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Extended Stay America - Detroit - Auburn Hills - University Drive

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Traveller (4)
Room & Suite (14)
Dining (2)
Overview
  • Excellent14%
  • Very good16%
  • Average21%
  • Poor19%
  • Terrible30%
3 weeks ago
“University visit weekend ...”
4 Oct 2017
“Quality of the service”
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (42)
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Reviewed 24 July 2017

I had booked my stay months in advance in order to secure two double rooms for 6 people (two adults and 4 16 year olds) for Vans Warped tour. Upon check in (a long process since no one seemed to know what was going on)...More

Review collected in partnership with Extended Stay
Thank PickleChick2014
Response from 00esa, General Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 25 July 2017

We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will...More

Reviewed 4 July 2017

Booked a 2 bedroom suite directly on the Extended Stay website. When I arrived I was told they didn't have any 2 bedroom suites. The room had a terrible odor that didn't go away. Personal and food items were left by a previous guest. We...More

Review collected in partnership with Extended Stay
Thank kimberlymW2921LG
Response from 00esa, General Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 6 July 2017

We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working with our Housekeeping team to reiterate...More

Reviewed 16 June 2017

I received no service at all and for the price it is a pity! for $100 the customer has to take out the trash, make the bed and take dirty towels to the front desk in order to get clean ones. That was not even...More

Review collected in partnership with Extended Stay
Thank vanessadG8169WY
Response from 00esa, General Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 21 June 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed 12 June 2017

During my stay, the Air conditioner was not working so shifted to another room. Light Bulbs were not working (Seems the house keeping is not following the check list before giving the room to next guest. TV Remote control was missing in one of the...More

Review collected in partnership with Extended Stay
Thank santhoshk925
Response from 00esa, General Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 13 June 2017

Thank you for sharing your concerns regarding your stay at our hotel. We apologize for the service issues you encountered here. What you experienced is not typical of the excellent service we normally provide and you have our assurance swift action will be taken to...More

Reviewed 8 June 2017

This was a terrible night. - 1st room - sheet were dirty - and the bed was made. 2nd room - again bed made - found a dirty hand towel and toy in between the sheets. Kitchen burners and microwave were dirtyMore

Review collected in partnership with Extended Stay
Thank 71carmang
Response from 00esa, General Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 9 June 2017

Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you...More

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Best Value Properties in Auburn Hills, MI
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$82 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$82 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (4)
Room & Suite (14)
Dining (2)
Questions & Answers
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Miles W
6 May 2015|
Answer
Response from juliebug25 | Reviewed this property |
None of the rooms that I saw, which were rooms that we're finished from the remodel, had a fireplace. They were still in the middle of the remodel when we stayed there. My guess is that none of them have a fireplace. Hope... More
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Room Tips
"Don't stay here!!!"
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"Try to book on the 2nd/3rd floor. All the rooms face the parking lot, but at least you're higher up."
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"Stay somewhere else."
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"Ask for a room that doesn't run along the road but the opposite direction since the hotel is in an L..."
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