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Quality Inn & Suites

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Quality Inn & Suites
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114 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Pontotoc, Mississippi
Reviewed 9 May 2016 via mobile

Mixed feelings about this property. Facility is very nice. Parking is good. Rooms are clean. Breakfast is only averahe. I had a problem with the bathtub causing a fall. I reported the fall and tub problem to the desk clerk. She wrote it down and someone checked the tub but only replaced the drain. Plug. Didn't fix the problem. Now...

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Helpful?
Thank Food_man56
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to leave such thorough and revealing feedback. I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. We also appreciate your comments regarding the ways that we can improve upon the guest experience...

Reviewed 26 April 2016

We came to st. Louis from Florida for what would be the worst moment of Our Lives. We were there To bury our three-year-old grandson who died suddenly. From the time we walked through the door Throughout our 4-day stay I was nothing less than dumbfounded By the sincere Courtesy And helpfulness shown by absolutely everyone who worked there. Not...

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Helpful?
Thank Angela A
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

May our Lord bless and comfort you and your family during this time of grief. Please accept our sincere condolences. Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It...

Wyandotte, Oklahoma
Reviewed 26 April 2016 via mobile

My 3 year old found box of syringes in the the bathroom. Thankfully he didn't get stuck. Looked more like drug paraphernalia than a diabetic. Had a cigarette butt in there and the syringes looked sketchy. Management basically didn't care. They didn't check the rest of the room. Didn't call the cops. Didn't do anything but offer an overly generous.....$20...

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Helpful?
Thank Momedic2006
Stewartville, Minnesota
Reviewed 26 April 2016

This was just what we were looking for. Perfect for our overnight stay. Check-in was a breeze and appreciated late at night. Rooms were comfy and clean. Breakfast was good. Will recommend to others...

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Helpful?
Thank Sue R
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

I am so glad to hear from you and to discover that you enjoyed your stay with us so much.It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for your recommendation, and we certainly hope that we can be...

Reviewed 3 April 2016 via mobile

We've stayed here before. But it's not the same quality as before nor the quality we normally see at a Comfort Inn. It took us awhile to get checked in. Unfortunately the couple ahead of us had booked online with incorrect dates. The desk clerk was new & this was not a problem she had dealt with before. To her...

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Helpful?
Thank KSue84
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is also important to us to hear from you on the issues that you experienced so that they can be quickly addressed.I do thank you for bringing this matter to our attention and I...

Saint Louis, Missouri
Reviewed 21 March 2016

WOW The staff is the greatest. Mellissa at the front desk has been so helpful. We are in Missouri buying a home and they have been so helpful. The rooms are so clean and updated. The cleaning staff are great. Breakfast is so delicious. Free coffee, juice, tea and hot cocoa 24/7. If I was traveling I would stay here....

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Helpful?
Thank Bruce V
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at home! I am very pleased to learn that you enjoyed the breakfast offered at our hotel. It means a lot to us that you've allowed us to be such an important part of your family...

Centralia, Missouri, United States
Reviewed 13 March 2016

Overall not bad, the room was nice, clean. The bed was comfortable, and the staff (only saw two) were friendly. They seemed to have some construction going on, so there was unfinished wood in various places. Pool was nice and the location good. Good for overnight stay, not a holiday destination.

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Helpful?
Thank 1billt1
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. I’m especially glad that you enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. We're glad you had a great time with us and we look forward to serving...

Arnold, Missouri
Reviewed 2 March 2016

An overall good experience, Made even more pleasant by the staff I DEFINETLY disagree with the other review of the front desk staff being "Simple Minded". I thought Melissa went above and beyond expectations,in any situation in the duration of my stay!

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Helpful?
Thank Thomas H
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back...

Saint Louis, Missouri
Reviewed 23 February 2016

Had to be in St. Louis for Business and made reservations at the Comfort Inn in Arnold, MO. As always we were more than pleased, Great front desk, very clean room, great comfortable bed with a wonderful variety of pillows to choose from. We've traveled all across our great nation and 90% of the time stay in Comfort Inns. This...

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Helpful?
Thank jesbigfish
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We can't begin...

Warroad, Minnesota
Reviewed 13 February 2016 via mobile

I was trying to use my clc card with the published rates and the simple minded front desk clerk could not figure out how to honor the rate. Cost about $20 more than the advertised rate. Disappointed in the service even though I had the rate in my hand and online to show her. Not only was is the poor...

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Helpful?
Thank amikoonse
Melisa J, General Manager at Quality Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn & Suites

Address: 3610 West Outer Rd., Arnold, MO 63010 (Formerly Comfort Inn)
Region: United States > Missouri > Arnold
Price Range: €63 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 71
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Also Known As:
Comfort Inn Arnold
Arnold Comfort Inn
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our first floor room was close to the pool, fitness center and breakfast. It was perfectly quiet!”
 of 5 bubbles LynnAnnR_13, 30 Oct 2016 | Read review
“ask for 3rd floor - to avoid footsteps above”
 of 5 bubbles Inquilinus, 18 Oct 2016 | Read review
“Don't stay here”
 of 5 bubbles sbrous9160, 28 Sep 2016 | Read review
“The 2 queen bed rooms I think have way more room than the king suite, and they are cheaper!”
 of 5 bubbles mjdowie, 7 Sep 2016 | Read review
“Ask to get a room away from the open balcony to the lobby. Some noise down there can waft up to your room.”
 of 5 bubbles Frank1126, 4 Jul 2016 | Read review
5 of 5