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The Kensington Hotel

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373 Reviews from our TripAdvisor Community

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Showing 366: English reviews
Denver, Colorado
Reviewed 3 November 2016

There are not many places to stay on campus, thus this is one of the better ones off campus. Shuttle to football game stops at front door which is very convenient. Did not eat there, too many other choices

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Helpful?
Thank Gary D
GrahamHotelSystems, Reservations Coordinator at The Kensington Hotel, responded to this review

Hello Gary, Thank you for your feedback. We encourage you to dine in our wonderful Graham's Restaurant on your next stay. We also have tailgating on game days outside of the hotel with delicious dining and drink options. Please let us know when you are returning and we can ensure you have an exceptional restaurant experience. Warm Regards, Larry Wilson,...

Long Island, New York
Reviewed 1 November 2016

I came to drop my son off at UMich. The hotel personnel could not have been any nicer and more accommodating. They go out of their way to do what ever it is to make your stay more pleasant. The new renovations are beautiful and the hotel is clean, elegant, bright, cozy and welcoming. Unfortunately i got sick and had...

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Helpful?
Thank TravelerUM
GrahamHotelSystems, Reservations Coordinator at The Kensington Hotel, responded to this review

Hello NYUMICHMOM, Thank you for your feedback regarding your recent stay in Ann Arbor. We pride ourselves on ensuring each guest feels like this is home away from home. We look forward to connecting with you soon on your next visit! Warm Regards, Larry Wilson, Jr.

?�<O�
Reviewed 26 October 2016

With the recent facelift, the hotel is much nicer than it used to be. It's close to campus and accessible to the highway. It's near lots of restaurants and close to the Big House (football stadium.). The rooms have been updated and are very pleasant.

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Helpful?
Thank Eli C
GrahamHotelSystems, Reservations Coordinator at The Kensington Hotel, responded to this review

Hello Eli C, Thank you for your feedback. We appreciate you taking the time to mention our renovations. We are excited about our new changes and hope we will see you again soon! Warm Regards, Larry Wilson, Jr.

Upper Saddle River, New Jersey
Reviewed 25 October 2016

Very nice hotel, but even though it was in the 40's at night they didn't turn the heat on in the building? When we asked about the heat theybit was hard to regulate it throughout the hotel so they wait until it gets colder out and then turn it on

Review collected in partnership with this hotel
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Helpful?
Thank Richard E
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Richard E, Thank you for taking the time to review your recent stay with us at The Kensington Hotel on State Street. I'm very sorry that you had some trouble with the temperature in your room throughout your stay. You'll be glad to know we are in the process of improving the guest friendliness of our thermostats so each...

Baltimore, Maryland
Reviewed 25 October 2016

They triple the price of the rooms on game day. Overall was nice but limited restaurant menu, non working A/C and the bar closing at 12:00 made you want to venture outside the venue. Staff was really nice and polite.

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Helpful?
2Thank SWMarsh
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Mr. Marsh, Thank you again for choosing to stay with us during your visit to Ann Arbor. We love your kind remarks about our team members here and thank you for the compliments. Our Kensington employees strive each and every day to make sure our guests have memorable experiences. I'm sorry the bar hours had you venturing outside the...

Lexington, Kentucky
Reviewed 24 October 2016

A decent enough place to stay but has a hard time keeping up with its much younger, much more accommodating younger competition in the same area. The big plus is a fun cozy bar where good food is hit-or-miss; had a superb filet one night and a disaster of a pasta dish the next. First room I was put in...

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Helpful?
1Thank Cindy S
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Cindy S, Thank you for giving us a review of your recent stay at The Kensington Hotel on State Street. Your review is greatly appreciated and I’m glad you enjoyed our lounge environment. We take all feedback from our guests whether negative or positive alike and use it to improve the overall guest experience. I will pass along your...

Washington Dc, District Of Columbia
Reviewed 24 October 2016

Great hotel and wonderful stay. A unique property. It made our short visit a great one. We will be staying at the Kensington again the next time we are in Ann Arbor. We will also recommend it to friends.

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1Thank Steven B
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Steven B, Thank you for your compliments to our unique property. We are proud to be one of the few independent hotels in Ann Arbor and we definitely will look forward to seeing you again in the future. Thank you again for the kind review! Kate Shrosbree Front Office Manager

Minneapolis
Reviewed 24 October 2016

Hotels turns off heat in rooms because they can't regulate it for some undisclosed reason - temperature in our room was 62 degrees. Continental breakfast on executive level was weak - lower selection and quality compared to Holiday Inn Express or similar hotels. We expected more

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Helpful?
1Thank Ken H
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Ken H, Thank you for your review of your recent stay with us at The Kensington Hotel on State Street. We are here to make your stay as comfortable as possible as your home away from home. With that being said I am very sorry that your room temperature was too low for you during your stay. With the...

Caledonia, Michigan
Reviewed 21 October 2016

My father and I found ourselves in a difficult situation after a U of M football game. Dana rose to the challenge and went over and above to help us. The Kensington is lucky to have such a conscientious employee and I will definitely place the Kensington at the top of my list for future stays in Ann Arbor. Thank...

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Helpful?
1Thank markyoung9162
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear markyoung9162, Thank you for your excellent review of your recent stay with us. We are all so appreciative of your compliments you have shared. Dena is the definition of hospitality and we are so happy to have her as a key leader at The Kensington. She is always willing to go the extra mile and was thrilled to receive...

Beijing, China
Reviewed 18 October 2016

I like the room and all the people here, they are very nice. The hotel is very close to the shopping mall, it is very convenient for crazy shopping~~~ However, I stayed here for four days, if we could have more choices of the breakfast, that would be great.

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Helpful?
1Thank hayhungc
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear hayhungc, Thank you for sharing your review with us at The Kensington Hotel on State Street. We are so glad you enjoyed yourself here and our staff will appreciate your kind remarks. Thanks for the tip on varying up our breakfast choices, I will pass along your suggestion to our food and beverage team. Once again, thanks for your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Kensington Hotel is the premier destination in Ann Arbor for overnight accommodations, your next meeting, wedding, family gathering or staycation. Conveniently located just of of I-94 and State Street exit near Briarwood Mall. Come enjoy our recently renovated guest rooms and Union! ... more   less 

Additional Information about The Kensington Hotel

Address: 3500 South State Street, Ann Arbor, MI 48108-1632 (Formerly Kensington Court)
Region: United States > Michigan > Ann Arbor
Price Range: €103 - €169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Kensington Hotel 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Kensington Court Ann Arbor
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Questions & Answers

Here's what travellers have asked, with answers from The Kensington Hotel staff and other travellers.
2 questions
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Goodyear, Arizona
Detroit, Michigan

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Questions? Get answers from The Kensington Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms have wonderful lounge area w/ continental breakfast! Rooms have good sized refrigerator with coffee makers.”
 of 5 bubbles pierannunz, 27 Mar 2017 | Read review
“The pool and lobby are on the first floor - street level.”
 of 5 bubbles toplawyer, 22 Mar 2017 | Read review
“They have rooms for pets but limited so book early.”
 of 5 bubbles wendybabits, 20 Mar 2017 | Read review
“Some rooms have windows that face walls. You might want to ask if this matters to you.”
 of 5 bubbles Molly66, 8 Mar 2017 | Read review
“Great room”
 of 5 bubbles gprier, 7 Mar 2017 | Read review
5 of 5