovation program which will start very soon. For the service, we are...

Cotonou, Benin
Reviewed 3 weeks ago

Rooms are big and comfortable. Resturante over priced and the food is average. The bar is extremely over priced. Local beer 2400CFA, for a small bottle, Local bars charge around 500CFA for a small beer. There is no gym, internet is very slow, no laundry service on weekends.

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Helpful?
Thank Matwestaus
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Guest, We have received your comments regarding your last stay in Novotel Orisha Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very evaluable. We have noted your comments the price and the internet, which will allow us to improve our services. We regret not being able to meet your expectations at every...

various
Reviewed 21 January 2017

My room was clean, the AC worked well and I felt secure at all times. The grounds are modest but pleasant. The breakfast buffet is good enough and you can ask for an omelette though service may be a bit slow. (Only one way to make morning espresso, would be nice if there were two self-serve machines.). Dinner nothing to...

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Helpful?
Thank RetiredDude
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Guest, We thank you for your comments regarding your stay at Novotel Orisha Cotonou. We have taken note of your comments about the machine of coffee. It is a great pleasure to receive the compliments. We will, for sure share those with our team. Your satisfaction is the best reward for us who work day after day to offer...

Reviewed 30 December 2016

I arrived around 8 in the morning and asked if my room was ready for check in already. The guy at the front desk told me "yes your room is ready sir". What they did not tell me was that they would charge me for the night BEFORE. They charged me through the deposit so I did not know they...

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Helpful?
Thank Thue O
Richard R, Directeur général at Novotel Cotonou Orisha Hotel, responded to this review

Dear Thue O., We have received your comments regarding your last stay in Novotel Orisha Cotonou. We are eager to provide the best quality of service. Therefore your opinion is very evaluable. We have taken note of all your remarks and can assure you that the necessary steps are taken to improve the quality of services rendered. We promise a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Novotel Orisha Cotonou is a 4 star hotel enjoying a seaside location in the centre of Cotonou, close to the two major convention and events centres, the Palais du Congres and the CIC. The hotel offers 110 airconditioned rooms, a restaurant, two barsand five conference rooms for meetings and seminars. This 3 star hotel is equally suited to a business trip or a holiday in Cotonou with your partner or family. The hotel also features a private car park, a swimming pool and a tennis court. ... more   less 

Additional Information about Novotel Cotonou Orisha Hotel

Address: 1821 Boulevard de la Marina, Cotonou, Benin
Region: Benin > Littoral Department > Cotonou
Price Range: €141 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cotonou Orisha Hotel 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Novotel Orisha Cotonou Hotel Cotonou
Novotel Cotonou Orisha Hotel Benin
Cotonou Novotel
Hotel Style:
#4 Luxury Hotel in Cotonou
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Questions & Answers

Questions? Get answers from Novotel Cotonou Orisha Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the pool area for the view”
 of 5 bubbles Davybert, 26 Oct 2016 | Read review
“In Africa,as far as possible from the lifts”
 of 5 bubbles hjeang, 13 Jun 2016 | Read review
“Ask for rooms with a view to the sea”
 of 5 bubbles chrischi000007, 14 Nov 2015 | Read review
“Room facing the sea on upper floors - Great View”
  • Sunrise
 of 5 bubbles 655kimk, 31 Oct 2015 | Read review
“Rooms overlooking the garden have nicer views”
 of 5 bubbles L0mbard0, 21 Aug 2015 | Read review
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